I can’t use a search engine.

[SamX4884]

Every time I go to use google to do simple tasks such as watching youtube it will take roughly 5 minutes for the website to load if it does load at all. Do you know why this is the case? it’s been like it for a couple of years now but recently I’ve been needing to use it a lot more often so wanted to try and get a fix

 

[SpyderTracks]

Every time I go to use google to do simple tasks such as watching youtube it will take roughly 5 minutes for the website to load if it does load at all. Do you know why this is the case? it’s been like it for a couple of years now but recently I’ve been needing to use it a lot more often so wanted to try and get a fix

Can you post your full specs from the order page?

What browser are you using?

What anti virus?

Can you post a screenshot of your optional updates page?

I have no idea why people don’t fix issues when they arise lols, why on earth would you put up with this for 2 years???

 

[SamX4884]

Case
COOLERMASTER MASTERBOX K500 RGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-9700K (3.6GHz) 12MB Cache
Motherboard
ASUS® TUF Z390-PLUS GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive
512GB Intel® H10 NVMe SSD + 32GB Intel® Optane™ (up to 2300MB/sR | 1300MB/sW)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
External DVD/BLU-RAY Drive
6x Slim USB 2.0 External Blu-Ray Writer
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 Deluxe: 1 User, 5 Devices - 1 Year Subscription
Browser
Google Chrome™

I always use Google Chrome, but I have similar issues on Microsoft Edge too.

I have no idea why I didn't just get it fixed either haha.

 

[SpyderTracks]

Very first thing you need to do is uninstall Norton, you can't do this through windows, you have to use the official uninstaller tool

Uninstall your Norton device security product on Windows

Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.

support.norton.com

 

[SamX4884]

I have uninstalled it already.

I also forgot to answer your other question sorry, I use the Windows antivirus.

 

[SpyderTracks]

I have uninstalled it already.

I also forgot to answer your other question sorry, I use the Windows antivirus.

Did you use the uninstaller?

How are you connected to the internet? Ethernet or wifi?

If wifi, how much signal do you have?

Have you reset windows at any time?

Can you right click on the start button and select Run, then type winver and post a screenshot?

Can you go to www.speedtest.net and post a screenshot?

Then open the Control Panel and clicked on Programs>Uninstall a program and then choose how you want to view them

Choose View>List.

Then take a screenshot and upload it

 

[SamX4884]

I did use the uninstaller.

WiFi.

I've uploaded a screenshot which shows the signal I think?

I don't think so. I have done a windows repair upgrade a couple of weeks ago.

Attached the screenshot.

Attached the screenshot.

Attached the screenshot.

 

[SpyderTracks]

So you never did the clean install after this thread?

Slow network speeds on my PC

Hi all, I brought a desktop from PC specialist around 3 years ago now, I have always had low download speeds and struggled to game due to my high ping. I have other devices in the same room such as my Xbox which reaches much faster speeds than the PC and I never have any trouble with lag. I...

www.pcspecialist.co.uk

Until that’s done we can’t do any troubleshooting

 

[SamX4884]

I didn't want to lose all of my files and apps so I contacted Microsoft and they told me to do the repair upgrade which will reinstall it but I can keep all of my files. Is that not true?

 

[SpyderTracks]

I didn't want to lose all of my files and apps so I contacted Microsoft and they told me to do the repair upgrade which will reinstall it but I can keep all of my files. Is that not true?

Not for this issue no.

You shouldn't lose any data as it should all be on your D drive, you only wipe the main OS drive.

I'm afraid I can't be of any help until that's done. If you want support from Microsoft rather than us, you have to follow their guidance, if you want support from us, you need to follow ours. Going from one support to another isn't going to help you as they won't know what's happened between each support provider.

 

[SamX4884]

So I will lose everything on the left one but not the right one?

 

[SpyderTracks]

So I will lose everything on the left one but not the right one?

The C drive is your OS drive, that gets wiped in a clean install.

If you’ve got any data on there, that’s because you’ve stored it to the wrong drive, data should never be on the c drive

 

[SamX4884]

Oh, that is where all of my documents are. Is there a quick way for me to move everything that I don't want to get wiped?

 

[SpyderTracks]

Oh, that is where all of my documents are. Is there a quick way for me to move everything that I don't want to get wiped?

Just copy and paste.

 

[SpyderTracks]

So I will lose everything on the left one but not the right one?

Your C drive is completely full, no wonder it’s not performing well, there’s no space.

Love all your data to the d drive, don’t store anything on the c drive going forward.

An SSD needs at least 10% free to be able to perform normally

 

[SamX4884]

Do I move the program files(x86) file over too, I have one in each so I can't just copy it straight over.

 

[SpyderTracks]

Do I move the program files(x86) file over too, I have one in each so I can't just copy it straight over.

You can't move programs, only data, or a games platform library.

You can't move program files, that's part of windows. That's not data, those are programs.

 

[SamX4884]

Will that mean i'll need to reinstall them once its done the reboot then?

 

[SpyderTracks]

Will that mean i'll need to reinstall them once its done the reboot the

What are you trying to copy across?

As already said, you can move most game libraries, but programs are always stored on C, there's nothing you can do about that, that's just how windows works.

To be honest, this is all absolute basics of using windows, I would strongly suggest going on a basic course. You're going to really struggle otherwise.

 

[SamX4884]

I don't want to lose all of my documents saved to my account and also I think I have a game installed on there