internet problem with PC specalist recoill II rtx 2070 i7 9th gen (Tongfang GK7CP7S)

[Fikret96]

Hey so I've got this problem with my second hand laptop here. The web surfing is good I get 270mbs on speed test, but when I go to play any online game it either disconnects from the server or the ping goes from 20 to 400-900 I've got some photos on my phone I've tried absolutely everything from networking tweaks to rebooting the windows a couple of times I've tried command prompts I've tried network reset I tried everything sometimes it just says connected but no internet Its really frustrating


By the way the WIFI card is Wi-Fi 6 ax200 160mhz.

 

[Martinr36]

Can you post the full spec from your order page

 

[Fikret96]

intel i7 9750H 2.60GHz 16gb ram RTX 2070 17 inch screen Windows 10 22H2

 

[Fikret96]

I bought this laptop on eBay really clean, but this unique problem appeared I've never had this problem before and I don't think its my WIFI.

 

[SpyderTracks]

I bought this laptop on eBay really clean, but this unique problem appeared I've never had this problem before and I don't think its my WIFI.

If it’s second hand you’d need to get the seller to transfer ownership which will give you access to an online account which has your drivers and also your complete specs.

Until that’s done I’m afraid you’re not eligible for any support from PCS.

The only person who can transfer ownership is the seller, so you’d need to contact them.

 

[Fikret96]

If it’s second hand you’d need to get the seller to transfer ownership which will give you access to an online account which has your drivers and also your complete specs.

Until that’s done I’m afraid you’re not eligible for any support from PCS.

The only person who can transfer ownership is the seller, so you’d need to contact them.

Done I've got it

 

[SpyderTracks]

Done I've got it

So if you can post your full specs from the order page?

 

[Fikret96]

Chassis & Display
Recoil Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st Storage Drive
2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Recoil II Series 46WH Lithium Ion Battery
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
PER-KEY RGB BACKLIT UK QUIET MECHANICAL KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - 3 User, 1 Year
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 4 to 6 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[Fikret96]

I think its my wifi card so should i buy a new one?

 

[SpyderTracks]

The web surfing is good I get 270mbs on speed test,

Speed is irrelevant really for troubleshooting online gaming. You need to see the latency, you can use cloud flare to test the latency along with any intermittent drop outs if there are any

Internet Speed Test - Measure Network Performance | Cloudflare

Test your Internet connection. Check your network performance with our Internet speed test. Powered by Cloudflare's global edge network.

speed.cloudflare.com

Run that and post the result

I very much doubt it's the actual wifi card, it would either work or it wouldn't. I'd more suspect a driver/software issue.

I take it you clean installed it when you got it? What method did you take to clean install and what process did you take to source / install drivers?

What anti virus are you using?

 

[Fikret96]

I tried a clean install of all of the drivers as well as the windows itself

 

[SpyderTracks]

I tried a clean install of all of the drivers as well as the windows itself

So if you could answer the questions raised and go into more detail?

A lot of people say they’ve done a clean install not realising they haven’t.

And you’re missing most of the infoemation from the speed test, there’s loads of detail underneath that

 

[Fikret96]

I got a new wifi card and its solved