Ionico 17 RTX 3070 - THXAPO installation issue

[cedrixman]

Hi,
I just received my Ionico and try to install all the drivers prodived by PCSpecialist. All is good except the following file : THXAPO_w51-rc0_v1.0.3.46-34
I can not install it. It indicates me the following message :

Setup Failed
One or more issues caused the setupt to fail.
0x80070643 - Erreur irrécupérable lors de l'installation

The log file :
[2BE0:2868][2021-04-09T21:26:23]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19042: Service Pack 0), path: e:\Temp\{0FFD6962-22CE-4012-807F-699AEF2BE2F3}\.cr\THXAPO_w51-rc0_v1.0.3.46-34.exe
[2BE0:2868][2021-04-09T21:26:23]i009: Command Line: '-burn.clean.room=C:\Users\Cedric\Downloads\w10_THXAPO\THXAPO\THXAPO_w51-rc0_v1.0.3.46-34.exe -burn.filehandle.attached=552 -burn.filehandle.self=548'
[2BE0:2868][2021-04-09T21:26:23]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Cedric\Downloads\w10_THXAPO\THXAPO\THXAPO_w51-rc0_v1.0.3.46-34.exe'
[2BE0:2868][2021-04-09T21:26:23]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Cedric\Downloads\w10_THXAPO\THXAPO\'
[2BE0:2868][2021-04-09T21:26:24]i000: Setting string variable 'WixBundleLog' to value 'e:\Temp\THX_Spatial_Audio_20210409212624.log'
[2BE0:2868][2021-04-09T21:26:24]i000: Setting string variable 'WixBundleName' to value 'THX Spatial Audio'
[2BE0:2868][2021-04-09T21:26:24]i000: Setting string variable 'WixBundleManufacturer' to value 'THX'
[2BE0:23D0][2021-04-09T21:26:24]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2BE0:23D0][2021-04-09T21:26:24]i000: Setting version variable 'WixBundleFileVersion' to value '1.0.3.46'
[2BE0:2868][2021-04-09T21:26:24]i100: Detect begin, 1 packages
[2BE0:2868][2021-04-09T21:26:24]i101: Detected package: thxapo.msi, state: Absent, cached: None
[2BE0:2868][2021-04-09T21:26:24]i199: Detect complete, result: 0x0
[2BE0:23D0][2021-04-09T21:26:26]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[2BE0:2868][2021-04-09T21:26:26]i200: Plan begin, 1 packages, action: Install
[2BE0:2868][2021-04-09T21:26:26]i000: Setting string variable 'WixBundleRollbackLog_thxapo.msi' to value 'e:\Temp\THX_Spatial_Audio_20210409212624_000_thxapo.msi_rollback.log'
[2BE0:2868][2021-04-09T21:26:26]i000: Setting string variable 'WixBundleLog_thxapo.msi' to value 'e:\Temp\THX_Spatial_Audio_20210409212624_000_thxapo.msi.log'
[2BE0:2868][2021-04-09T21:26:26]i201: Planned package: thxapo.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2BE0:2868][2021-04-09T21:26:26]i299: Plan complete, result: 0x0
[2BE0:2868][2021-04-09T21:26:26]i300: Apply begin
[2BE0:2868][2021-04-09T21:26:26]i010: Launching elevated engine process.
[2BE0:2868][2021-04-09T21:26:26]i011: Launched elevated engine process.
[2BE0:2868][2021-04-09T21:26:26]i012: Connected to elevated engine.
[2D6C:0E5C][2021-04-09T21:26:26]i358: Pausing automatic updates.
[2D6C:0E5C][2021-04-09T21:26:26]i359: Paused automatic updates.
[2D6C:0E5C][2021-04-09T21:26:26]i360: Creating a system restore point.
[2D6C:0E5C][2021-04-09T21:26:26]i361: Created a system restore point.
[2D6C:0E5C][2021-04-09T21:26:26]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, options: 0x7, disable resume: No
[2D6C:0E5C][2021-04-09T21:26:26]i000: Caching bundle from: 'e:\Temp\{20E37CB8-1E7C-486D-B1A0-D38459388965}\.be\thxapo-installer.exe' to: 'C:\ProgramData\Package Cache\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}\thxapo-installer.exe'
[2D6C:0E5C][2021-04-09T21:26:26]i320: Registering bundle dependency provider: {0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, version: 1.0.3.46
[2D6C:0E5C][2021-04-09T21:26:26]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, resume: Active, restart initiated: No, disable resume: No
[2D6C:2B50][2021-04-09T21:26:26]i305: Verified acquired payload: thxapo.msi at path: C:\ProgramData\Package Cache\.unverified\thxapo.msi, moving to: C:\ProgramData\Package Cache\{404BE030-A9C5-4BAC-A124-80EAA1BB50A8}v1.0.3.46\thxapo.msi.
[2D6C:0E5C][2021-04-09T21:26:26]i323: Registering package dependency provider: {404BE030-A9C5-4BAC-A124-80EAA1BB50A8}, version: 1.0.3.46, package: thxapo.msi
[2D6C:0E5C][2021-04-09T21:26:26]i301: Applying execute package: thxapo.msi, action: Install, path: C:\ProgramData\Package Cache\{404BE030-A9C5-4BAC-A124-80EAA1BB50A8}v1.0.3.46\thxapo.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[2D6C:0E5C][2021-04-09T21:26:28]e000: Error 0x80070643: Failed to install MSI package.
[2D6C:0E5C][2021-04-09T21:26:28]e000: Error 0x80070643: Failed to execute MSI package.
[2BE0:2868][2021-04-09T21:26:28]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2BE0:2868][2021-04-09T21:26:28]i319: Applied execute package: thxapo.msi, result: 0x80070643, restart: None
[2BE0:2868][2021-04-09T21:26:28]e000: Error 0x80070643: Failed to execute MSI package.
[2D6C:0E5C][2021-04-09T21:26:28]i301: Applying rollback package: thxapo.msi, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[2BE0:2868][2021-04-09T21:26:29]i319: Applied rollback package: thxapo.msi, result: 0x0, restart: None
[2D6C:0E5C][2021-04-09T21:26:29]i329: Removed package dependency provider: {404BE030-A9C5-4BAC-A124-80EAA1BB50A8}, package: thxapo.msi
[2D6C:0E5C][2021-04-09T21:26:29]i351: Removing cached package: thxapo.msi, from path: C:\ProgramData\Package Cache\{404BE030-A9C5-4BAC-A124-80EAA1BB50A8}v1.0.3.46\
[2D6C:0E5C][2021-04-09T21:26:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, resume: None, restart: None, disable resume: No
[2D6C:0E5C][2021-04-09T21:26:29]i330: Removed bundle dependency provider: {0cf367ab-fe16-46de-9a08-de1fcbbc66a8}
[2D6C:0E5C][2021-04-09T21:26:29]i352: Removing cached bundle: {0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, from path: C:\ProgramData\Package Cache\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}\
[2D6C:0E5C][2021-04-09T21:26:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0cf367ab-fe16-46de-9a08-de1fcbbc66a8}, resume: None, restart initiated: No, disable resume: No
[2BE0:2868][2021-04-09T21:26:29]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Did someone has the same issue ?

Thanks a lot in advance,

Cédric

 

[SpyderTracks]

Did you order with windows or without?

That driver is just the THX audio overlay.

 

[Bhuna50]

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

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[cedrixman]

I order without windows as I already have a winodws license. I installed a fresh new windows 10 and then tried to install all the drivers. What do you mean my THX audio overlay. Is it unecessary ? I can confirm that my sound configuration is 24bits 48khz

 

[cedrixman]

Chassis & Display
Ionico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
256GB PCS PCIe M.2 SSD (1900 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO 17 SERIES RGB BACKLIT FRENCH KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
France/République Française - French Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
2 DAY DELIVERY TO FRANCE
Build Time
Standard Build - Approximately 12 to 14 working days
Promotional Item
Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops
Welcome Book
PCSpecialist Welcome Book - France

 

[Bhuna50]

When you installed Windows - did you delete partitions and do a completely fresh clean install?

Also when Windows completed installing, did you then run ALL windows updates before attempting your drivers?

Let Windows find as many drivers as it possibly can and run ALL Windows updates BEFORE even touching your driver CD.

Then the next step is to actually check in Device Manager what has not had drivers assigned to it yet and to then search the manufacturer website for the latest drivers - including nvidia for Geforce drivers.

After that, then go to the CD / your downloads area for any final drivers and the control centre software.

 

[cedrixman]

I install a complete fresh clean install after deleting partitions. I install the drivers before using windows update. So ok. Thanks a lot for those informations. I will try it right now

 

[ubuysa]

I install a complete fresh clean install after deleting partitions. I install the drivers before using windows update. So ok. Thanks a lot for those informations. I will try it right now

With Windows 10 always let Windows Update install all drivers that it can find and only use the DVD for stuff it can't find and which you can't locate from the hardware vendor.

 

[cedrixman]

I do it like you said and it works like a charm. Thanks a lot

 

[cedrixman]

Hi,
Sorry to go back to this thread. I would like to use THX Spatial Audio application but impossible to install it, even after drivers installation through Windows Update.
I copy above the log file. Did someone try to install successfully this software ?
I tried the Razer THX Spatial Audio and it works. I think the THXAPO file supplied by PCS is from Razer (THX belongs to Razer) but i need to pay to have the final version and not the trial version.
Thanks a lot

 

[SpyderTracks]

Hi,
Sorry to go back to this thread. I would like to use THX Spatial Audio application but impossible to install it, even after drivers installation through Windows Update.
I copy above the log file. Did someone try to install successfully this software ?
I tried the Razer THX Spatial Audio and it works. I think the THXAPO file supplied by PCS is from Razer (THX belongs to Razer) but i need to pay to have the final version and not the trial version.
Thanks a lot

It’s licensed software so you won’t be able to use the one on the windows store without paying for it.

There’s already a sticky on installing it:

If you're having troubles reinstalling the THX Spatial Surround app

This applies to early versions of the THX Spatial Surround app. It appears this may be much more common as an OEM piece of software on upcoming chassis. We had a user who had deleted the shortcut that was on the desktop, it appears this is a necessary component of the program. Then we had major...

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