Issue with gtx 880m crashing!

L33s2good

L33s2good

Gold Level Poster
my gtx 880m seems to be underperforming on games like wow with 30 fps on good settings... it also crashes alot on games like h1z1, it freezes and displays a box in bottom corner saying my gfx card has stopped reponding or something and has recovered from the error, crashes my screen and then fixes itself...verry annoying, im not expecting utlra 150 fps on games with a laptop but surely much better than this, my spec is

Vortex Series: 17.3" Matte Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® Core™i7 Quad Core Mobile Processor i7-4810MQ (2.80GHz) 6MB
Memory (RAM) 8GB KINGSTON HYPER-X GENESIS 1600MHz SODIMM DDR3 (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 880M - 8.0GB DDR5 Video RAM - DirectX® 11
2nd Graphics Card NONE
Memory - Hard Disk 750GB WD SCORPIO BLACK WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
Change to: 120GB INTEL® 530 SERIES SSD, SATA 6 Gb/s (upto 550MB/sR | 520MB/sW)
2nd Hard Disk 120GB INTEL® 530 SERIES SSD, SATA 6 Gb/s (upto 550MB/sR | 520MB/sW)
Change to: 750GB WD SCORPIO BLACK WD7500BPKX, SATA 6 Gb/s, 16MB CACHE (7200 rpm)
RAID NONE
mSATA/M.2 SSD Drive NONE
2nd mSATA/M.2 SSD Drive NONE
DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card Intel 5.1 Channel High Definition Audio + SPDIF/MIC/Headphone Jack
Bluetooth & Wireless GIGABIT LAN & KILLER™ 1202 WIRELESS GAMING 802.11N + BLUETOOTH 4.0
Wireless Router/HomePlugs NONE
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Firewire 1 X 1394a FIREWIRE PORT
Battery Vortex Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Lead & Adaptor 1 x UK Power Lead & 230W AC Adaptor
Keyboard Language INTEGRATED BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System NO OPERATING SYSTEM REQUIRED
DVD Recovery Media NO DVD RECOVERY MEDIA REQUIRED
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Carry Case NONE
Laptop Cooling Stands NONE
Stand-Alone Monitor NONE
Additional Keyboard NONE
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Gaming Mouse Pad NONE
External Speakers NONE
Webcam INTEGRATED 2.0 MEGAPIXEL WEBCAM
Headsets NONE
Surge Protection NONE
Printer NONE
External Hard Drive NONE
Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation NONE
Dead Pixel Guarantee NONE
Change to: 30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Insurance 1 Month Free Laptop Insurance inc. Accidental Damage & Theft
Data Recovery NONE
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Change to: SATURDAY DELIVERY TO UK MAINLAND (BEFORE 12 NOON)
Build Time Standard Build - Approximately 9 to 11 working days

any tips/advice plz
 
T

thisisevilevil

Enthusiast
Good morning :)

The GTX880M was the best single mobile GPU on the market until 980M was released, and is still very powerful. You also have a very good mobile CPU, so you should be able to do a lot better than 30FPS. For your reference, here is what you can usually expect in the different games on the 880M: http://www.notebookcheck.net/NVIDIA-GeForce-GTX-880M.107622.0.html -> Scroll down further to see benchmarks on different games/applications

Regarding the issue at hand; There can be several reasons for this issue. Most common issue would be that it's driver related. It would be impossible for us to know specifically why your system does this, with the current information, hence I would request the following information from you to troubleshoot further:
->When did this issue begin?
->Prior to the issue began, had you performed any recent changes to the hardware/OS? (Driver updates, new software installed etc.)
->Have you tried anything yourself to remedy the issue?

I would also request the following logs from your laptop so we can get a better overview of the issue:
->DxDiag. Press the Windows button + R -> Type in "dxdiag" -> Run 64bit diags -> Save all information
->System events. Press the Windows button + R -> Type in "eventvwr" -> Windows logs -> Mark "System events" -> Go to the right hand side and press "Save all events as" to export your system events.

.zip those 2 files, upload them to a dropbox or something similar like filedropper, and paste the link in here.
 
L33s2good

L33s2good

Gold Level Poster
i always keep gfx driver up to date so ive had a few installs recently not sure which may of caused the problem but its been the last month or so, i notice it mostly when playing h1z1, the game stutters and then my gtx card crashes, happens at random and is very annoying, the wow 30 fps issue has been happening for longer, i thought i should recieve more like 70 fps+, ive had no changes made to the hardware, ive only set the gfx card to always be enabled under settings, so far no noticeable change but hard to tell until ti crashes again.

https://www.dropbox.com/s/cjysqvxb9s0wlik/LocaleMetaData.zip?dl=0


https://www.dropbox.com/s/xth9bmtkccv23vb/events.zip?dl=0


https://www.dropbox.com/s/k0ammwl2gzx5xe3/DxDiag.zip?dl=0

thanks for any future help
 
T

thisisevilevil

Enthusiast
System Model: P17SM-A
BIOS: 4.6.5
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r9.150322-1500)

Card name: Intel(R) HD Graphics 4600
Driver File Version: 10.18.0010.3345 (English)
Driver Version: 10.18.10.3345
Hybrid Graphics GPU: Integrated
Driver Attributes: Final Retail
Driver Date/Size: 10/29/2013 07:06:32, 12151296 bytes

Card name: NVIDIA GeForce GTX 880M
Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5330 (English)
Driver Version: 10.18.13.5330
Driver Date/Size: 6/17/2015 10:10:27, 15866992 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_74811558&REV_04\3&11583659&0&B0
Driver: C:\windows\system32\DRIVERS\TeeDriverx64.sys, 9.05.0015.1730 (English), 9/17/2013 04:20:12, 99288 bytes

+++ WER3 +++:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

"Problem signature:

P1: H1Z1.exe
P2: 0.0.0.0
P3: 55a97803
P4: c369
P5: 134217728


21/07/2015 21:39:54
"The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 0 seconds since the last report."

14/07/2015 19:26:14
The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
->Please check your CPU and GPU temperature with an app like speedfan or something similar, as these messages seems quite persistent in the logs. These messages usually only appear when Intel Speedstep kicks in and throttles your CPU. Make sure to check this, when the CPU and GPU is under load (So enter a game like h1z1, leave it for 15 minutes and check the temps)

12/07/2015 23:08:27
"Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: H1Z1.exe (8316) consumed 4946362368 bytes, chrome.exe (6452) consumed 289660928 bytes, and Azureus.exe (5304) consumed 216215552 bytes."
->Next time you enter a game, try and close all unnecessary apps running in the background. I can recommend using Sysinternals process explorer to get a good overview of what's running the background.


Drivers that needs updating:
->Update the Intel Management interface. I believe this is the version you need to use: http://www.clevo.com/en/e-services/download/ftpout_download.asp?sno=7339&no=3 -> There's probably also a newer version available in your Driver download
list when you log into your PCSpecialist Account -> Drivers. I would recommend fetching that instead.
->Update the Intel chipset drivers: https://downloadcenter.intel.com/do...admirror.intel.com/20775/eng/SetupChipset.exe
->Update the Intel Graphics driver to the latest: https://downloadcenter.intel.com/do...dmirror.intel.com/24964/a08/win64_1563621.exe

Sidenote: No drivers seems to be installed for the onboard Audio controller, but that's probably because you are using your Logitech 930 headset only?
Description: Speakers (High Definition Audio Device)
Driver Version: 6.03.9600.16384 (English)
Date and Size: 8/22/2013 12:38:21, 395776 bytes
Driver Provider: Microsoft


Otherwise, let me know if you need help with any of this.
 
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L33s2good

L33s2good

Gold Level Poster
after approx 15-30 min on h1z1 temps are
gpu 53
4x cores average 57
hd 30-38
will start making my way through the rest of your recomendations right away, just wants to post update
 
L33s2good

L33s2good

Gold Level Poster
ps im using a coolermaster laptop cool pad with 3 fans under it and a lift of about 3 inches to circulate, i feel these temps are worrying
 
T

thisisevilevil

Enthusiast
L33s2good said:
ps im using a coolermaster laptop cool pad with 3 fans under it and a lift of about 3 inches to circulate, i feel these temps are worrying
Click to expand...

92c is not the end of the world. The CPU will get throttled around 100c's though, so it will start to lower the speed of the CPU, to emit less heat.
 
L33s2good

L33s2good

Gold Level Poster
good to hear, the memory problem, does this mean i should invest in another 8 gigs? is it even possible for a novice to do such an install, even wonder if my laptop could allow another 8 gig
 
T

thisisevilevil

Enthusiast
L33s2good said:
good to hear, the memory problem, does this mean i should invest in another 8 gigs? is it even possible for a novice to do such an install, even wonder if my laptop could allow another 8 gig
Click to expand...

That depends how much stuff you have running in the background. 8GB might be a tad too low nowadays, but you could always try using sofware like Razer: Gamebooster to start your games. It basically just shuts down everything unnecessary before entering your game, that should help quite a bit, if you have a memory problem. Also if you want to install additional memory, that is usually very easy on most laptops, especially CLEVO models where you basically have access to GPU+CPU+2 out of 4 DIMM slows by unscrewing the backplate. Usually only 6 screws. Just remember to buy an identical type of DIMMs as your current pair, else you will run into problems :) PCspecialist should be able to help you in that regard.

EDIT: Just found the manual for your laptop. You can find it here: http://www.clevo.com/en/e-services/download/ftp_download.asp?sno=5027&no=3 -> From page 6-24 you'll see it's only 6 screws that you need to unscrew to get access to 2 out of 4 DIMM slots. That should be relatively straight forward :)
 
Last edited:
L33s2good

L33s2good

Gold Level Poster
how do i check as fast as u did what needs updating? for future reference, i mean i would never of knownt o update those things or where to find them
 
T

thisisevilevil

Enthusiast
L33s2good said:
how do i check as fast as u did what needs updating? for future reference, i mean i would never of knownt o update those things or where to find them
Click to expand...

The easiest way is properly to use driver genius: http://www.driver-soft.com/ you have to pay for the software to actually download the updates, but you can still download the latest driver databases and scan your PC to search for any updates, then you can simply search for the driver name driver genius has found for you, on google to find the update.
 
L33s2good

L33s2good

Gold Level Poster
trying to match my memory, was told by pcs to take back off and check model number, seams extreme lol
 
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