Just received my defiance V 8750h/1070... Lots of issues

[Scott]

It'll be down to the pasting as well. Better to do it yourself IME.

 

[Soupernoodle]

Was this the case before the BIOS update - or are we saying that the BIOS update did this and that basically, the "solution" to the thermal issues was to just power-throttle the laptop?

Are the clocks being thermal throttled because the CPU his 85 degrees, or is the CPU now only hitting 85 degrees because it's being power throttled?

It did run into power limit issues before the bios update so that's not a new thing. The clocks are being throttle because of the new thermal limit, which is 85c rather than 96 which it used to be. So now when playing a game like bf1 i'm permamently throttling because it still ramps up to 85 before the game has even loaded.

The voltage reduction "fix" they were meant to include also in the bios update to across the board reduce temp is showing no real world improvements at all for me, performance is now worse than the old bios.

 

[Soupernoodle]

It'll be down to the pasting as well. Better to do it yourself IME.

Definitely shouldn't be required when you pay for the repasting option when ordering, but yes it was the first thing i did.

 

[Scott]

It's not really a re-pasting option, it's upgraded paste. you are correct though, it shouldn't be required but I've not seen a good pasting job yet from PCS. I've had 3 returns and had to re-paste myself 4 times to get temps to the optimum. It's either laid on like butter or bubbles galore. It's a real shame as it's a critical part of building a custom laptop. You can get away with so much more on a desktop setup.

Did you notice a difference with the re-paste? Is it something you are confident/competent in doing? Not meaning to tell you how to suck eggs but it's quite a fickle thing to do properly.

Fingers crossed you get a solution.

 

[Soupernoodle]

It's not really a re-pasting option, it's upgraded paste. you are correct though, it shouldn't be required but I've not seen a good pasting job yet from PCS. I've had 3 returns and had to re-paste myself 4 times to get temps to the optimum. It's either laid on like butter or bubbles galore. It's a real shame as it's a critical part of building a custom laptop. You can get away with so much more on a desktop setup.

Did you notice a difference with the re-paste? Is it something you are confident/competent in doing? Not meaning to tell you how to suck eggs but it's quite a fickle thing to do properly.

Fingers crossed you get a solution.

Slight improvement with the repaste, doesen't spike quite as high but still doesen't stop it from reaching temps which cause it to throttle, which are now 11c lower than they were before. And since the bios "update" temps are worse across the board for some reason.

Don't know if i'm the best paster there is, but i've delidded my 8700k, and the paste job from that in a mid tower with a 240 AIO keeps the temps under 60 while gaming @1.35v

Only ever repasted one laptop before though, a old latitude i had which gave great results. But i've repasted this thing 3 times now.

 

[Jorès]

It's not really a re-pasting option, it's upgraded paste. you are correct though, it shouldn't be required but I've not seen a good pasting job yet from PCS. I've had 3 returns and had to re-paste myself 4 times to get temps to the optimum. It's either laid on like butter or bubbles galore. It's a real shame as it's a critical part of building a custom laptop. You can get away with so much more on a desktop setup.

Did you notice a difference with the re-paste? Is it something you are confident/competent in doing? Not meaning to tell you how to suck eggs but it's quite a fickle thing to do properly.

Fingers crossed you get a solution.

IMO, when it comes to repast, liquid metal repast is definetly the very last and most effective option and yet, although done by professionnals, the laptop still reaches high temps (
http://forum.notebookreview.com/threads/official-clevo-pa71-owners-lounge.817114/ the repast is made by the reseller).

However, tbh, i would be glad to reach those 80°C instead of the current 95, so maybe PCS should take a look at this very extrem solution, even more when they propose an i9 configuration....

 

[Scott]

Given the experience posted here, especially ruling out the paste, I genuinely wouldn't be comfortable with a system like that. It's a LOT of money to fork out for something that's effectively cooking itself and diminishing lifespan.

 

[Soupernoodle]

Given the experience posted here, especially ruling out the paste, I genuinely wouldn't be comfortable with a system like that. It's a LOT of money to fork out for something that's effectively cooking itself and diminishing lifespan.

Yeah i definitely feel the same way, today the backlight for the keyboard randomly stopped working as well, just to add to the list of issues i've been having with the thing.


Don't know if i have any chance at all of being able to return it out of the 14 day period though, i contacted them within the first couple of days receiving this laptop and have been talking with them through email trying to solve the issue which has beared no fruit. Also took delivery of the laptop a couple of days before i started the process of moving house which meant i had very little time to dedicate to sorting it out within the 14 day period.

 

[Scott]

Even outwith the 14 days you still have rights for something that's not fit for purpose. If there is no way of fixing the temperatures without crippling the abilities of the laptop then it's outwith the intent of the design and you are more than covered by EU law.

 

[Jorès]

I ve sent my laptop through RMA 13 days ago in order to change the bleeding screen and fix temps issues.
I had no informations about the rma status until i sent an email to the support 2 days ago.
They said that they won't change the screen and the only thing they will do ( after 12 days) is to install the new clevo control center update.

I dont know if they are facing internal issues but more than 13 days to install a software and not even try to fix hardware issues (screen and maybe correct the repast) is a bit too far from what I can handle, especially when they add these 13 days to the age of the laptop. Now I can't use the 14 days return policy.

 

[Oussebon]

and i suspect them to make it last longer so i can't cancel my order with the 14 days return policy ...

That's a fairly serious accusation to throw around.

Plus as The_Scotster pointed out, it wouldn't safeguard them against that anyway. And they will be well aware of that.

I can appreciate your frustration, truly, since my own PCS system experienced a number of issues and it did take a while to get it fixed (though fix it they did). But despite that, I'd suggest being careful about claims that can't be substantiated. Let's stick to the facts. The facts being you bought an expensive laptop, it's not working as intended, other laptops from the same series are having serious issues, and your RMA is taking a while with unfortunately sparse updates - all of which certainly does not add up to a great experience.

 

[ubuysa]

I ve sent my laptop through RMA 13 days ago in order to change the bleeding screen and fix temps issues.
I had no informations about the rma status until i sent an email to the support 2 days ago.
They said that they won't change the screen and the only thing they will do ( after 12 days) is to install the new clevo control center update.

I dont know if they are facing internal issues but more than 13 days to install a software and not even try to fix hardware issues (screen and maybe correct the repast) is a bit too far from what I can handle, especially when they add these 13 days to the age of the laptop. Now I can't use the 14 days return policy.

I appeciate your frustration but please bear in mind that under the forum rules (https://www.pcspecialist.co.uk/forums/faq.php?s=&do=search&q=forum+rules&titleandtext=1&match=all) you may not (original bold text):

Use the forums as a medium to tarnish the reputation or good name of PC Specialist Ltd, we value all feedback positive and negative and have support channels for this. Unconstructive negativism about the services of PC Specialist Ltd will be deleted without hesitation.

I have said already in this thread that the Defiance V seems to be a hot laptop, it may well be that it's not well designed for a high-end gaming laptop, if that turns out to be the case I'm sure that PCS will remedy that. Whilst you're entitled to complain you are not entitled to suggest that PCS are trying to cheat you.

Please think very carefully about what you say in future posts.

 

[Bixo_papao]

can anyone tell me how long is battery suppose to last? mine fully charged last around 2 hours until I need to charge again which does not sound right. anyone else having same problem? this is for defiance v 17.3

cheers

 

[Scott]

It will vary depending on configuration spec but that sounds about right to be honest. If you use it really lightly with the screen right down you might eek out 3. I get around 60-90 minutes out of on Octane III, but that's to be expected.

 

[Tony1044]

Yeah my Defiance II is good for about 90 mins on battery if I do anything other than web browsing or a bit of Word. I wouldn't game off of mains.

 

[ubuysa]

I've said before that I think the term 'gaming laptop' is something of an oxymoron.

To game you need a powerful CPU and a powerful GPU and they require lots of power from the battery. Big batteries are heavy - yet people want a light gaming laptop. Big batteries are - well, big - yet people want a slimline gaming laptop.

A massive percentage of the power supplied to the CPU and GPU is expelled as heat and electronic components hate getting hot, so this heat has to be got rid of. The volume of air inside a laptop it tiny, so you need complex heat pipes and fans to remove that heat. Fans are noisy, especially after some time when they have dust and muck on the blades, yet people want a quiet laptop.

Laptops need lots of air vents to allow the fans to suck cooler air in to cool, yet people want to use them on their laps, or in bed, where not only do the vents get blocked but the air being drawn in is already warm - making the fans run even louder of course....

The laws of physics and the current state of technology precludes a light, slim, quiet, gaming laptop. IMO of course...

 

[Scott]

The battery is useless for gaming on a gaming laptop as well. The tech doesn't allow the components to be used to their full potential when in "battery mode". Don't get me wrong, it'll have a go..... but it's massively restricted

On the go high end gaming isn't a thing right now. Even the VR mobile packs need mega batteries in them for the laptops to run at full juice.