MrChrisLive
New member
I bought a laptop from PC Specalist. Within the year and within warranty the GPU suddenly stopped working. I called support and was told "this can just happen", but they had some tests for me to run. I started an email thread with them and they give me the tests, one of these included trying the laptops display ports. During the time of testing, the warranty expired. All of the tests failed and I was told to arrange a return, and when I went to do so I was told I would have to pay for the return and pay for the laptop to be repaired, even though it was still in warranty.
The laptop failed within warranty, and it was reported within warranty.
I told them that the warranty should be honoured as the support ticket was opened within the warranty. They did not respond to this email and I have now heard from them since. I have also tried posting on their social media pages asking them to contact me and I have not received a reply either.
Under the consumer rights act I am entitled to at the least a partial refund, but as my ticket was under warranty I should be entitled to a repair, I do not want to escalate this with small claims, so if anyone could please advise me on what to do next, it would be greatly appreciated.
The laptop failed within warranty, and it was reported within warranty.
I told them that the warranty should be honoured as the support ticket was opened within the warranty. They did not respond to this email and I have now heard from them since. I have also tried posting on their social media pages asking them to contact me and I have not received a reply either.
Under the consumer rights act I am entitled to at the least a partial refund, but as my ticket was under warranty I should be entitled to a repair, I do not want to escalate this with small claims, so if anyone could please advise me on what to do next, it would be greatly appreciated.
