It was working perfectly well this morning, never had any issues with it. Came home today evening and it just flicks from the logo to a black screen, then the strange image with notes, then black screen and then everything again. Please help…
Laptop does not turn on, please help!!!
- Thread starter VlaGas
- Start date
SpyderTracks
We love you Ukraine
Could you post your full specs from the order page?
Can I do anything manually at all to perhaps cancel it?
SpyderTracks
We love you Ukraine
No, that just takes us to the login page, you have to copy and paste the specsDoes this work?
SpyderTracks
We love you Ukraine
Did you trigger the BIOS flash?
Chassis & Display
Optimus Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Optimus Series Integrated 46WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
No, I this morning I just turned it on like usual, watched some videos, turned off and unplugged the laptop. Now I came in, pressed the power button and it just gives me this…
SpyderTracks
We love you Ukraine
That's very odd and may suggest a rather nasty bootloader virus. Something is trying to flash a BIOS image, luckily it's failing, but I think the only way to get it out of the loop will be to reset the CMOS.
You'd need to contact PCS to find out how to do that I think.
Will do, thank you!
ubuysa
The BSOD Doctor
On a UEFI system? That's what UEFI is designed to stop. Someone has attempted to flash the BIOS on this, I have little doubt of that.
Just wanted to say that I posted a thread yesterday about my laptop not turning on and having some strange massages popping up (like “Flash update failed”). I would like to thank the moderators and everyone else who responded to my cry for help (God bless you guys/girls ❤️).
I also contacted PCS yesterday evening about this and received a reply this afternoon already! Having done as I was advised, the laptop has just turned on (I have just finished resetting the CMOS)!
All in all, just want this post to be seen as a thank you to everyone who helped solving my problem (I was very nervous about it as I have no knowledge about how PC works internally) and as a review of PCS’s technical service (a quick and helpful reply).
Best wishes,
I also contacted PCS yesterday evening about this and received a reply this afternoon already! Having done as I was advised, the laptop has just turned on (I have just finished resetting the CMOS)!
All in all, just want this post to be seen as a thank you to everyone who helped solving my problem (I was very nervous about it as I have no knowledge about how PC works internally) and as a review of PCS’s technical service (a quick and helpful reply).
Best wishes,
SpyderTracks
We love you Ukraine
Well done, glad it got sorted quickly, that was a really strange one!
Can I ask what method you took to reset the CMOS as it may help others?
I did everything as stated on this link Just took off the bottom plate, unplugged two red cables (as shown on the picture there), held the power button for 40 seconds, then plugged the cables back in and turned the laptop on.
However, I have just tried switching on my laptop now again and it shows the the exactly same thing (flash update failed)…Not sure why this is the case. Will try this again after work, but if it still does not resolve it, I may need to send it to PCS to have a look at
barlew
Godlike
The fact you have the same fault again is not overly encouraging. Fingers crossed the fix works again and permanently this time.
SpyderTracks
We love you Ukraine
I don't think it will, there's something at the OS level forcing through the flash. I think you need to clean install.
Will I be able to do it myself or is this something PCS would need to do?