I beg your pardon because I don't speak English very well. However,
I'm really angry. PCSpecialist is above all the bad service specialist.
Unfortunately, it is now common to have problems with new devices soon after purchase but fortunately, normally, there is the guarantee which allows to exchange or repair the defective model.
But at PCSPecialist, they want to charge me a repair fee for a laptop I bought in September.
I explain to you :
The hinge of the computer, undoubtedly too fragile or badly assembled, was damaged causing inconvenience then preventing the closing of the screen.
I contacted the after sales service explaining the problem and attaching photos. I was offered to return the computer.
Obviously, the hinge being askew, the screen broke when closing the computer despite all the precautions taken to avoid breakage.
I contacted the after sales service to clarify the problem by attaching a photo again. A note was added to the file specifying the screen breakage due to the damaged hinge.
I packed and sent the package. More than ONE MONTH later, on March 17, there are already 12 days, I finally receive an email from PCSpecialist telling me that the repair of the screen is not covered by the warranty on the pretext that it has been broken when packing!
However, I had taken the trouble to mention, supporting photos that the screen was broken BEFORE the packaging because of the damn poorly assembled hinge !!!
I recontact the after sales service who is well aware of the situation, who sympathizes but who is not responsible for the decision and who transmits to his superiors.
It is impossible for me to have telephone contact with a superior who has decision-making power on the pretext that they do not speak French.
So I imagine that there is indeed a problem of translation and understanding on the notion of breakage BEFORE packaging and breakage DUE to a defective element.
So I make a formal complaint on March 23 as PCSpecialist advises to do when you are not satisfied. I explain there once again, as I do in this post, the entire chronology of the case.
To date, I have not received any notice of receipt and even less response to this formal complaint.
My computer has been down for 2 months now. It's just pitiful!
I'm really angry. PCSpecialist is above all the bad service specialist.
Unfortunately, it is now common to have problems with new devices soon after purchase but fortunately, normally, there is the guarantee which allows to exchange or repair the defective model.
But at PCSPecialist, they want to charge me a repair fee for a laptop I bought in September.
I explain to you :
The hinge of the computer, undoubtedly too fragile or badly assembled, was damaged causing inconvenience then preventing the closing of the screen.
I contacted the after sales service explaining the problem and attaching photos. I was offered to return the computer.
Obviously, the hinge being askew, the screen broke when closing the computer despite all the precautions taken to avoid breakage.
I contacted the after sales service to clarify the problem by attaching a photo again. A note was added to the file specifying the screen breakage due to the damaged hinge.
I packed and sent the package. More than ONE MONTH later, on March 17, there are already 12 days, I finally receive an email from PCSpecialist telling me that the repair of the screen is not covered by the warranty on the pretext that it has been broken when packing!
However, I had taken the trouble to mention, supporting photos that the screen was broken BEFORE the packaging because of the damn poorly assembled hinge !!!
I recontact the after sales service who is well aware of the situation, who sympathizes but who is not responsible for the decision and who transmits to his superiors.
It is impossible for me to have telephone contact with a superior who has decision-making power on the pretext that they do not speak French.
So I imagine that there is indeed a problem of translation and understanding on the notion of breakage BEFORE packaging and breakage DUE to a defective element.
So I make a formal complaint on March 23 as PCSpecialist advises to do when you are not satisfied. I explain there once again, as I do in this post, the entire chronology of the case.
To date, I have not received any notice of receipt and even less response to this formal complaint.
My computer has been down for 2 months now. It's just pitiful!
