Laptop no sound
- Thread starter antlev
- Start date
Sure
| Lafité Series: Aluminium Chassis: 15.6" Matte Full HD IPS LED (1920 x 1080) | |
| Processor (CPU) | Intel® Core™ i7 Quad Core Processor i7-10510U (1.8GHz, 4.9GHz Turbo) |
| Memory (RAM) | 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB) |
| Graphics Card | INTEL® HD GRAPHICS (CPU Dependant) - 1.7GB Max DDR4 Video RAM - DirectX® 12 |
| 1st M.2 SSD Drive | 512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W) |
| Memory Card Reader | Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC) |
| AC Adaptor | 1 x 65W AC Adaptor |
| Power Cable | 1 x 1 Metre Cloverleaf European Power Cable
|
| Battery | 1 x Lafité Battery 54WH |
| Sound Card | Intel 2 Channel High Definition Audio + MIC/Headphone Jack |
| Bluetooth & Wireless | GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0 |
| USB/Thunderbolt Options | 1 x THUNDERBOLT PORT (USB-C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT |
| Keyboard Language | 15" LAFITÉ SERIES MULTI COLOUR BACKLIT UK KEYBOARD |
| Operating System | NO OPERATING SYSTEM REQUIRED |
| Operating System Language | United Kingdom - English Language |
| Windows Recovery Media | NO RECOVERY MEDIA REQUIRED |
| Office Software | FREE 30 Day Trial of Microsoft 365® (Operating System Required) |
| Anti-Virus | NO ANTI-VIRUS SOFTWARE |
| Browser | Google Chrome™ |
| Notebook Mouse | INTEGRATED 2 BUTTON TOUCHPAD MOUSE |
| Webcam | INTEGRATED 1MP HD WEBCAM |
| Warranty | 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour) |
| Delivery | 3 - 4 DAY DELIVERY TO SPAIN |
| Build Time | Standard Build - Approximately 7 to 9 working days |
| Welcome Book | PCSpecialist Welcome Book - United Kingdom & Republic of Ireland |
| Detailed Specification | |
|---|---|
| Dimensions & Weight | |
| Dimensions (w x d x h) | 360.4mm x 244.5mm x 19.9mm |
| Weight | 1.7kg |
| Colour | Choice of colour - refer to configurator. |
| Chipset | |
| Processor Support | 10th Generation Intel Processor Support |
| Memory | |
| Memory Type | Supports DDR4 2666MHz |
| Number of Modules | 2 x Modules |
| Maximum Supported Memory | 64GB |
| Hard Drive Capacity | |
| M.2 Port | 2 x M.2 Ports (1st for WLAN, 2nd for SSD M.2 2280 Card with SATA / PCIe Gen3 x4 interface) |
| Display & Graphics | |
| Graphics | Integrated Intel® HD Graphics |
| Screen Size | 15.6 inch Widescreen |
| Native/Maximum Resolution | 1920 x 1080 |
| Backlight | LED |
| Refresh Rate | 60 Hz |
| NTSC | 72% |
| Audio | |
| Chipset | Intel High Definition Audio |
| Channels | 2 channel HD Audio |
| Connections | Microphone-in and headphone-out |
| Speakers | Built in two speakers |
| Integrated Microphone | Yes |
| Communications | |
| Wireless Support | Wireless LAN 802.11AC/B/G/N (M.2 Interface) |
| Bluetooth Support | Bluetooth V5.0 module support |
| Keyboard & Mouse | |
| Keys | Multi colour backlit isolated keyboard |
| Language Support | Multi-Language support |
| Pointing Device | Touchpad Mouse | Touchpad Pointing Device with left/right click |
| Backlit Keyboard | Yes |
| Memory Card Reader | |
| Memory Card Reader | 6-in-1 Card Reader (MMC / RSMMC / SD / Mini SD / SDHC / SDXC) |
| Ports | |
| USB | 1 x Thunderbolt Port (USB-C), 2 x USB 3.1 Port, 1 x USB 2.0 Ports |
| Display | 1 x HDMI, 1 x Mini Display Port |
| Microphone-IN | 1 |
| Headphone-OUT | 1 |
| DC-in | 1 |
| Powered USB | Via USB-C |
| Battery & Power Lead | |
| Battery Capacity | Lithium-Ion battery pack, 54WH |
| Typical Battery Life | Up to 6 Hours |
| Battery Type | Integrated |
| Power Lead & AC Adpater | 1 x Power Lead included with AC Adapter |
Apart from taking the back off the laptop as that would invalidate my warranty and the speakers were working a few days ago I have checked device manager and there are no yellow symbols I also deleted the drivers and rebooted and had a sound when the laptop rebooted but it will not play sound on video's or music
I have run the troubleshooter and get the following error message
Problem found
Audio services not responding
The speaker, headset or headphones is unplugged
I tried to test the sound but got an error messaged
Failed to play test tone
So I am really stumped
Problem found
Audio services not responding
The speaker, headset or headphones is unplugged
I tried to test the sound but got an error messaged
Failed to play test tone
So I am really stumped
Last edited:
SpyderTracks
We love you Ukraine
Have you got anything plugged into the 3.5 jack like headphones or anything?
When you got the laptop did you clean install or use the test windows?
No nothing however i have just checked the settings again and after the last reboot checking in the sounds tab in the playback tab it is now showing
speakers realtek(R) audio default device
headphones not plugged in
But now this following box that was not there previously
Digital Audio (S/PDIF)
Ready
and now the speakers are working
So three reboots and its working
Not sure if the Digital Audio should be the default but at least I have sound again
Thanks for all your help over this matter much appreciated
speakers realtek(R) audio default device
headphones not plugged in
But now this following box that was not there previously
Digital Audio (S/PDIF)
Ready
and now the speakers are working
So three reboots and its working
Not sure if the Digital Audio should be the default but at least I have sound again
Thanks for all your help over this matter much appreciated
SpyderTracks
We love you Ukraine
If you’re just using the test windows, the system is not configured. You need to do a clean install or you’ll have continuing issues going forwards, my guess is that’s what this is related to.
ubuysa
The BSOD Doctor
You had the wrong output device selected then. Digital Audio should not be the default, Speakers Realtek should be the default - as you have found.
If you just activated the rest system that was on there I too would strongly recommend that you clean I stall your own copy of Windows.