Laptop shuts down without warning at random times

C

CinnamonCakes

Silver Level Poster
Hi.
So, as the title says.
It happens during games, when running simulations on ANSYS, if I leave Folding at Home on for a while, anything that stresses the CPU signficantly.
I've seen the same thing by a deleted user on this forum before, you guys asked them whether I undervolted the CPU. No i haven't I'm afraid to do anything that risky to my laptop
Specs:-
Optimus Series: 15.6" Matte Full HD 60Hz 72% NTSC LED Widescreen (1920x1080)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
512GB ADATA SX6000 Pro PCIe M.2 2280 (2100 MB/R, 1500 MB/W)
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
1 x 180W AC Adaptor
2 x 1 Metre Cloverleaf UK Power Cable
Optimus X Series 4 Cell Lithium Ion Battery
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
2 Channel High Def. Audio + SoundBlaster™ Cinema
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
MULTI COLOUR BACKLIT UK KEYBOARD
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
United Kingdom - English Language
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
NO ANTI-VIRUS SOFTWARE
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
INTEGRATED 1MP HD WEBCAM
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Standard Build - Approximately 4 to 6 working days
 
SpyderTracks

SpyderTracks

We love you Ukraine
First thing to check is thermals. If you install HWMONITOR and check temps when idle and under load and post the cpu package temps:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com
 
C

CinnamonCakes

Silver Level Poster
SpyderTracks said:
First thing to check is thermals. If you install HWMONITOR and check temps when idle and under load and post the cpu package temps:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com
Click to expand...
they are good. 70-85 most of the time, very very ocasional 90-96 and even the crash doesnt happen at those times.This is for the individual cores
sorry the package temperatures are not regularly 70-85. they're all over the place between 79-99 and a screenshot would only capture one temperature reading.
 
Last edited:
C

CinnamonCakes

Silver Level Poster
SpyderTracks said:
First thing to check is thermals. If you install HWMONITOR and check temps when idle and under load and post the cpu package temps:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com
Click to expand...
1591538627524.png
 
C

CinnamonCakes

Silver Level Poster
I forgot to mention the game crashes every *** time i boot up, within 15 minutes of play too. if it hasn't crashed the lapotp crashes as a whole
 
SpyderTracks

SpyderTracks

We love you Ukraine
Ok so the CPU is definitely overheating. How long have you had it?

Are your GPU drivers up to date? How are you updating them?
 
C

CinnamonCakes

Silver Level Poster
SpyderTracks said:
Ok so the CPU is definitely overheating. How long have you had it?

Are your GPU drivers up to date? How are you updating them?
Click to expand...
it returned from an RMA like a week ago.
My GPU drivers should be up to date, I rely on NVIDIA Geforce Experience for the newest ones.
 
SpyderTracks

SpyderTracks

We love you Ukraine
CinnamonCakes said:
i'm not able to do it myself. do i get an RMA for that? also shouldn't it thermal throttle rather than cut power to the system?
Click to expand...
Why can’t you do it yourself? You’ll need to do it frequently on a performance laptop, it’s very easy, it’s standard maintenance.
 
C

CinnamonCakes

Silver Level Poster
SpyderTracks said:
Why can’t you do it yourself? You’ll need to do it frequently on a performance laptop, it’s very easy, it’s standard maintenance.
Click to expand...
i guess i'll try then, if the reason why isn't true.
Thing is, my bud told me that they voided their warrantee by doing it when they removed the heatsink, there's a "void sticker" or something on it.
It was an Asus laptop so there's that. idk if pcs does the same.
 
SpyderTracks

SpyderTracks

We love you Ukraine
CinnamonCakes said:
i guess i'll try then, if the reason why isn't true.
Thing is, my bud told me that they voided their warrantee by doing it when they removed the heatsink, there's a "void sticker" or something on it.
It was an Asus laptop so there's that. idk if pcs does the same.
Click to expand...
That’s why people get custom builds, you can’t do anything on branded laptops, PCS have an open case policy so you can do what you like so long as you don’t damage it in the meantime.

Im not saying temps are causing the shutdowns, but either way, they need to be brought under control before troubleshooting further.
 
You must log in or register to reply here.
Top