Low Ping & Connection issues

G

Gduff98

Member
Hi all, recently had my new PC arrive on Wednesday I have been having connection issues and ping issues. My WIFI speed test shows 17 ping and 37 down and 16 up now when playing cold war and other online games I find my ping going from around 20/30 to around 300 regularly this has only started the last 2 days making online gaming impossible. I had zero issue when I first got the pc with connection and ping issues now even when starting up my PC it struggles to find the WIFI I normally have to restart it a few times for it to work then the connection will be fine then drop. Just looking for any pointers I am not too clued up with WIFI speeds and connection weather it be wired or wireless or needing a WIFI booster any pointers or help would be great cheers.

PS I have Uninstalled bull guard has made no difference.
 
G

Gduff98

Member
CaseAEROCOOL BOLT RGB MID TOWER CASE
Processor (CPU)AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
MotherboardASUS® STRIX B550-F GAMING (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)32GB Corsair VENGEANCE DDR4 2400MHz (2 x 16GB)
Graphics Card8GB NVIDIA GEFORCE RTX 3070 - HDMI, DP
1st Storage Drive1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 850W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingSTANDARD AMD CPU COOLER
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting50cm RGB LED Strip
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network CardWIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusBullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
BrowserGoogle Chrome™
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 12 to 14 working days
 
Cobblers

Cobblers

Enthusiast
Hmm. And supposing you never had this issue pre the new PC?

Following might sound obvious, but you don't allude to what you are connected to or what you've tried to do to solve the issue:

Try calling your ISP/check on ISP web site to see if there is work being done on the exchange? There might be known issues at the moment.

It's going to sound obvious, but have you restarted the router? I'd leave it for a good few minutes and try it again and test.

How close are you to the router? And what is it you are connecting to? You say WiFi, but that could be from the router itself or a homeplug system (ie through the homes powerlines)

Only my son was/had been getting the same issue... fine stable ping and then all of a sudden a massive spike/or even a disconnect. He was moaning a lot over - also connected via WiFi. So I got us the Deco M4 Triple Pack - connected it up and what do you know the connection issues went completely away; even over WiFi with the connection making at least one jump in between - ie from a Deco unit to another Deco unit that was hard wired to the router which is a wall + stairs away. His ping is now a steady 20-30 and no spikes whatsoever. The download/upload has also increased enormously.

I'm no expert, but knowing some of those things have been looked at or tried may narrow down any issue you are having.
 
Resistance100

Resistance100

Expert
You've got a 2.4GHz card installed that to my knowledge can't use the 5GHz bandwidth.

2.4GHz is normally a lot busier. If you've got several devices in the area using it it can tank performance very quickly.

Is there anyway at all you can't pick up a long ethernet cable or move it to the router just to rule out any other causes than the wifi itself?
 
G

Gduff98

Member
Cobblers said:
Hmm. And supposing you never had this issue pre the new PC?

Following might sound obvious, but you don't allude to what you are connected to or what you've tried to do to solve the issue:

Try calling your ISP/check on ISP web site to see if there is work being done on the exchange? There might be known issues at the moment.

It's going to sound obvious, but have you restarted the router? I'd leave it for a good few minutes and try it again and test.

How close are you to the router? And what is it you are connecting to? You say WiFi, but that could be from the router itself or a homeplug system (ie through the homes powerlines)

Only my son was/had been getting the same issue... fine stable ping and then all of a sudden a massive spike/or even a disconnect. He was moaning a lot over - also connected via WiFi. So I got us the Deco M4 Triple Pack - connected it up and what do you know the connection issues went completely away; even over WiFi with the connection making at least one jump in between - ie from a Deco unit to another Deco unit that was hard wired to the router which is a wall + stairs away. His ping is now a steady 20-30 and no spikes whatsoever. The download/upload has also increased enormously.

I'm no expert, but knowing some of those things have been looked at or tried may narrow down any issue you are having.
Click to expand...
Resistance100 said:
You've got a 2.4GHz card installed that to my knowledge can't use the 5GHz bandwidth.

2.4GHz is normally a lot busier. If you've got several devices in the area using it it can tank performance very quickly.

Is there anyway at all you can't pick up a long ethernet cable or move it to the router just to rule out any other causes than the wifi itself?
Click to expand...
Thanks for the ideas ill have more of a look into it tomorrow when I get time thanks again
 
G

Gduff98

Member
Resistance100 said:
You've got a 2.4GHz card installed that to my knowledge can't use the 5GHz bandwidth.

2.4GHz is normally a lot busier. If you've got several devices in the area using it it can tank performance very quickly.

Is there anyway at all you can't pick up a long ethernet cable or move it to the router just to rule out any other causes than the wifi itself?
Click to expand...
Cobblers said:
Hmm. And supposing you never had this issue pre the new PC?

Following might sound obvious, but you don't allude to what you are connected to or what you've tried to do to solve the issue:

Try calling your ISP/check on ISP web site to see if there is work being done on the exchange? There might be known issues at the moment.

It's going to sound obvious, but have you restarted the router? I'd leave it for a good few minutes and try it again and test.

How close are you to the router? And what is it you are connecting to? You say WiFi, but that could be from the router itself or a homeplug system (ie through the homes powerlines)

Only my son was/had been getting the same issue... fine stable ping and then all of a sudden a massive spike/or even a disconnect. He was moaning a lot over - also connected via WiFi. So I got us the Deco M4 Triple Pack - connected it up and what do you know the connection issues went completely away; even over WiFi with the connection making at least one jump in between - ie from a Deco unit to another Deco unit that was hard wired to the router which is a wall + stairs away. His ping is now a steady 20-30 and no spikes whatsoever. The download/upload has also increased enormously.

I'm no expert, but knowing some of those things have been looked at or tried may narrow down any issue you are having.
Click to expand...
More Info:
No issue with my previous pc and no issue with my Xbox.
So I have tried a wired connection works fine getting the speeds expected and no ping issues. That's from the router straight to the pc.
My room is directly above the room with the router in it.
I have reset the router no difference same issue.
The router is directly connected to a home socket.
Have also checked for any issue with BT in the area and see no work being done or any issue.

Thinking about trying to set up a wired connection to the PC what would be the best method? or as suggested the Deco M4s any help would be great thanks
 
Cobblers

Cobblers

Enthusiast
So the router provides the Wifi through a home socket? So through the wiring? If yes, make sure nothing is plugged into the same fixing (either end) otherwise this can and will add to sound on the connection and cause issues... one being higher latency/lower signal strength.

Wired would be fine, but you'd need a Cat 5 minimum ethernet cable to do it. The ethernet cables could also be causing you issues depending on the age and whether they have got any wear or tear.

Visit THIS LINK to check out the DECO M4's. It's a three pack and will cover a normal UK three bed semi with wifi. If you have a smaller/larger property then consider adding less/more depending.

If no issues beforehand, then perhaps you have an issue with the router or the ISP directly. Who is your ISP/connection/package? I'd speak to your ISP about this and ask if they can look at your router/line in (which should be able to be done remotely). Virgin, who I am with, can do this whilst you are on the phone.
 
G

Gduff98

Member
SpyderTracks said:
This has come up a couple of times before with this specific wireless card. It turns out windows is installing an incompatible driver.

Try manually installing this and see if it improves:

TEF1109D CE_Tenda (United Kingdom)

TEF1109D CE
www.tendacn.com www.tendacn.com
Click to expand...
Cobblers said:
So the router provides the Wifi through a home socket? So through the wiring? If yes, make sure nothing is plugged into the same fixing (either end) otherwise this can and will add to sound on the connection and cause issues... one being higher latency/lower signal strength.

Wired would be fine, but you'd need a Cat 5 minimum ethernet cable to do it. The ethernet cables could also be causing you issues depending on the age and whether they have got any wear or tear.

Visit THIS LINK to check out the DECO M4's. It's a three pack and will cover a normal UK three bed semi with wifi. If you have a smaller/larger property then consider adding less/more depending.

If no issues beforehand, then perhaps you have an issue with the router or the ISP directly. Who is your ISP/connection/package? I'd speak to your ISP about this and ask if they can look at your router/line in (which should be able to be done remotely). Virgin, who I am with, can do this whilst you are on the phone.
Click to expand...
Thanks for the help will look to install the new driver if this doesn't solve the problem, I will definitely be picking up the Deco M4's might just get them to improve the signal anyway.

Thanks again for your help :)
 
Cobblers

Cobblers

Enthusiast
Regards the Deco M4; check out the reviews on Amazon or You Tube - there is a lot. But I've not been disappointed at all and no one has complained about drops in connection since or lag spikes/high pings.

Good luck though! :)
 
Scott

Scott

Behold The Ford Mondeo
Moderator
Even with the driver installed and updated I think you will see issues with that card. It's simply not the level of Wifi that you would use for gaming, the AX200 is the standard now. 2.4Ghz is completely saturated almost everywhere I go, if someone turns on a microwave in my area I get hit.

Gaming should ALWAYS be done through hardwire where it can, if not I would always look to build an infrastructure that incorporates wideband 5Ghz.

Hopefully the driver helps and gets you to a point where you are happy. Just keep in mind that an upgrade to an AX200 card would make a big difference overall. They are always recommended here when advice is sought prior to purchase.
 
G

Gduff98

Member
Scott said:
Even with the driver installed and updated I think you will see issues with that card. It's simply not the level of Wifi that you would use for gaming, the AX200 is the standard now. 2.4Ghz is completely saturated almost everywhere I go, if someone turns on a microwave in my area I get hit.

Gaming should ALWAYS be done through hardwire where it can, if not I would always look to build an infrastructure that incorporates wideband 5Ghz.

Hopefully the driver helps and gets you to a point where you are happy. Just keep in mind that an upgrade to an AX200 card would make a big difference overall. They are always recommended here when advice is sought prior to purchase
Click to expand...
Guessing trying to upgrade to the AX200 would be a lot of hassle? or would it be easy enough to do?
 
G

Gduff98

Member
Also another question would be with a wired connection I known it would be best coming direct from the router but what would be the best way after that like a gigabit powerline adapter with a cat 8 cable? or is there another method that would be better suited likes of the deco 4s
 
Scott

Scott

Behold The Ford Mondeo
Moderator
As above if you're not fussed with the bluetooth. If you want functionality with the bluetooth you need to connect the card to a USB header also.
 
G

Gduff98

Member
Nursemorph said:
Not really....remove side of case, remove Wi-Fi card, plug in new one, attach antennae, job done. Not as simple as that but pretty straightforward...from memory, Wi-Fi cards just slot in to the PCI-e slot.
Click to expand...
Scott said:
As above if you're not fussed with the bluetooth. If you want functionality with the bluetooth you need to connect the card to a USB header also.
Click to expand...
Perfect will be doing that then don't need the bluetooth function so all good
 
You must log in or register to reply here.
Top