Monitor black and pc beeping when i turn it on.

[Michelle_D]

Hi all I am hoping someone can help me. I've had my PC for 3 years with no issues until today. When I turn my pc on I get a longer beep followed by 3 shorter beeps; my monitor also remains black. Google has told me it might be the gpu but I know next to nothing about the inner workings of the pc and I am not comfortable taking it apart. Is there anything i can do. I have the right sreix b550-f gaming pc.

Thank you

Michelle

 

[SpyderTracks]

Is this a pcspecialist system? Could you copy and paste your full specs from the order page of your main PCS account?

 

[Michelle_D]

Hi all I am hoping someone can help me. I've had my PC for 3 years with no issues until today. When I turn my pc on I get a longer beep followed by 3 shorter beeps; my monitor also remains black. Google has told me it might be the gpu but I know next to nothing about the inner workings of the pc and I am not comfortable taking it apart. Is there anything i can do. I have the right sreix b550-f gaming pc.

Thank you

Michelle

I purchased this pc from currys and cannot add the specs from online.

 

[Michelle_D]

Is this a pcspecialist system? Could you copy and paste your full specs from the order page of your main PCS account?

it is a PCSpecialist system. I've been trying to find the full specs as I did not order it through PCSpecialist but curry and they no longer have the specs listed. What I found so far is the following information, in bold is the what is written on my order receipt.

PCSPECIALIST Official Fnatic Gaming PC - AMD Ryzen 7 RX 6800 XT 2 TB HDD & 500 SSD​

and when I look up the specs for that specific PC these are the specs that I get from curry's. The PC is quite basic with only the wifi antennas, power adapter, speakers and monitor plugged into the back.

Manufacturer's Part Number PCS-D2012798
EAN 5055893697931
Processor Generation AMD Ryzen

Type Gaming PC
Operating system Windows 10 (64-bit)

WiFi - WiFi 6 AX200
- 2x2

Ethernet Gigabit Ethernet port
Bluetooth Bluetooth 5.0

USB - USB Type-C x 1
- USB 3.1 x 3
- USB 2.0 x 2

Video connections - HDMI x 1
- DisplayPort x 1
- DVI x 1Audio connections

Processor - AMD Ryzen 7 5800X Processor
- Octa-core
- 3.8 GHz / 4.7 GHz
- 32 MB L3 cache

RAM - 16 GB DDR4 (3000 MHz)
- 64 GB maximum installable RAM

Graphics card - AMD Radeon RX 6800 XT
- 16 GB GDDR6


Storage - 2 TB HDD (7200 rpm)
- 500 GB SSD

Motherboard B550 chipset

 

[Michelle_D]

Is this a pcspecialist system? Could you copy and paste your full specs from the order page of your main PCS account?

sorry it took me a little time to find the specs. This is a pre-built pc.

 

[SpyderTracks]

sorry it took me a little time to find the specs. This is a pre-built pc.

You'd need to register it with PCS which will activate your warranty which will have expired after 3 years, but still gives you access to support going forwards, just give them a call tomorrow, they just need proof of purchase.

The error code aligns with a GPU issue, and if you're getting no picture it suggests either the GPU has somehow come out of place which is doubtful as it's been working fine for 3 years, or that the GPU has failed.

You'd likely need an RMA and possibly a replacement GPU

 

[Michelle_D]

You'd need to register it with PCS which will activate your warranty which will have expired after 3 years, but still gives you access to support going forwards, just give them a call tomorrow, they just need proof of purchase.

The error code aligns with a GPU issue, and if you're getting no picture it suggests either the GPU has somehow come out of place which is doubtful as it's been working fine for 3 years, or that the GPU has failed.

You'd likely need an RMA and possibly a replacement GPU

Thank you, I will do that tomorrow and hope for the best.