My laptop's fan totally broken,who should i find to fix?
- Thread starter fenzhu
- Start date
barlew
Godlike
Go into your account on the PCS website and book out an RMA for the laptop.
Click on My Returns > Request an RMA
thanks for helping.so i pick return my laptop and then pay 35 £, they will come to collect my laptop or i have to mail it to them my self?
barlew
Godlike
They will come and pick it up. The courier should even have a special box for you to put it in.
Bhuna50
Author Level
Assuming you are in the UK, yes.
The process usually goes like this:
- Customer has issue with machine and needs to return it - so goes into account area, logs an RMA
- Pays the £35 fee - this covers collection, inspection and return postage.
- They will inspect the machine to check for your fault and possibly others as well to let you know.
- they will then provide you with a price to fix / replace the broken component (as you still have labour covered then this quote would only be for the component itself).
- you can then either reject that quote and they will return the laptop to you OR you pay what they have quoted for your replacement component(s) - if you pay, then they fix it
- machine then gets returned to you all wrapped up in a nice bubble wrap and cardboard boxing again. Usually by courier again so you know when its coming back etc.
The process usually goes like this:
- Customer has issue with machine and needs to return it - so goes into account area, logs an RMA
- Pays the £35 fee - this covers collection, inspection and return postage.
- They will inspect the machine to check for your fault and possibly others as well to let you know.
- they will then provide you with a price to fix / replace the broken component (as you still have labour covered then this quote would only be for the component itself).
- you can then either reject that quote and they will return the laptop to you OR you pay what they have quoted for your replacement component(s) - if you pay, then they fix it
- machine then gets returned to you all wrapped up in a nice bubble wrap and cardboard boxing again. Usually by courier again so you know when its coming back etc.
thank you sooo much that's really clear and helpful.
some further question: i m in UK but i dont have my own credit card, i so barrow my friend's card to pay it. how they know here to collect my laptop?
how they tell me they are arrive? though email or phone number of my account?
i pay it at 11/01/2022, when they will come to collect my laptop and normally how long they need to repair the laptop.
sorry i got a lot question.
my laptop got some bad voices on it's fan, and kind of over heat, so i sent it back for RMA,it still in 3 year labour, i order it at 11-01-2022 and ....
now is 5/2/2022, i still got no reply on my laptop... anyone knows normally how long it takes to check a laptop? and repair? or i better go their offline shop to check?
| Date Generated | 24/01/2022 @ 18:08:16 |
| Collection Day | Tuesday 25th January 2022 |
| Date Received | 28/01/2022 @ 08:41:35 |
SpyderTracks
We love you Ukraine
It will take about 4 weeks from the time they receive it.