My PC has been in pre-production for 18 working days

[Nick_Wing]

Hi all!

My custom PC has been in the pre-production phase for 18 working days now, and I'm a little concerned. I know that this is the longest phase of the order however, 18 working days is a long time. When I ordered my PC, I saw that it should take 11-13 working days, I understand that this is just an estimate and not a guarantee. I received an e-mail on the fifth working day, but I haven't received any updates since.

 

[Bhuna50]

Paste your specification on here so we can see what your ordered (the mods and most people on this forum dont work for PCS so no one can check your order for you - you'd have to contact them), but from looking at your spec, we might have an idea if something might not be in stock yet and therefore causing your delay.

 

[Nick_Wing]

Here are my PC's specs:

Corsair ICUE 465X RGB
CPU: AMD Ryzen 9 3900X-12 Core-CPU (3,8 GHz-4,6 GHz/70MB CACHE/AM4+)
Motherboard: ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0)
RAM: 32 GB-Corsair VENGEANCE RGB PRO DDR4 3200 MHz (2 x 16 GB)
GPU: 8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP
SSD: 1 TB-SAMSUNG 970 EVO PLUS M.2, PCIe NVMe

 

[Bhuna50]

The 3060Ti's are labelled (Pre-order only) at the moment and as such this might be what is causing your delays - you will have to speak directly to PCS to confirm but thats my guess. Try either calling, webchat or emailing them. I suggest email so you arent annoyed by any long waiting on the phone

Did you not get this message come up when ordering:

 

[Nick_Wing]

No, I didn't. It was in stock when I ordered my PC.

 

[Resistance100]

Looking at the chart. The average build time is 24 days atm. Busiest time of the year plus the RTX series cards are in short supply is probably causing the delay. 18days is nothing compared to some of the guys on here

 

[CameronWoolf630]

Hi, I recently read an article on the forums explaining why wait times are so long. As people have alluded to it's mostly to do with getting the parts in. Especially GPUs. I to am on 19 days in pre production waiting on the RTX 3070. The article had said that some people have waited almost 40-50 working days.

 

[BBroadhurst]

Hi, I recently read an article on the forums explaining why wait times are so long. As people have alluded to it's mostly to do with getting the parts in. Especially GPUs. I to am on 19 days in pre production waiting on the RTX 3070. The article had said that some people have waited almost 40-50 working days.

I am currently on 50 working days but that is for an RTX 3080. Hoping it comes this month but after 3 months I'm not about to cancel so just gotta wait. As for the 3060TI it might be a similarly long wait time due to it being the cheapest card but only PCspecialist can know how many orders they have for it.

 

[Martinwebb466]

So I'm assuming this changes every working day, which will be in fact the number of days since your build entered the state Pre-Production?
My e-mail said they aimed to start my build on 19th Dec

 

[SpyderTracks]

So I'm assuming this changes every working day, which will be in fact the number of days since your build entered the state Pre-Production?
My e-mail said they aimed to start my build on 19th Dec

The automated emails should be ignored, any JIT stock system can’t handle the current issues with worldwide stocks.

 

[BBroadhurst]

So I'm assuming this changes every working day, which will be in fact the number of days since your build entered the state Pre-Production?
My e-mail said they aimed to start my build on 19th Dec

I started off getting automated emails with an estimated date for the first 2 weeks then they sent out an email saying to ignore them and they will stop. Unfortunately with the 3000 series cards, PCS don't know for certain when they will get stock and how many they will get. Currently, I have been in Pre-Production for 50 working days (2-3 Months) waiting for a 3080 to be allocated to me. Once they have enough 3080s in to do my build I will be first to get it done. The same will be done for the 3060 TI I assume. Currently, there are no estimates and you could be waiting multiple months seeing as you still relatively know into your order (I know 18 workings days is long but new compared to others) Once they have a 3060TI in stock to allocate you it should take less than a week to make and get it to you but sadly its the waiting for stock that is the issue.

 

[jamiephillips909]

A workmate of mine is on 61 days on his 3080 build and I havent even put my order in yet

 

[hol135]

On 30+ working days for a 3080, expecting it by end of march probably

 

[Nick_Wing]

I started off getting automated emails with an estimated date for the first 2 weeks then they sent out an email saying to ignore them and they will stop. Unfortunately with the 3000 series cards, PCS don't know for certain when they will get stock and how many they will get. Currently, I have been in Pre-Production for 50 working days (2-3 Months) waiting for a 3080 to be allocated to me. Once they have enough 3080s in to do my build I will be first to get it done. The same will be done for the 3060 TI I assume. Currently, there are no estimates and you could be waiting multiple months seeing as you still relatively know into your order (I know 18 workings days is long but new compared to others) Once they have a 3060TI in stock to allocate you it should take less than a week to make and get it to you but sadly its the waiting for stock that is the issue.

When you ordered your PC, did you get a message saying you have to pre-order the RTX 3080?

 

[hol135]

When you ordered your PC, did you get a message saying you have to pre-order the RTX 3080?

Nah, there was no pre-order thing. I think late november is when the option came up for pre order.

 

[Gazcom]

The automated emails should be ignored, any JIT stock system can’t handle the current issues with worldwide stocks.

This one of the issues of PCS compaired to their competition. They give a place in the queue and how many of the specific components on order are coming and when. This allows the customers to have a better idea when they can expect completion. For those ordering for work solutions it's very important.
PCS really need to up their game in this regard, as it's a relatively easy system to implement and would go a long way in customer satisfaction. Many understand long waity times and are forgiving concidering the current climate. I'd rather be flat out told "best estimate with order date and stock replenishment 50 days". Rather than an automated faslehoods on the ordersheet

 

[ubuysa]

This one of the issues of PCS compaired to their competition. They give a place in the queue and how many of the specific components on order are coming and when. This allows the customers to have a better idea when they can expect completion. For those ordering for work solutions it's very important.

They don't know how many components are coming, nor when - and every single system integrator is in exactly the same position. If you read through some other posts, and especially this sticky you'd understand that.

PCS really need to up their game in this regard, as it's a relatively easy system to implement and would go a long way in customer satisfaction. Many understand long waity times and are forgiving concidering the current climate. I'd rather be flat out told "best estimate with order date and stock replenishment 50 days". Rather than an automated faslehoods on the ordersheet

Really? If it's so easy then do please tell us how you would communicate information to your customer that you yourself don't actually have?

Read this, it was posted on 5th Jan 2021 (@Ghosthud works for PCS)....

But I must stress that we have upwards of 10+ individual batch orders from many of our suppliers, each of which have request dates starting in November and early December, these have still not come to fruition and strictly NO ETA is being given from the manufactures.

Giving "queue" positions leads to inaccuracies and false hope under the assumption that we are not guaranteed any stock at this moment in time, this is not a failure of communication, but a failure of not being able to provide detailed communication.

We will not entertain guesswork under the current situation.

 

[SpyderTracks]

This one of the issues of PCS compaired to their competition. They give a place in the queue and how many of the specific components on order are coming and when. This allows the customers to have a better idea when they can expect completion. For those ordering for work solutions it's very important.
PCS really need to up their game in this regard, as it's a relatively easy system to implement and would go a long way in customer satisfaction. Many understand long waity times and are forgiving concidering the current climate. I'd rather be flat out told "best estimate with order date and stock replenishment 50 days". Rather than an automated faslehoods on the ordersheet

This isn’t correct I’m afraid, you’ll find all the other system integrators are having the same issues with their systems. This has all been covered multiple times. We’re not going to rehash it again.

I would strongly recommend reading the stickies all over the forum before randomly posting stuff which has no relation to the current world stock issues.

 

[BBroadhurst]

When you ordered your PC, did you get a message saying you have to pre-order the RTX 3080?

Sorry for the late reply, The Pre-order text was on the 3080 when I was putting in the specs I wanted to buy, Before going to the purchase screen there was a text prompt saying that it was preorder and would be done when the card became available. It was made clear to me that I would not be getting my PC until they have enough of the cards delivered.

 

[Yourownhand]

I am currently on 50 working days but that is for an RTX 3080. Hoping it comes this month but after 3 months I'm not about to cancel so just gotta wait. As for the 3060TI it might be a similarly long wait time due to it being the cheapest card but only PCspecialist can know how many orders they have for it.

Hi all!

My custom PC has been in the pre-production phase for 18 working days now, and I'm a little concerned. I know that this is the longest phase of the order however, 18 working days is a long time. When I ordered my PC, I saw that it should take 11-13 working days, I understand that this is just an estimate and not a guarantee. I received an e-mail on the fifth working day, but I haven't received any updates since.

I'm 16 working days, the last gaming PC I ordered was actually dispatched after just 17 working days. I've ordered mine minus a GPU as I have already been lucky enough to aquire a 3080 from the first batch out. So I was hoping it wouldn't take to long to be dispatched as the other items I have included in the build should be easy enough to aquire. Maybe they're also short of staff, who knows.