My PC turned off and won’t turn back on please HELP!

[Jake0843]

Hi all,

I recently got my customised pc last week and has been working a dream but today I had the pc on for a couple hours and was playing a game and it’s randomly shutdown, I tried to turn it back on but it won’t although I can see light on inside the pc case itself. I’m so confused as to what’s going on, hopefully you guys can help..

 

[Resistance100]

Can you post you're full specs from the order page (just copy and paste). So the guys on here can try and help.

 

[Jake0843]

Case	THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)	AMD Ryzen 7 3800XT Eight Core CPU (4.7GHz/36MB CACHE/AM4)
Motherboard	ASUS® PRIME B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE DDR4 2666MHz (2 x 16GB)
Graphics Card	8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive	2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive	512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	Corsair H60 2018 Hydro Series High Performance CPU Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting	50cm RGB LED Strip
Extra Case Fans	1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card	WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Monitor	MSI 23.6" Optix G241VC - 1920 x 1080, 1MS, 75Hz
Keyboard & Mouse	Corsair K55 RGB Gaming Keyboard (UK)
Mouse	CoolerMaster Devastator MM110 Gaming Mouse
Mouse Pad	PCS Gaming Mouse Mat - XXL
Cable Management	PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)

 

[Jake0843]

Just having looked on further inspection neither my back or front fans or moving at all when the pc is turned on, just from google and speaking to some friends they think it’s a motherboard issue.. really disappointing considering I’ve only had the pc less than a week.

 

[Resistance100]

Just having looked on further inspection neither my back or front fans or moving at all when the pc is turned on, just from google and speaking to some friends they think it’s a motherboard issue.. really disappointing considering I’ve only had the pc less than a week.

It's worth checking all connections are correct and everything is seated properly. it could be a chance something has come loose.

What light on motherboard is showing? Could help narrow down where the fault is

 

[Jake0843]

I can’t upload a photo to show you guys but the Corsair pack that the back fan is wired to is lit up I can hear the psu so I know that. And the blue light on the gpu is on. I’d post photos but they’re too large.

 

[Resistance100]

So the PC is getting power? But no output to the monitor?

Just to the right of the ram sticks there 4 led lights are any of them lighting up?

 

[Harag]

Just having looked on further inspection neither my back or front fans or moving at all when the pc is turned on, just from google and speaking to some friends they think it’s a motherboard issue.. really disappointing considering I’ve only had the pc less than a week.

Sorry to hear this, it sounds like the same issue I had with my 8 year old PC last November, and thus buying a new one from PCS. The PSU, GPU etc all powers up just fine, but any fans on the MoBo don't work (and thus the AIO doesn't either since that is powered by MoBo), no post LED lights, no screen info, nothing, the green "on" light on the mobo is on though - so it's getting power...

Not sure how to diagnose this, other than "the mobo is broken". So will be interested in the comments on this thread so see if anyone suggest anything different.

 

[Jake0843]

Hi guys sorry about the late response - life got busy. Upon trying somethings what I was having to do was sometimes everything would come on but it wouldn’t light up and there would be nothing on the screen, by removing my SSD and then putting it back it would work. Now though even that isn’t working and it’s turning on and not lighting up. I believe it’s a motherboard issue. Which is annoying as it’s all brand new and I’ve only had the pc less than a month

 

[Jake0843]

Yeah as I type I’m on hold to them at the moment and hopefully they have a work around. Very disappointed though.

 

[Jake0843]

Yeah I guess.. I literally just pressed all the connections in and it booted up. I’m be try confused about the pc and there was nothing obviously loose. But I imagine next start it will have the same issue again.