New build performance issues

Mitrich

Bronze Level Poster
That might be just Windows related problems, but I will drop it here, my specifications:

Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP

Lots of hiccups in performance. Graphic card stress test and temperatures are fine so far, CPU usage normal. But I noticed stutter in windows animations (minimalize/maximize window animation drop when using wallpaper engine with other programs running like photoshop or games) also wallpaper animation tends to slow down when using other apps. My photoshop start takes way longer than on my previous machine, games working fine unless other app is not running in the background - then games that are running normally 120fps drop to single digit frames (I had photoshop running at the same time - now when I think about it - could it be Adobe service messing the performance?)
I'm not really happy with my Windows explorer performance.

note: I use Wallpaper Engine app to reduce the chance of burnin my OLED screen, once the wallpaper is off the windows explorer performance improves (but again, should it even happen with a 16 core processor?)

The main reason for me to write here is a bizarre problem with my PC reading my Compact Flash in my camera which is connected by USB to my computer. Alright, there is a lot to unpack here, be patient with me please.

So I am a photographer and I transfer plenty of files to my workstation, usually I was doing it using a card reader, but since I have a problem with metal pins bending constantly I decided to connect my camera directly with USB cable. Weirdly - my PC has no problems reading SD cards in my camera, but CF card folder view loads extremely slow (green progress bar on the top loads for ages), loaded files are not displayed as miniatures and at some point windows gives me a msg that a device connected to computer does not work correctly.

Alright, so what I do, I connect that CF card to my reader and then to my PC and it works just fine, I put it back in the camera and again - struggle). At that point I was sure that my camera is at fault (although my Canon 5D mark IV is reading my card just fine and I can see all the pictures on the little display of my camera) - I installed firmware update, and canon drivers - but problem still persisted.

Then I connected my camera to my older laptop running windows 10 and it was working perfectly! I got completely confused. Everything loaded almost instantly. Went back to my new PC - and same problem as before. Cannot read that damn card - folder loading files takes ages and refuse to copy files.

Note: I tested multiple CF cards, so that is definitely not a mechanical fault with card

So now I am sure it's my PC. I reinstalled Windows 10 second time recently and I am out of ideas. I can easily get around it by simply using card reader but the amount of problems I have with this PC comparing to my old laptop it's just ridiculous. It should work from the start.
For clarification - I have all windows updates installed to date, all graphic card drivers (game and studio drivers included), I did hardware stress tests before with good scores, did drives writing and reading speed test, all showing no problems.

I apologize if I placed this post in a wrong place, but if you think of any solution I would be grateful for your help.
 

Bigfoot

Grand Master
Can you post your full specification from your order page? Someone else reported problems using Studio drivers for NVidia cards. Reverting to the Gaming drivers solved the issues.
 

ubuysa

The BSOD Doctor
Can you post your full specification from your order page? Someone else reported problems using Studio drivers for NVidia cards. Reverting to the Gaming drivers solved the issues.
I second that, I remember the post.

When you reinstalled Windows, from where did you source the drivers?
 

NoddyPirate

Grand Master
I think it may be @NoddyPirate who had the issues with Studio drivers. If I am correct, he may be able to tell us his symptoms.
I was suffering from screen flickering - and had reverted to the game ready driver from the studio driver - but it didn’t solve my issue which turned out to apparently be WiFi interference with my cheap HDMI cable - so not much help I’m afraid.

The OP’s issues certainly sound like they are software/driver related though.
 

Mitrich

Bronze Level Poster
I think it may be @NoddyPirate who had the issues with Studio drivers. If I am correct, he may be able to tell us his symptoms.
I had to install studio drivers as my Lightroom and Photoshop kept failing at recognizing my graphic card and disable hardware acceleration when started. I had ton of issues with Adobe Cloud without those drivers.

I ran some Cinebench and HeavyLoad stress tests additionally with decent results.

Clean Windows Install was performed month ago after I found some loose installation catalogue folders in one of my partitions that wasn't removed past windows installation in PCspecialist. My system was particularly unstable that time.

My full specification:


Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
External DVD/BLU-RAY Drive
6x Slim USB 2.0 External Blu-Ray Writer
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
 

Mitrich

Bronze Level Poster
Quick update: Noticed that my chipset drivers were not installed, after installation suddenly problem disappeared. I will keep monitoring the situation to check if that was the solution.

I also noticed that when gaming my CPU temp spiking up to max 84C degrees (with average 76C, idle temps 46C), Is it not too hot? And If, what can be the problem? I have a Turbo PWM fan profile set up in the BIOS.
 

Mashup47

Bronze Level Poster
I also noticed that when gaming my CPU temp spiking up to max 84C degrees (with average 76C, idle temps 46C), Is it not too hot? And If, what can be the problem? I have a Turbo PWM fan profile set up in the BIOS.
Peaking at 84c under heavy load is not to bad but would be better if it was under 80c with an overclock of say 4.6/4.7ghz. your cpu will start to throttle at 90c max. So if you can maybe upgrade the cooler (360mm rad) and/or better thermal paste.
 
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Mitrich

Bronze Level Poster
Peaking at 84c under heavy load is not to bad but would be better if it was under 80c with an overclock of say 4.6/4.7ghz. your cpu will start to throttle at 90c max. So if you can maybe upgrade the cooler (360mm rad) and/or better thermal paste.
It's a new build, just received from PCspecialist so I don't think my cooling is that bad, but maybe I am wrong. Strange thing is that those high temperatures I'm getting only with one game so far that is Pro Evolution Soccer 2021. It is weird because 4K gaming should affect GPU rather than CPU, unless the game is so poorly optimised. When checking other titles like Path of Exile or Disco Elysium - temperatures are hoovering around low 60s.
 

Mashup47

Bronze Level Poster
It's a new build, just received from PCspecialist so I don't think my cooling is that bad, but maybe I am wrong. Strange thing is that those high temperatures I'm getting only with one game so far that is Pro Evolution Soccer 2021. It is weird because 4K gaming should affect GPU rather than CPU, unless the game is so poorly optimised. When checking other titles like Path of Exile or Disco Elysium - temperatures are hoovering around low 60s.
but yea if your getting low 60C then you have no issue with over heating.(y)
Take a look at this: https://www.en.magicgameworld.com/how-to-fix-efootball-pes-2021-performance-issues-lag-low-fps/

It mite help :)
 

Mitrich

Bronze Level Poster

Mitrich

Bronze Level Poster
Hi all,
I am having lots of problems with this PC since I've got it, It tends to restart randomly in the middle of me using photoshop or playing games. Does not give any error messages. Not sure if it's hardware or software issue (unstable windows?), I've already reinstalled Windows before, run some stress test on my graphic card and on my drives - and it was decent.

I attached an event log showing a NetBT error (ID 4311) at approx. time of restart.
Does anyone have a clue how to fix that?

My PC:



Processor (CPU)
AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (4 x 8GB)
Graphics Card
10GB ASUS ROG STRIX GEFORCE RTX 3080 - HDMI, DP, LHR
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
1st M.2 SSD Drive
1TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
External DVD/BLU-RAY Drive
6x Slim USB 2.0 External Blu-Ray Writer
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]


I have installed latest drivers for my BIOS, graphic card. Not sure what else should I do.
 

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ChrisCooney

Silver Level Poster
Hey there!

when you say ‘no error message’, could you check if there is a MEMORY.dmp file in your C:/Windows folder? If it’s not there, try %SystemRoot% in the file explorer.

If it’s available, would you be able to upload it somewhere and make the link available?
 

Mitrich

Bronze Level Poster

ubuysa

The BSOD Doctor
I your Application log there are a number of 0xC0000409 errors for photoshop.exe. The 0xC0000409 error is usually associated with improper installation (in this case of Photoshop) or corrupted Windows system files. In the latter case running an sfc /scannow command should highlight and possibly fix any of those.
Clipboard01.jpg

There are also Nvidia OpenGL driver errors associated with each of those Photoshop errors. These might indicate that the issue is a bad Nvidia graphics driver. Try uninstalling with DDU (and reboot) and then install the latest Nvidia driver.
Clipboard02.jpg

In the System log there are repeated warning of duplicated disk GUIDs. If these are for USB or SD card drives this is not unusual, but if you've been cloning drives this might be a problem. See also KB2983588.
Clipboard03.jpg

I'll take a look at the dump when it's downloaded. Though you mention the system restarts with no error message so the kernel dump may not be relevant.

Are there any minidumps in the folder C:\WIndows\Minidumps? If so upload those that are recent. (To the cloud with a link here)
 

Mitrich

Bronze Level Poster
In the System log there are repeated warning of duplicated disk GUIDs. If these are for USB or SD card drives this is not unusual, but if you've been cloning drives this might be a problem. See also KB2983588.
It is a SD card indeed.
Are there any minidumps in the folder C:\WIndows\Minidumps? If so upload those that are recent. (To the cloud with a link here)
The latest dates from 24/05/21, I will drop it anyway:

<iframe src="https://onedrive.live.com/embed?cid...35E159D26D452DC!15537&authkey=APlJyiL2Sdg5dag" width="98" height="120" frameborder="0" scrolling="no"></iframe>
 

ubuysa

The BSOD Doctor
The kernel dump is from 24th May so I wonder how relevant it is?

It's a KMODE_EXCEPTION_NOT_HANDLED stop code, which means an unhandled exception occured whilst running in kernel mode. The exception code is 0xC0000005 which is a memory access violation.

The process in control was the System process (running the idle thread) and the failing driver was dxgmms2.sys, part of DirectX and is is actually a WIndows driver, however it interacts very closely with the Nvidia graphics driver. In the stack trace there are calls to nvlddmkm.sys (the Nvidia graphics driver) immediately prior to the calls to dxgmms2.sys.

The failure bucket id is 0x1E_c0000005_R_STACKPTR_ERROR_dxgmms2!VidSchiProfilePerformanceTick which indicates that the memory exception was a stack pointer error in dxgmms2.sys. Microsoft code makes these kinds of mistakes very rarely so I feel sure the real culprit here is nvlddmkm.sys which passed bad info to dxgmms2.sys.

Since you're also seeing those Nvidia OpenGL errors in the Application log I would very strongly suspect the Nvidia graphics driver. I'd suggest you uninstall it with DDU (which will reboot) and then install the latest driver downloaded from the Nvidia website.
 
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