New Gaming PC is only playing Fortnite at 60 TPS

G

Gamers_mum

Member
Hello - my son purchased a new PC last week specifically for Fortnite. It was sold as offering up to 142 FPS. But we are only able to get it working at 60TPS. The monitor is 144Hz. We have chosen the closest Fortnite server. The sound cuts out a bit as well while playing.

We're using ethernet and our speed is 30Mbps with a ping of 8-9ms.

I'm just wondering if you know what the issue could be.

This is the spec:
PERFORMANCE
Processor- AMD Ryzen 3 3200G Processor
- Quad-core
- 3.6 GHz / 4.0 GHz
- 6 MB cache
RAM- 8 GB DDR4 (2400 MHz)
- 32 GB maximum installable RAM
Graphics card- NVIDIA GeForce GTX 1650
- 4 GB GDDR5
Storage- 1 TB HDD (7200 rpm)
- 256 GB SSD
 
SpyderTracks

SpyderTracks

We love you Ukraine
Gamers_mum said:
Hello - my son purchased a new PC last week specifically for Fortnite. It was sold as offering up to 142 FPS. But we are only able to get it working at 60TPS. The monitor is 144Hz. We have chosen the closest Fortnite server. The sound cuts out a bit as well while playing.

We're using ethernet and our speed is 30Mbps with a ping of 8-9ms.

I'm just wondering if you know what the issue could be.

This is the spec:
PERFORMANCE
Processor- AMD Ryzen 3 3200G Processor
- Quad-core
- 3.6 GHz / 4.0 GHz
- 6 MB cache
RAM- 8 GB DDR4 (2400 MHz)
- 32 GB maximum installable RAM
Graphics card- NVIDIA GeForce GTX 1650
- 4 GB GDDR5
Storage- 1 TB HDD (7200 rpm)
- 256 GB SSD
Click to expand...
Have you set the monitor to 144Hz in the Display driver?

1599496677665.png
 
G

Gamers_mum

Member
SpyderTracks said:
Have you set the monitor to 144Hz in the Display driver?

View attachment 18318
Click to expand...
Hello - thank you for your reply. You were right, it was only set to 60. We updated it, but Fortnite is still just at 66 FPS.

My son says that it was working properly when we initially got it (last week), but then something changed. We tried re-installing everything today, but we still have this issue.

Any other ideas would be appreciated.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Gamers_mum said:
Hello - thank you for your reply. You were right, it was only set to 60. We updated it, but Fortnite is still just at 66 FPS.

My son says that it was working properly when we initially got it (last week), but then something changed. We tried re-installing everything today, but we still have this issue.

Any other ideas would be appreciated.
Click to expand...

If it was working ok when you got it, what changed? Was there a windows update or a new bit of hardware attached?
 
G

Gamers_mum

Member
Hi - I think there was a windows update possibly. We haven't changed any of the hardware...

That was why we tried re-installing everything, including windows but it still seems to be the same after the update.

We turned BullGuard off, but that was after we had already seen the dip in performance.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Gamers_mum said:
That was why we tried re-installing everything, including windows but it still seems to be the same after the update.
Click to expand...
How did you reinstall windows? Did you clean install or reset from within windows? How did you install drivers?

Gamers_mum said:
We turned BullGuard off, but that was after we had already seen the dip in performance.
Click to expand...
Turning it off won’t help, you’d have to fully uninstall it.
 
G

Gamers_mum

Member
Hi - my son did "Reset this PC". Do we need to reinstall some drivers?

Yes, sorry.. I mean that we uninstalled BullGuard.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
I would suggest possibly going down the route of MSI Afterburner and checking what the bottleneck is. The specs are very limited, even for Fortnight... the newer iterations require fairly heavy CPU use and I think 8GB of RAM is seriously going to struggle.
 
G

Gamers_mum

Member
Hello - thanks for all of the replies. I updated the driver for the graphics card - and after a few crashing issues which we managed to find fixes for - it seems to all be working perfectly now.
I appreciate all of the advice - thanks!
 
SpyderTracks

SpyderTracks

We love you Ukraine
Gamers_mum said:
Could you suggest an upgrade to it that would not be too expensive, to improve the performance?
Click to expand...
It’s the wrong platform to be upgradeable, it won’t support any upgrades save for RAM, but that won’t significantly affect performance. TBH, I’d take it back and get some advice on something more suitable.
 
G

Gamers_mum

Member
Or just wondering - this is available from PC world for a bit more. Would you expect this to be better?

HP OMEN 25L Gaming PC - Intel® Core™ i5, GTX 1660 Super, 2 TB HDD & 256 GB SSD
 
Scott

Scott

Behold The Ford Mondeo
Moderator
With a £600 budget you're going to struggle to get anything decent no matter what you do unfortunately. At this sort of budget you are basically purchasing a disposable system. There won't be any path or room to upgrade. This means that you end up buying an entire system for each "upgrade". The good thing about this is that you can be fairly consistent with your budget and spending and continually get a low tier system for similar outlay.

With a system for starting off but considering the future upgrade ability as well, you would be looking at around £800.

Recommended upgrades even to the below (which is the absolute lowest I would recommend) would be upgrading to 2x8GB 3200Mhz RAM and the 1650 Super.

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
8GB Corsair VENGEANCE DDR4 2400MHz (1 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation
NONE
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Price: £806.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/2y59NzpPmy/
 
G

Gamers_mum

Member
Scott said:
With a £600 budget you're going to struggle to get anything decent no matter what you do unfortunately. At this sort of budget you are basically purchasing a disposable system. There won't be any path or room to upgrade. This means that you end up buying an entire system for each "upgrade". The good thing about this is that you can be fairly consistent with your budget and spending and continually get a low tier system for similar outlay.

With a system for starting off but considering the future upgrade ability as well, you would be looking at around £800.

Recommended upgrades even to the below (which is the absolute lowest I would recommend) would be upgrading to 2x8GB 3200Mhz RAM and the 1650 Super.

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
8GB Corsair VENGEANCE DDR4 2400MHz (1 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation
NONE
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Price: £806.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am4-gen3-pc/2y59NzpPmy/
Click to expand...
I see this is available from Currys - given that they might allow me to exchange, but not refund. Is this the same machine basically?


Technical specifications for PC SPECIALIST Tornado R5 Gaming PC - AMD Ryzen 5, GTX 1660, 1 TB HDD & 256 GB SSD
OVERVIEW
TypeGaming PC
Operating systemWindows 10 (64-bit)
PERFORMANCE
Processor- AMD Ryzen 5 3600 Processor
- Hexa-core
- 3.6 GHz / 4.2 GHz
- 36 MB cache
RAM- 8 GB DDR4 (2400 MHz)
- 64 GB maximum installable RAM
Graphics card- NVIDIA GEFORCE GTX 1660
- 6 GB
Storage- 1 TB HDD (7200 rpm)
- 256 GB SSD
CONNECTIVITY
 
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