New Laptop won't detect Headset Mic

[ShiRag]

Hello,

I have a new laptop from PC Specialist and so far it is great but I am having issues with the computer not detecting any headset mic. I have tried updating the realtek hd audio driver and it doesn't worked. I have done most troubleshooting I could find online like going into the control panel and making sure the the headset appears in the sound section but nothing. I have tried uninstalling realtek hd audio driver and reinstalling it. I have also found that Realtek HD Audio Manager is not installed on my laptop and I am wondering if it has something to do with it.

Can anyone help me out with this?

Chassis & Display	Proteus Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	1TB Samsung 860 QVO 2.5" SSD, SATA 6Gb/s (up to 550MB/sR | 520MB/sW)
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader	Integrated Micro-SD Memory Card Reader
AC Adaptor	1 x Proteus Series 230W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Proteus VII Series Integrated Lithium Ion Battery, 47WH
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options	3 x USB 3.0 PORTS + 1 x USB 3.1 Type C PORT AS STANDARD
Keyboard Language	PROTEUS SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language

 

[ShiRag]

What headset are you using?

As to the Audio Manager, it's possible. If it's available for your laptop, then it should be in the downloads section of you account on the main site (login, click on the "Tech Support" menu option, then on "Downloads")..all relevant drivers etc for your laptop should be there

I am using this 3.5mm headset: https://www.amazon.co.uk/gp/product/B07VSS231W/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

It works fine with my other laptop. I found a driver under Downloads that is called Audio_W10.zip, I will try to see if that works. I just assumed everything on that download page was already pre-installed.

 

[Bastet]

I see the headset has two jacks. Does the pc have 1 headphone/mic jack or are they separate?
It may be if there’s only 1 input you’ll require an adapter to plug two jacks into one socket.

 

[ShiRag]

I see the headset has two jacks. Does the pc have 1 headphone/mic jack or are they separate?
It may be if there’s only 1 input you’ll require an adapter to plug two jacks into one socket.

The PC is just 1 headphone/mic jack. The headset still works on my old laptop which also has only 1 headphone/mic jack. The headset does have a singular jack but did come with a splitter in case it was for a pc that had two separate jacks.

 

[ShiRag]

I am not sure if this helps but here is my driver.