New PC arrived - here are my first impressions / review after 1 day

Warbloke

Bronze Level Poster
So, after only 1 week, my new PC arrived costing just over a respectable £2400
– I thought I would do a little early review and post some pictures.

Spec
Intel® Core™i7 Six Core Processor i7-5930K (3.5GHz)
COOLERMASTER HAF-X FULL TOWER GAMING CASE
Gigabyte X99 Gaming 5P motherboard
16GB KINGSTON HYPER-X PREDATOR QUAD-DDR4 3000MHz
6GB NVIDIA GEFORCE GTX 980 Ti - DVI, HDMI, 3 DP
400GB INTEL® 750 SERIES PCIe SSD (up to 2200MB/sR | 900MB/sW)
3TB WD GREEN WD30EZRX, SATA 6 Gb/s, 64MB CACHE
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
CORSAIR 1000W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Corsair H80i GT Hydro Series High Performance CPU Cooler
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
NZXT Sentry 3 Fan Controller with upto 5 Fitted Case Fans
2x 60cm Green LED Strip - To Compliment The Colours of Your Case
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
Genuine Windows 10 Home 64 Bit - inc DVD & Licence
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)

Arrived in 1 week (paid for 5 day fast track)

First impressions out of the box
Wow, it’s huge! (That’s what she said)
Well packed
Very tidy cabling job
(perhaps a little bit too tight in 1 place as its pulling down on the X-DOCK sata connector, and I could notice its slightly bent on its little board – I slackened the cable and bent the connector back into position... I think I got away with it. Fortunately, I don’t think I will use X-DOCK anyway)

Less fans than I was expecting 
The HAF-X says it comes with 4 case fans, with space for a 5th on top.
The Fan controller said it can control up to 5 case fans, and PCS states:
“As part of the package we will install up to 5 fans inside the case. Most gaming cases come supplied with 3 or more fans by default, and these will count towards the 5 fans in total that will be supplied
You should expect any additional fans to be solid black and 120mm in size.”

I see PCS removed the rear 140mm case fan (and appear to have kept it for themselves) , and replaced it with the CPU cooler I bought; I understand this as I can’t see where else it would have fitted now that I see its size within the case.
There was no extra case fan installed in the space at the top.
On my case, I see the top fans are actually 200mm – so they only supply case fans where they are 120mm. Had I paid more attention to the fan sizes, perhaps I would have expected this.
Don’t know how many case fans are in fact 120mm without checking, so not sure how many fans are actually given away when buying these fan controllers.

I see the side case fan is not connected to the PSU, but I could see a cable hanging, so plugged it in myself. I learned this is disconnected on purpose and is due to the packing which is fair enough.

I also spotted there is no Windows 10 Certificate of Authentication stuck anywhere on the case... so I don’t know my Windows Product Key, which concerns me should I ever need to reinstall Windows, as the PCS welcome manual says I need to activate windows myself as this is not done for me...
(I learned since this is not provided in fact, and instead the product key is now ‘injected’ into the BIOS and so no Official Windows Certificate of Authentication is needed... fair enough)

First Switch On
Connected all my cables and pressed the ‘ON’ button.
It was much quieter than I expected with not much fan noise at all, and darker... where are my green LEDs?
After doing the initial Windows 10 setup options, I found Windows was already activated and I did not have to do this myself as the manual stated.

I popped the side of the case open again.
I found the 2x LED strips, followed their cables... this also was laying loose in the case not connected to any power. This was much harder to find the loose lead coming from the PSU where it should plug into... eventually I found it... we have lights!

My 3TB storage drive was not visible in windows.
I had to go into the storage manager and configure it myself to have a drive letter before Windows could see it – I kind of would have expected this to have been done by PCS so that the PC arrives and can be used without me having to know how to do this.
(Windows 10 is installing updates by itself in the background... I believe it does that now and you can’t stop it)

On the Windows desktop, I decided to open a couple of programs, I could see shortcuts for on the desktop.
Corsair LINK was first – (this I am aware allows you to control the fan speeds of the CPU cooler)
...didn’t open at all. Instead Windows 10 gave a little message from the systray area advising this program is not compatible with this Operating system, so has been stopped from running as it may potentially damage the system. I Don’t know how this made it through being ‘tested’ by PCS.
Also the ‘NVIDIA experience’ does not run... just get a spinning Icon for ages on top of a splash screen window... it never opens so you must kill the task to get rid of the window.

I found a newer version online of Corsair LINK, installed that, and now it opens.
Will need to look more into the INVIDIA experience.

I became aware; none of the 3 fans on my graphics card are actually spinning.
I don’t know if they don’t spin until the GPU is hot... or if the card is faulty – haven’t got as far as gaming yet... just installing Office, and basic settings / exploring Windows 10 etc
I will stress test the GPU, or indeed play a graphically intensive game in time, and hopefully the fans will spin and I can see its not faulty. PCS tell me it’s normal, and the fans won’t spin on the graphics card until it reaches a certain temperature, so this is comforting as I was most concerned about this.

I rebooted, and went into the CMOS/BIOS area.
I needed to set the date in there myself I found as it had not been set and was years out.
After post... it boots up really FAST no doubt due to this PCI-e SSD which is new to me.
(My previous PC had 2 SSDs in RAID 0, so I am used to fast HDD speed so glad this seems very responsive given its price)

Oh.. and a weird windows 10 thing... PC does not shut down properly when you click to shut down.
It ‘sleeps’ instead. (Despite in power options, the power button being set to ‘shut down the PC’ and not ‘sleep’.

Basically, you shut down... you LED lights are still lit, and the fans are still spinning.
You press your power button again... straight at logon screen... it’s only been sleeping.

I have found if I hold SHIFT, and press shutdown... it does actually Power off the PC and shutdown Windows as we have come to expect should happen when you shutdown a PC.

So early days, but, that’s me after day one, installed, setup and running, had to do a little more than I expected to have to do myself to get here to be honest.

I still need to tinker more and improve my learning of Windows 10 and how that works, and also research why NVIDIA experience doesn’t open, assuming my graphics card fans spin one day... all will be well.

It looks great, and I hope it will bring many years of reliability, awesome gaming and fun times!
Here are some photos I below I will try to share:


angle.jpg front.jpg side.jpg off.jpg
 
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LFFPicard

Godlike
Very nice!
I wish I could buy a new system all over again and get that.

But as a side note, mostly all 900 series Nvidia cards have silent running, the fans only kick in at about 60o I think it is.Which is very nice as my old GTX580 turned into a jet engine playing SW:Tor - Now on my 970 I can play without going deaf.
 

SlimCini

KC and the Sunshine BANNED
I want to know on a spec like that what the limiting component is on a power on startup for example. Something always has to limit a power on time, but I just look at that cpu and ssd and salivate!

How quick is it to boot on that ssd??
 

Warbloke

Bronze Level Poster
@LFFPicard – Thanks for the info on the Nvidia 900 series fans, this puts my mind at ease.

@SlimCini – From the Windows welcome screen, 2 seconds... which is very fast. But the entire boot time including BIOS from power off is not actually very fast at all to boot up at 40-50 seconds (my 3 year old laptop with a hybrid drive actually boots into Windows in half that time)

Often the BIOS boot time causes a lengthy delay as it checks hardware (sometimes even old legacy stuff) and does some other checks - this can take many seconds depending on the motherboard. After that... Windows gets to load, and then the speed of the Hard disk should cut down some time on that.

Anyways - times are as follows from a powered off state:
Press power button: 00.00
Hear the BIOS Beep: 13.50 (PCSPECIALIST logo on screen)
Windows Welcome Screen: 39.00
Windows Desktop and all systray icons loaded: 40.00

I tried a few times... it varied between 40 and 50 seconds.

I actually went into the BIOS for a look around:
I switched off the PCSpecialist Background Logo (maybe one thing less to load)
Tried switching on Fastboot, and disabled the PS2 detection (who uses PS2 these days?)
Actually made no difference... from Power Off, it was still 40 – 50 seconds
Also while in there, I noticed the Intel 750 SSD was not in fact the 1st boot device.
I set this to be the first boot device.
Windows does not boot up at all... just says to insert a proper boot device :O
I set the 1st boot device back as it was (the slow Western Digital 3TB Green Drive)
Windows booted up again.
I can see on my C drive, all the windows files are there... my C drive being the SSD
I am worried that the PCs ability to boot is dependent on my slow storage drive now.
(I did specifically say on the phone at the time of sale, when I was being convinced to go for this PCIe SSD, that I did see this in the configuration, but I didn’t choose it as I’ve never used one and didn’t know if it was bootable... I was told yes it definitely is bootable – so I went for that.

I called PCS and explained this – they wanted to connect to have a look around.... I’m not at home just now so will call back later and see what’s happening here.
I think before calling, I will remove the sata leads from the back of the 3TB storage drive, and see if the computer boots up at all.
If it does not boot... and I find somehow windows being bootable is somehow dependant on his slow storage drive – I won’t be very happy.

Fingers crossed this isn’t the case – will find out later tonight


Also, for the record, I resolved the Nvidia experience issue:
I downloaded it and reinstalled it (didn't notice if it was a newer version)
This time it didn't just stay on the screen with a splash screen and spinning icon... it actually gave an error stating it could not start the Nvidia Update Service.
(There was no 'Nvidia Update Service' in Windows Services listed I did notice)
I restarted the PC... I right clicked on the shortcut and chose to 'run as administrator' - it opened and ran
The program then advise me there is a Windows 10 driver available for my GPU, and offered to download and install it for me... I let it.
After the graphics card driver was updated, and I rebooted... I found the Nvidia Experience loads fine.

I also resolved the weird Windows 10 not powering off the PC when you choose to shutdown... but instead appears to just 'sleep'
While as I mentioned, holding SHIFT, while clicking ShutDown did in fact shutdown windows and power off the PC...
I did some research and found that if you go into the Windows 10 settings, and power options...
In there is a tickbox for 'fast start' - although it says it is not recommended to untick this - if you disable fast start - shutting down does actually shut down and power off the PC now - as I'm sure we all expect it to do
 
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Warbloke

Bronze Level Poster
well, I am relieved and it seems keeping your fingers crossed actually works! - I am indeed booting to the 400GB Intel 750 series PCIe SSD.
Having done some reading, I see the relatively slow boot times are not just a known issue for the Intel 750 series, but rather by design by Intel.
Apparently Intel made a sacrifice of slower boot times for the sake of the health of the drive and the protection of its booting data. They will be trying to make drivers that improve the boot time, but not if it means the health and reliability of the drive suffers.... fine by me!
I can totally live with 40 - 50 seconds boot time.. as once booted the drives are then fast.

Having also read about NVM express booting, I now see also why when I changed the first boot device to be the Intel Drive it did not boot.
Apparently these things need the UEFI controller 'before' the drive so that it can boot up.

Fortunately I didn't need to call and waste PCSs time.

I think I am running now with no issues / concerns - its a good place to be :)
 

SlimCini

KC and the Sunshine BANNED
Hmm... 50/50 on that one. That kind of defeats one of the main purposes of having an ssd doesn't it?
 

Warbloke

Bronze Level Poster
Certainly I agree booting faster is an advantage SSDs can bring. It is a shame given the cost of this particular one it doesn't happen to have that advantage. It does I guess have the advantage over other SSDs in that once it is booted, it performs 4 times faster on read, and 2 times faster on write.

Whether boot time is a main advantage is really down to what's important to the individual concerned.
Indeed if you bought this and a fast boot time was really important to you, then indeed you would be disappointed given its cost.

Personally, if i'm brutally honest with myself... that's not important to me. I can wait 40-50 'seconds' for my PC to boot up and it doesn't bother me in the slightest. What's more important to me is its performance during the 'hours' I might use it for after its booted up.

Intel have stated they will be endeavouring to make newer firmware for it to improve its boot time - who knows, if they succeed in time, then perhaps 20-25 seconds can be saved somewhere and it might be on par or perhaps even faster than other SSDs.

Had I known it would take 40-50 seconds to boot up... would I still have chosen to buy it vs a normal sata SSD?
I absolutely would have. We are really only talking about the seconds of difference between this and other SSDs.... so is perhaps 20 seconds more to wait really that bad? to me... no, but to another maybe yes :)

Maybe if I was rebooting the PC every half an hour or something, these seconds would bother me.... but I tend to switch it on once, use it for ages, then switch it off.
 

Warbloke

Bronze Level Poster
Absolute Disaster has happened... really not happy 

Last night. I installed the correct Creative Sound Card Driver for my Motherboard, as I found although I did have sound, PCS shipped the PC with an incorrect ‘Realtek driver’ instead.
I thought finally...after 1 week, I have finally got the PC setup with working and correct drivers, and working versions of software for Windows 10.
(Where I should have been on day 1 out of the box I feel.. had PCS done their job properly!)

Anyways... it seems all my work this week was for nothing, and it will all be undone and I will have to start again from a clean Windows Install...(assuming we get that far and I don't return the PC)
I still felt bothered about this booting issue, boot time, and boot device order... I decided since its the weekend and I have time, I will test once and for all if someone at PCS has been really stupid and not cleanly installed Windows to my SSD and somehow installed the booting part onto my slow 3TB storage drive.
(Windows IS installed on the C drive(SSD)... but can it actually boot up without the SATA 3TB storage drive?... lets see...)

I popped open the side, and removed the SATA power lead from the 3TB storage drive.
PC didn't boot – just got hung up on a BIOS screen waiting on media to boot from PXE – after a minute it finally said to insert a proper boot device.
I connected the Power back to the SATA storage disk... Still not booting.

I called PCS – we resolved the PXE issue by disabling in the BIOS the LAN boot support for IPV4 and IVP6... but PC still wont boot unless you choose the SATA storage drive.

After a few booting checks, PCS advise they have indeed made a mistake and installed the booting part of windows onto the slow 3TB SATA storage disk, and the Windows files onto the SSD – it can be fixed... if I reinstall Windows!
Fantastic.. everything I have done in my first week will be undone...

I told them on the phone I am really not happy having to do this on a brand new PC costing over £2400. I just cant believe whoever set this up could have been so stupid. Mistakes happen in life.. but there does seem to have been quite a few mistakes or things missed here already... this one is pretty serious.

As I have no confidence right now in PCSs ability to setup the PC correctly. I agreed to try... at least I would know everything going in from a clean start will be correct this time.

They had me put in the Windows 10 DVD it shipped with and we tried to boot to the DVD drive.
...doesn't boot – they advise it must be a faulty DVD they sent me.

I checked the DVD in my 3 year old laptop.. still doesn't boot, so it does indeed seem to be a faulty Windows DVD I have been sent.

I can also boot to my Backup software's boot DVD disk, so I know the dvd rom drive is capable of booting if correct bootable media is in there.

They offered to ship me a USB disk with Windows 10 on it, so that I might boot to that instead and then clean reinstall Windows. They would ship this on Monday I am told so should get this on Tuesday.

I told them I am starting to have zero confidence in this PC or PCSs ability to build and ship it in a good working order..
I am thinking I want to return it for a complete refund as I am still within my 14 day cooling off period. I am seriously very unhappy after spending all this money to have been sold something that is not fit for purpose.

I gave them 2 options on the phone, and explained these are my terms:
I will give them one chance and one chance only to rectify this, the time I wait for this new WINDOWS 10 usb disk WILL NOT count as part of my 14 day cooling off period, if there is further issues with this PC following the reinstall.. I will return it for a full refund with a vote of no confidence. I wanted them to confirm this back to me in an email.
These are my terms, and that if these are not reasonable to them.. then I am prepared to return the PC right now!

They chose to accept my terms and emailed me back telling me they will ship the Windows 10 media and that the time I wait for it to come will not count as part of my 14 day cooling off period.


So it does seem my first experience of buying from PCS has been a bad one and I am very unhappy right now.
I understand mistakes happen, and people should be given chances in life to rectify mistakes.

I will judge them I guess next on their ability to rectify issues and undo their mistakes and see if I can have any confidence in them restored.

Seriously though... one more thing... just ONE more thing I find wrong with this PC and its going back.
 

SteveT

Silver Level Poster
Feel for you, not a nice experience and very frustrating. My own experience (so far) and that of two friends I have that have bought from PCS is largely very positive. I got a £1500ish Vortex gaming laptop from them a couple of years ago and it always behaved perfectly until the moment I spilt an entire glass of red wine on it. Thank goodness for insurance... I got a Lafite laptop for my daughter a few months ago which has behaved immaculately (it really is very good), the only fault was a slight dent in the screen surround which we could live with. My son has a gaming rig from them, a friend bought a high end rig a few years ago he uses for web development stuff. All perfect. Never a problem. I currently have an Azure in pre-production, and Skylake is new, Windows 10 is new, the motherboard is new...

PCS appear to have been very sloppy with your build... If it weren't for my previous positive impression i would be worried. As it is I am just a tad concerned. And the fact that your problems may be the exception rather than the rule is no comfort, of course.

So my fingers are crossed for you, and for me... :)
 
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n1ghtwish

Bronze Level Poster
Assuming the DVD you have actually works for Windows 10 (I know you said Faulty DVD, but have you tried opening it in Windows to check if you can see the content, not just if you can boot into it or not?) - then you can create a bootable USB stick yourself if you have a spare 8GB + one.

Instructions are reasonably simple: http://www.qoncious.com/questions/how-create-bootable-usb-windows-10. You just use the application to do it, point to your USB drive and the installation media, it will take care of the rest.

You can also try this: https://www.microsoft.com/en-gb/software-download/windows10

During install I would "format" the bigger disk partition, power down, completely detach the bigger disk. Boot to USB again, format the SSD, install windows. This should then have everything working from the SSD. After Windows is up and running, re-attach the power for the bigger disk, format in disk manager, it should now just operate as a normal data drive.
 

Warbloke

Bronze Level Poster
@n1ghtwish
Thank you for your advice (and your screenname – which reminded me of an awesome song called ‘Nymphomaniac Fantasia’ by Nightwish).
I will follow the second part of your advice only, once the correct install media arrives in conjunction with PCS on the phone - as I fully intend to disconnect completely the storage HDD during Windows install so that I know it forms no dependence for the OS drive.

I am not going to follow the first part to make my own media however (although I know what you explained is accurate).
The DVD they shipped does have Windows files on it I can see. PCS on the phone stated that the disk must be faulty due to the fact it is not bootable and it should be.
I tend to agree with them. I have owned many computers bought from different suppliers over the years and I have never once had a windows retail DVD, or indeed the pressed Windows OS DVD from the supplier themselves not be actually ‘bootable’.

Clearly since data is missing from the disk, the data on this DVD is not a valid ‘Windows Disk’ or a valid ‘Suppliers Windows OS Disk’ either, so I would have no interest in using this in any way to reinstall the OS now as I cannot trust the content on it not to have anything else ‘missing’ that should be on the disk.

Regardless – part of the cost of buying this PC was £79 for:
“Genuine Windows 10 Home 64 bit – inc DVD & Licence”
I expect them to supply what I paid for as this forms part of the sale.
I dont expect to pay this money for the licence and then have to ‘make my own media’ using third party software.

@everyone else
I would actually urge anyone who bought a PC from PCS, even if you have not been so unfortunate that you have needed to reinstall Windows, to try to boot from the Windows DVD they supplied.
One day... you might need it!
If you cannot boot... demand they supply what you paid for!
 

n1ghtwish

Bronze Level Poster
No problem, just make sure you format the bigger disk before you detach it. You can do it from the windows setup.

For the windows disk itself, I only ever "boot from USB" these days, even when I have a DVD drive. It's quicker to install too!. The most important part about windows is having a valid key, I can always source a digital image, but the key is king. I get what you're saying though.

Good luck sir! :)
 

stehal587

Member
great review :clap: had drama and suspense but major sorry for your troubles dude that sucks.
i'm hoping to get my pc soon its in Quality Control at the min :sweatdrop: I think if anything was wrong with it I would have a panic attack cuz I'm clueless about stuff other than the On / Off button:stupid:. so just one question, how helpful and quickly where PCs able to deal with your queries? id be lost if I have to touch anything on the inside of my computer that's Narnia land to me :)
 
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Warbloke

Bronze Level Poster
stehal587 - sure.. here is what happened since:

So today, I am up and running again. I received the USB key yesterday from PCS (which should have a bootable Windows 10 on it as the PCS's supplied Windows DVD was not bootable)
Having already made some preparations the night before (downloading relevant Drivers and storing them on my own USB drive, and also formatting and unplugging my 3TB storage HDD)

Here is my experience of PCS support staff:

As instructed, I gave PCS a call... gave a quick recap that I received the Win 10 USB thumb drive, that it turned out when they shipped my new PC, they installed the booting part of Windows on the slow HDD, and the Windows system partition on the fast SSD... unfortunately meaning if I ever lost the HDD... Windows on the SSD would not therefore be able to boot, and how I found this unacceptable. We are here now to reinstall Windows to the correct drive (SSD only), and to help I told them I had already unplugged the storage HDD to avoid this going wrong again somehow during Windows Install.

The PCS support guy told me to put in the USB drive, switch on the PC, and repeatedly press F8.
I advised that windows is now loading windows setup from the USB drive, and I can see the USB flashing.
Ah, he said, can you power off the PC again? I'm like 'What? while its still accessing the USB? - yes it will be ok he tells me.... oooook.. well I guess its reading and not writing but... here goes.
I had to hold in the power button for a few seconds to power it off.

This time he had me switch it on, and press F2 to go into the setup.
I advised I am now in Setup and can see the UEFI menu (formerly known as BIOS :) ). At his request, I read out the tabbed options I could see... he put me on hold for 2 mins while he went off to find a manual for my motherboard.
He still seemed hesitant and confused as to where I should go within the settings when he returned so I asked him, what are you looking for or trying to achieve? perhaps I can help?
He just wanted to know if the Intel SSD was being detected... I advised that it was.

I was told to again power off/ on and continue to press F8 - which I did - again it booted to the USB and began to load windows setup.
I had to ask at this point.. why are you pressing F8 here anyways? You know safe mode wont work at this stage of Windows setup... right ??

After a long hesitation... he said he meant F12.

Ahh, I said, you wanted the menu where we could choose the boot device to appear... that makes more sense... he said yes.

By now, windows setup as appeared, and is asking me to choose a language to install - I advised there is a problem here in that the only selectable language is English (US).
I advised I live in the UK, and not in America... I want to install my operating system in English (UK).
He told me all the Windows disks are like this... I said EXCUSE ME! but you are 100% incorrect! I guarantee you if you obtain a proper windows disk, the language is a choice either for the disk you choose to obtain, or if multi language disk, something you can choose during setup.

He put me on hold while he went to check with someone.
He came back saying, it will be ok, just choose the UK keyboard option, and the UK regional settings for currency etc, that the actual language of the OS could be changed later after windows is fully installed, and that all the PCS install disks are the same.
I told him them I am sorry to tell you that all your install disks are wrong then - this is the UK not US.
It may as well be French - if we are expected to have to change it to English UK later.

I advised again that I paid £80 as part of this sale for a genuine windows licence and Windows 10, I don't want to install Windows from this and I should expect to receive what I paid for!
I told him that last night, I did in fact download from Microsoft's Website, a Windows 10 Home edition ISO, and burned this onto a DVD.
I am willing to install from this as I consider this to be 'Proper Media' and not whatever someone at PCS has created, since their attention to detail is so poor as to not even choose the correct language for the country in which we live...

He agreed to try, so we booted up with the DVD in, Pressing F12.
At the boot menu, the DVD appeared twice, we chose the UEFI one, booted into Windows setup.
Chose 'English UK' and chose to do a custom install.
We deleted the visible partitions on the SSD, then clicked NEXT to allow Windows to install.

Once this process begun, I was told just to let the Windows install finish, then its just a case of installing all the drivers you need for your system. If I have any issues with that to call them back - so we parted ways.

fortunately, I downloaded all my required drivers the night before, so they were all handy on my own USB. (Which is also handy as PCS don't ship a disk with your drivers, only a (Non bootable Windows DVD (in my case), which it would seem is English US only (in everyone's case), and the motherboards CD.
Once this was done and there was no more conflicts in device manager, I reconnected 3TB the storage drive, booted Windows, let windows detect it etc... then used the storage manager to initialise the disk, format it and give it a drive letter.


I will make a backup image tonight now should I ever need to restore to this point, and then I will throw on some other software and stuff I use.

So, at least again now on 26/08/15, I am where I should have been out of the box when the PC arrived over a week ago on the 17/08/15.
I still do not have a proper Windows disk despite paying £80 for this and the Windows licence.

Hopefully things will be ok now.

So sum up PCs at this stage in short:

Build quality - Good, but not great given a sata connector was bent on the Xdock board due to cable ties being tied to tight and pulling on a cable.

Testing phase (which includes OS and driver install) - Really not good at all, Some installed software did not run at all but just crashed, or the version was not compatible with the OS meaning they could never have opened it even once or they would have seen the version they just installed was too old for Windows 10.
Many drivers were not up to date, or in some cases an entirely incorrect driver was installed instead, The Storage drive configuration was not complete so was not even visible in Windows, and finally the OS was installed using the wrong country for which I live (as apparently all their install media is fixed to be US only), and they installed the OS across 2 different drives which is the worst mistake of all - meaning I must to a complete reinstall.

Quality Control - Really not good at all given the things I mentioned in the test phase being incorrect - clearly whoever checked this system after the tester also failed to do their job properly or didn't check anything at all.

Delivery - very good, I paid for the 5 day fast track service, and it arrived in 1 week so no complaint there.

Support - Not overly amazing, they seem hesitant and unsure and have to keep going away to check on things, its fair enough not to expect them to know every motherboard inside out without checking manuals, but basic things like which Function Key to press during boot for a desired action is not very impressive.
I have no doubt they would be able to talk someone through with no clue and got them running again, but unfortunately, if the person with no clue didn't notice some things.. the install still would not have been right as installed in US language.... and you might think 'colour' is spelled 'color', a 'boot' is called a 'trunk'... and don't even get me started on 'fanny packs'... I cant even say that with a straight face!


Just to add, now that Windows is installed and booting on the Intel 750 PCIe SSD only, it has speeded up the boot from cold a little bit... but not much.
It now boots in 34 - 38 seconds consistantly... which is still slow for an SSD, but this does not worry me as Intel will likely speed this up with newer firmware in time I suspect.

Id like to say another thankyou here to the forum users for their advice so far and especially to 'SlimCini' for querying boot times on this SSD, whichout which I might never have investigated deeper and perhaps may not have noticed the mess PCS made of the Windows install until one day my HDD failed, and windows did not boot!
 
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n1ghtwish

Bronze Level Poster
I had an older PC that would boot slowly too, with a few HDD's attached. My problem appeared to be the disk initialization stage of the BIOS rather than slow booting into Windows directly. I don't think I ever fixed it I just eventually moved most of my storage off to a NAS and only kept an SSD locally, a new motherboard etc later and boot times were quick again.

You can check if having the bigger 3TB attached slows down boot times by detaching the cable and booting up, see if it goes any faster.

I have personally not seen an O/S with different versions for US/UK, normally you set the language to English (US) and then have to set the regional settings to UK and Keyboard to UK, so that sounds familiar to me anyway :)
 

Warbloke

Bronze Level Poster
if you go to Microsoft's Website, and download the Windows 10 Home ISO - you will find this has English (UK).

edit: and there was no noticeable difference in boot time, as I had rebooted sever times before it was reconnected.
Indeed the BIOS (I really must start calling it UEFI now on these newer motherboards) does form most of the boot time as it does its checks, I believe DDR4 RAM takes longer too to check.

Its also well documented this Intel 750 PCIe SSD being slow to boot... INTEL is quite aware and is working to improve this I have read.
 
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n1ghtwish

Bronze Level Poster
Ohh nice, I had an Intel SSD before and it was solid, you won't go too far wrong with Intel stuff I think! Hopefully they sort out your booting time issue eventually :)

Sounds like it's working better now at least?
 
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