New PC delivered TODAY FAULTY

[tyreese]

PC not showing overclocked

got my new rig today, and i checked my cpu, and it shows to be running at stock lvl 3.5 when it should be at 4.4, in this common? i saw someone else had the same issue, but in past i havent had to tax my cpu to work in overclock mode, it should still say overclock shouldnt it?

 

[keynes]

got my new rig today, and i checked my cpu, and it shows to be running at stock lvl 3.5 when it should be at 4.4, in this common? i saw someone else had the same issue, but in past i havent had to tax my cpu to work in overclock mode, it should still say overclock shouldnt it?

You need to run something that will push the cpu to check the overclock, it only increases the clock speed when it is pushed like prime95.

 

[tyreese]

surely thats what the stress test PCS do should resolve that? my past pcs all came as overclockeda it showed on "system" information, this doesnt

 

[Rakk]

surely thats what the stress test PCS do should resolve that? my past pcs all came as overclockeda it showed on "system" information, this doesnt

Yes, they test it, but it will only go over the stock clock speed when it needs to as keynes said, you need to run something that will tax it to get it to run faster than stock speed, and presumably the system info will only show the stock speed.

 

[keynes]

surely thats what the stress test PCS do should resolve that? my past pcs all came as overclockeda it showed on "system" information, this doesnt

Resolve it? The clock speed is not going be showed on system information, mine indicates 3.5Ghz but it is overclocked to 4.6Ghz.

 

[tyreese]

fixed that, drives werent initalized

 

[tyreese]

so much for stress testing, either my psu or gfx is faulty, within 1 hour, the pc has turned itself off 6 times, there is not additonal heat to make anything hotter,

 

[steaky360]

Did it turn itself off, or did it bluescreen? What were you doing at the time?

Have you updated all of your drivers etc? Sorry for the barrage of questions, but often its something simple that can be fixed easily

 

[tyreese]

no blue screen, it just turned off, the first time it did it was when i was downloading my stuff, second time it did it it was while i was playing a game, then everytime its done it its been while in game, drivers are all updated

 

[tom_gr7]

hi, sorry to hear of your problems,

but can you post up your spec, and as much details as possible.

 

[tyreese]

COOLERMASTER CM STORM TROOPER - GAMING ENTHUSIAST CASE
Overclocked CPU Overclocked Intel® Core™i7-4770k Quad Core (3.50GHz @ max 4.40GHz)
OC Settings Show/Hide
Motherboard ASUS® Z87-K: ATX, USB2.0, USB3.0, SATA6GB/S, XFIRE
Memory (RAM) 16GB KINGSTON HYPERX BEAST DUAL-DDR3 2400MHz X.M.P (2 x 8GB KIT)
Graphics Card 3GB NVIDIA GEFORCE GTX 780 - 2 DVI, HDMI, DP - 3D Vision Ready
2nd Graphics Card NONE
3rd Graphics Card NONE
Memory - 1st Hard Disk 240GB INTEL® 335 SERIES SSD, SATA 6 Gb/s (upto 500MB/sR | 450MB/sW)
2nd Hard Disk 4TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
3rd Hard Disk 4TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
4th Hard Disk 4TB 3.5" SATA-III 6GB/s HDD 7200RPM 64MB CACHE
RAID NONE
SSD CACHE DRIVE NONE
1st DVD/BLU-RAY Drive 15x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply CORSAIR 850W PRO SERIES™ HX850-80 PLUS® GOLD MODULAR
Processor Cooling Corsair H100i Hydro Series High Performance CPU Cooler
Extra Case Fans 2 x 12CM Black Case Fan (configured to extract from rear/roof)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Fan Controller NONE
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Facilities 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
Wireless Router NONE
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Modem NONE, I WILL BE USING BROADBAND
Firewire NONE
TV Card NONE
Power Cable 1 x 2 Metre UK Power Cable (Kettle Lead)
Operating System NO OPERATING SYSTEM REQUIRED
DVD Recovery Media NO DVD RECOVERY MEDIA REQUIRED
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Monitor NONE
2nd Monitor NONE
3rd Monitor NONE
4th Monitor NONE
DVI-D & HDMI Monitor Cables NONE
Eyefinity / GeForce 3D Vision NONE
Keyboard & Mouse NONE
Mouse NONE
Gaming Mouse Pad NONE
Speakers LOGITECH Z506 5.1 SURROUND SOUND SPEAKERS - 75W RMS
Webcam NONE
Headsets NONE
Surge Protection NONE
Cable Tidy NONE
Printer NONE
External Hard Drive NONE

 

[keynes]

so much for stress testing, either my psu or gfx is faulty, within 1 hour, the pc has turned itself off 6 times, there is not additonal heat to make anything hotter,

That doesn't mean a stress test did not take place, probably something happen in transit or just an issue with the overclocked cpu. Have you try disabling the overclocked?

 

[tyreese]

That doesn't mean a stress test did not take place, probably something happen in transit or just an issue with the overclocked cpu. Have you try disabling the overclocked?

no idea how

 

[tyreese]

i belive its the power supply, i checked in event, got event id 41 The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

[Boozad]

Call PCS and they will fix it for you.

 

[steaky360]

Got to consider that would happen if it did just crash. It 'might' be the power supply but its not certain yet. You'd need to do a few tests first, but as Boozad has said, if you call PCS tomorrow morning (before midday) they should be able to talk you through some proper diagnostics

 

[tyreese]

gonna ave to wait till all the way next friday, my only day off work is sunday n friday which means i cant contact them for them to talk me through anything, so new rig, 1 week, useless..

 

[keynes]

gonna ave to wait till all the way next friday, my only day off work is sunday n friday which means i cant contact them for them to talk me through anything, so new rig, 1 week, useless..

You could go to BIOS and try to disable the OC to see what's going on, you could also try a clean installation of windows.

 

[tyreese]

tried the OC, didnt work, windows was a fresh install when i first booted up, it only seems to be doing it if im on a game, if im not taxing the gfx it seems to be fine

 

[steaky360]

tried the OC, didnt work, windows was a fresh install when i first booted up, it only seems to be doing it if im on a game, if im not taxing the gfx it seems to be fine

You tried to run a benchmark of some kind (3D mark etc.)? Might narrow down whether its a driver/game issue or a hardware issue?