New PC, HDMI not displaying on TV

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Matthewfoel

Member
Just received my new PC today and I've gone through numerous issues beginning with the monitor resolution being stuck at 640x480 and then after removing the HDMI we struggled to get the display at all but now the PC is refusing to even boot with an Orange DRAM Light showing.

If anyone can help it would be great
 
M

Matthewfoel

Member
Case
LIAN LI LANCOOL II GAMING CASE
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
6GB AMD RADEON™ RX 5600 XT - HDMI, DP, DX® 12
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 11 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
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Matthewfoel

Member
Well.. as im writing this we just clicked the reset button on the case and now that light has turned White and the computer appears to have booted up so the problem appears to be back at the display not showing up. With HDMI connected to the GPU and then straight to a TV.
 
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Matthewfoel

Member
Yeah we ensured all cables were in correctly, but now after a shut down and restart the PC is back to showing the orange light on the DRAM part, so I think there's a weird issue at hand where we keep cycling through these different issues. Might be best to contact PCS themselves?
 
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Matthewfoel

Member
Will try that for sure after Windows Update, there's a few things installing but can't imagine anything major enough to help this. Will update
 
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Matthewfoel

Member
So after the Windows Update nothing has really changed unfortunately. So current status is PC boots up but stays on White VGA light and we hear 1 long beep followed by 3 short beeps. And display is locked at 640x480. Have messaged PCSpecialist Tech Support but I don't expect a response any time soon. I worry to try and take a RAM stick out because of the potential for the DRAM issues to return which it seems to be a worse spot than currently. I'm not sure
 
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Grumpywurzel

Bright Spark
1 long beep, followed by 3 short ones is a GPU error, switch off your PC, earth yourself to the chassis and pull out the GPU, then pop it back in and make sure the cables are secure.
 
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Matthewfoel

Member
Yeah i think so too, have dropped them a message through My Account, not sure how long they'll take but oh well. Thanks all anyway
 
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Grumpywurzel

Bright Spark
If you knew of someone with a graphics card, I guess you could always whip it in to make sure it's the card at fault, that way PCS would send a replacement out, which is quicker than returning the PC into the repair loop
 
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