Would that be covered by the warranty? I'm not sure who to contact about it. (Or what to say to them). they couldn't fit the initial 5 fans so told me 4 would be okay: Change to [4 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit] from [5 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit]
New PC keeps freezing and needing reset
- Thread starter FraSha
- Start date
SpyderTracks
We love you Ukraine
You need to find out why it's clocking so high. My just be overclocked on the board, you haven't said if you've checked it?
Can you post your full specs from the order page?
Thanks, here it is (I didn't configure an overclocked PC via that button on the web page) :
Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900KF (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® ROG MAXIMUS Z790 DARK HERO (LGA1700, DDR5, PCIe 5.0, Wi-Fi 7)
Memory (RAM)
64GB Corsair VENGEANCE DDR5 6000MHz (2 x 32GB) KIT
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
Graphics Card Support Bracket
NONE (BRACKET INCLUDED AS STANDARD ON 4070 Ti / RX 7700 XT AND ABOVE)
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
2nd M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H115i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans
5 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
Wireless Network Card
NONE OR ONBOARD Wi-Fi (MOTHERBOARD DEPENDENT)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Insurance
Simplesurance Purchase Protection inc. Accidental Damage & Theft
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
They have asked me (PC Specialist tech support) regarding the thermal throttling to do the following, I will when I get time as there are tens of screens to capture:
1. Download and install HWINFO64: https://www.hwinfo.com/download/
2. Run HWINFO64 with 'sensors only' ticked.
3. In the bottom left of HWINFO64 click the expansion arrows to spread the sensor data across your entire screen.
4. Run Aida64 for 20 - 30 minutes.
5. Bring HWINFO forward and take a screenshot of all the results.
6. Send the results to me in response to this email.
OCCT - https://www.ocbase.com/download/edition:Personal - Can you please run all the stability tests for about 10 or 15 minutes each and then get screenshots of the results
1. Download and install HWINFO64: https://www.hwinfo.com/download/
2. Run HWINFO64 with 'sensors only' ticked.
3. In the bottom left of HWINFO64 click the expansion arrows to spread the sensor data across your entire screen.
4. Run Aida64 for 20 - 30 minutes.
5. Bring HWINFO forward and take a screenshot of all the results.
6. Send the results to me in response to this email.
OCCT - https://www.ocbase.com/download/edition:Personal - Can you please run all the stability tests for about 10 or 15 minutes each and then get screenshots of the results
SpyderTracks
We love you Ukraine
So you've checked the motherboard overclock? Was it applied? You haven't said if that was off?
The cooler isn't suitable for the processor, plus I think your motherboard is set on overvoltages.
Those two combined will inevitably cause overheating.
The cooler isn't suitable for the processor, plus I think your motherboard is set on overvoltages.
Those two combined will inevitably cause overheating.
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I don't how to check Motherboard Overclock. I'm not very technically minded, can you explain how to do it simply?
What are overvoltages?
I'm not sure why PC Specialist would've wrongly set up/designed something like the cooler for the processor, with all the testing they did before sending it out
If they have sold me an unsuitable configuration which they designed, would the warranty cover them fixing it? It seems like misselling as a complete working configuration? I feel a bit like I've been conned out of £4000!They did change from 5 fans to 4, as well, which they said was sufficient (when they started the build, the 5 wouldn't fit):
Extra Case Fans
Change to [4 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit] from [5 x Corsair AF120 RGB ELITE PWM Fan + Controller Kit]
I don't know how to safely do this. Can you please advise me?
I've uploaded the first 70-odd OCCT Stability Test screenshots, as requested by PC Specialist Tech Support, for CPU, Linpack, and Memory. Probably a similar number required for 3d adaptive, 3d standard and VRAM still to do.
drive.google.com
OCCT screenshots – Google Drive
drive.google.com
TonyCarter
VALUED CONTRIBUTOR
You'll need to make the folder/file public so that people can see it.I've uploaded the first 70-odd OCCT Stability Test screenshots, as requested by PC Specialist Tech Support, for CPU, Linpack, and Memory. Probably a similar number required for 3d adaptive, 3d standard and VRAM still to do.
OCCT screenshots – Google Drive
BTW - and I'm not trying to pick on you - but was this a build created by a PCS sales person, or did you just select the level components yourself on the configurator?
You've picked a motherboard that's intended for enthusiast/overclock builds...but that also means the user needs to be an enthusiast/overclocker to understand how to use/utilise it...and how to set custom fan-curves to deal with heat/noise.
Personally, I'd have it picked up and get a new build configured to meet your specific needs...using the forum help you with the choices. It will probably save you a chunk of money on the build, as well as your electricity bill from running it.
SpyderTracks
We love you Ukraine
Did PCS design it for you then?I'm not sure why PC Specialist would've wrongly set up/designed something like the cooler for the processor, with all the testing they did before sending it out
If you designed it on the configurator, then it's your responsibility.
But this overclock is set by the manufacturer, not PCS.
Either way though, I would return it under 14 day return period and get some advice on something suitable, that build is not well configured.
Watch this video:
Intel 13th and 14th Gen confirmed defective
So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
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SpyderTracks
We love you Ukraine
I think this is for PCS rather than us? We don't need it, it's immediately obvious what's wrong.I've uploaded the first 70-odd OCCT Stability Test screenshots, as requested by PC Specialist Tech Support, for CPU, Linpack, and Memory. Probably a similar number required for 3d adaptive, 3d standard and VRAM still to do.
OCCT screenshots – Google Drive
PC Specialist designed it, I just said I wanted it to be able to run Elite Dangerous...
PC Specialist put together the configuration, I wouldn't know how to. It has been more than 14 days since the delivery, just about.Did PCS design it for you then?
If you designed it on the configurator, then it's your responsibility.
But this overclock is set by the manufacturer, not PCS.
Either way though, I would return it under 14 day return period and get some advice on something suitable, that build is not well configured.
Watch this video:
Intel 13th and 14th Gen confirmed defective
So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...www.pcspecialist.co.uk
So far they've said "Also thank you for bringing this to my attention can we please run some tests to check the temperatures of this machine and the clock speeds on the CPU?"
I sent them and asked about the issues brought up in this forum thread and they just says "The forum is for public use and this is for people's opinions can you please do the following:" and repeated the demand for screenshots which I already sent (twice now).
Are they normally this unhelpful?
I repeat that they designed the configuration entirely. I wouldn't know how to.
Hopefully this setting makes it readable to people with the link (I've sent it to PC Specialist. As there are 151 OCCT screenshots they asked for (reasonable?), it went slightly over 25MB so even a zipped folder gets turned into a Googledrive link when I try to send the folder to them):
Thanks, I had a look at the video. It's jsut over 12 minutes point with the BIOS check, I went in and looked and mine is already set to the "Disabled - Enforce All Limits" on ASUS Multicore Enhancement as he advises.Did PCS design it for you then?
If you designed it on the configurator, then it's your responsibility.
But this overclock is set by the manufacturer, not PCS.
Either way though, I would return it under 14 day return period and get some advice on something suitable, that build is not well configured.
Watch this video:
Intel 13th and 14th Gen confirmed defective
So there's been a lot of upset gathering steam on the inter webs with intermittent games crashes on Intel 13th and 14th gen. Workarounds range from underclocking to disabling ecores. BUT, there are a lot of people finding that simply disabling hyperthreading is a proper solution. The findings...
Attachments
SpyderTracks
We love you Ukraine
They’re not being unhelpful, they’re doing the in depth testing to prove why it’s overheating.
OK good then! Thanks.
In the BIOS, with that disabled setting the amperage and wattage look like what the video-maker advises:
Attachments
I have no idea why you have been specced that build in honesty. It's not in line with what you have said here. However, we don't know how the conversation went with PCS at the time of inception so anything would be complete guesswork and now hearsay.
You should always ask enthusiasts for help when looking to purchase anything, especially when you are out of your depth in the technology. By calling PCS you will have gotten to the sales team who will have configured a system based on the budget you presented. It absolutely will cover all your needs, but it's significantly past what you actually require..... my guess is to the point of the budget mentioned.
Sales won't consider future upgradeability, value, 100s of hours worth of benchmarking comparisons etc.... that's what enthusiasts tend to do. You will typically notice a common echo across most enthusiast groups as given the same information we will tend to come to the same conclusion.
Are the selections compatible - yes
Do they meet the needs of the customer - yes
Is the build cost to the satisfaction of the customer - yes
What else would you expect to have been considered that hasn't been?
It's just the way of the world. If you want to know the ups and downs of a particular car you would never ask the person selling it on the forecourt.
You should always ask enthusiasts for help when looking to purchase anything, especially when you are out of your depth in the technology. By calling PCS you will have gotten to the sales team who will have configured a system based on the budget you presented. It absolutely will cover all your needs, but it's significantly past what you actually require..... my guess is to the point of the budget mentioned.
Sales won't consider future upgradeability, value, 100s of hours worth of benchmarking comparisons etc.... that's what enthusiasts tend to do. You will typically notice a common echo across most enthusiast groups as given the same information we will tend to come to the same conclusion.
Are the selections compatible - yes
Do they meet the needs of the customer - yes
Is the build cost to the satisfaction of the customer - yes
What else would you expect to have been considered that hasn't been?
It's just the way of the world. If you want to know the ups and downs of a particular car you would never ask the person selling it on the forecourt.