New PC not starting up.

J

JaiVen

New member
Hi,

I received my brand new configured PC today, which I had opened up this evening. I went through the plugging-in process, step by step, and was finally ready to hit the power button. Unfortunately, once it turned on, it switched off almost immediately. I could clearly see and hear the fans inside moving, alongside other RGB components inside. I also switched the power output from a power strip to the wall, which sadly made no difference.

Here are my specs:

Case
FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6Gb/s) - RGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB ASUS DUAL GEFORCE RTX 2060 - HDMI, DP, DVI
1st Storage Drive
512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Any beeps from the system at startup? Have you checked that the RAM and graphics card are well seated?
 
J

JaiVen

New member
There are no beeps when starting up and I haven’t really checked those, just in case I do something bad, as it was built by PC Specialist, and not me.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
As long as you take your time, there's little risk in checking the RAM and GPU, but if you're nervous, best to give PCS a call and let them talk you through any troubleshooting.

Do you see any small LEDs come on at the top right of the motherboard?
 
SpyderTracks

SpyderTracks

We love you Ukraine
ChrisCooney said:
Is it possible your PSU isn’t enough?

Just a cursory check of the CPU and GPU and the bare minimum is 450W - https://www.whatpsu.com/psu/cpu/AMD-Ryzen-3600/gpu/NVIDIA-GeForce-RTX-2060

I wonder if that plus the power draw from the HDD and the Cooler might just be pulling more than it can offer?
Click to expand...
I would agree with this.

Nvidia recommend a minimum of a 500W PSU for the RTX 2060, and that's factoring in a founders edition, where aftermarket GPU's will often draw more power than that.


But, just on idle, it should be well within power limits, so simply powering it on should in theory be fine, it's when you're putting stress on it like in gaming I'd expect it to force a shutdown or a BSOD.

Either way, I'd suggest returning it to PCS and getting them to look and at the same time, seeing if they'd upgrade the PSU to a minimum of a 750W TXM

JaiVen said:
I could clearly see and hear the fans inside moving, alongside other RGB components inside.
Click to expand...

Do you mean the fans and rgb came on for a moment and then it fully powered off, or that the screen turned off but the fans and lights remained on?
 
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