New PC | Ryzen 5900

M

my username

Active member
Spoke too soon, Ive checked all the connectors nothing is loose.

could it be the software?

I ran the machine with the case panel off for 30 minutes and not one disconnect, the moment i put it back on starts up again.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Sounds like a loose connection somewhere that you are disturbing when you replace the panel

can you post screenshots of what you see in icue and also behind the solid panel
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Ok check all the connections into the back of the PSU, the thick cable coming out of the left hand side of the commander core is the usb connection, double check it's plugged in properly on the motherboard
 
RichLan564

RichLan564

Bright Spark
my username said:
Spoke too soon, Ive checked all the connectors nothing is loose.

could it be the software?

I ran the machine with the case panel off for 30 minutes and not one disconnect, the moment i put it back on starts up again.
Click to expand...
have you looked in the bottom of the case near the PSU for something that looks like this ?

If its doing it when you put the case sides on the PSU cabels may be pushing against it ?

44449468-ac60-4998-8c1b-ea21dab88d04-jpeg.28824
 
M

my username

Active member
Martinr36 said:
you given them all a good push, its just that it5's possible for them to look ok,when they aren't (learnt from experience)
Click to expand...
Ive pushed in the ones I can reach, ill have to take the power supply out to get to everything. Im going to call it day for now, ill check back in during the week. Thanks to everyone for the help.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
my username said:
Ive pushed in the ones I can reach, ill have to take the power supply out to get to everything. Im going to call it day for now, ill check back in during the week. Thanks to everyone for the help.
Click to expand...
You're welcome, just want to get you fully sorted
 
M

my username

Active member
Checked all the cabels they're plugged in, I disabled iCue software on start up and ran for 30 minutes, I hear no disconnect sounds or RGB flashes. When I load up the software, the probelm begins, but today, the pump disconnected and this error popped up.

Screenshot (11).png
 
RichLan564

RichLan564

Bright Spark
my username said:
Checked all the cabels they're plugged in, I disabled iCue software on start up and ran for 30 minutes, I hear no disconnect sounds or RGB flashes. When I load up the software, the probelm begins, but today, the pump disconnected and this error popped up.

View attachment 30281
Click to expand...
Check the pump head hex screws are tight, mine were loose causing the LED's to go off but this shouldn't cause the USB disconnects, just another thing to rule out

Actually might be worth removing it and re-inserting as there is a plug to the pump base in the back of the LED part

1635852703778.png
 
AleTax

AleTax

VALUED CONTRIBUTOR
I have the same thing going on with my Elite Capellix, and as I just said in another thread, here is what it is: when turning on the PC and putting my password to access the PC, I get a "disconnected" sound and the RGB lighting goes off and back on right after. I found out it's cause of Armoury Crate. I diagnosed this doing a clean install of Windows, installing after that only iCUE and the problem disappeared. It got back when I installed Armoury Crate again. Nothing to worry about.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
ok, open the settings in Icue and turn off the plugins, you should now be able to have armoury crate installed to control motherboard lighting and anything that isn't corsair like the gpu lighting
 
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