New purchase has completely mixed up Windows 11 settings menu

[Taco-bout-it]

Case
PCS P209 ARGB MID TOWER CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-11700 (2.5GHz) 16MB Cache
Motherboard
ASUS® PRIME H510M-A: Micro-ATX, DDR4, USB 3.2, SATA 6GBs
Memory (RAM)
32GB PCS PRO DDR4 2666MHz (2 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3050 - HDMI, DP, LHR
Graphics Card Support Bracket
PCS GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (3300 MB/R, 2900 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 150 Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2x 120mm Black Case Fan
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 For Gamers: 1 User, 3 Devices - 1 Year Subscription
Browser
Firefox™
Monitor
MSI 27" Optix G273 - 1920 x 1080, 1MS, 165Hz
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
FAST TRACK 3 WORKING DAY DISPATCH
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/intel-home-office-pc-III/bffnY2cVmW/

The above is the purchased PC, I have received and set it up on my end with no major issues however when trying to use the Windows Store app I was getting some problems, when trying to troubleshoot those problem I then found these quite worrying menu issues.

When attempting to change some of the computer settings in the Windows 11 settings menu I am getting a completely messed up menu interface where menus aren't quite right and the setting within them are nothing to do with what the menu is for.

This is obviously causing worries right now and of what potential future issues might arise when working with the OS.

I have attempted factory resetting the OS but the issue is still occurring.

Thanks in advance for any advice that can be given.

 

[SpyderTracks]

You'd need to clean install, reset will just have the same issues

 

[Taco-bout-it]

You'd need to clean install, reset will just have the same issues

This is probably going to be hard to believe but in the process of clearing out a USB to prepare for a clean install, it has miraculously went to how it is meant to be. I don't know how or why but I will just be grateful it's happened. Thanks for the pointer still though.

 

[Rakk]

This is probably going to be hard to believe but in the process of clearing out a USB to prepare for a clean install, it has miraculously went to how it is meant to be. I don't know how or why but I will just be grateful it's happened. Thanks for the pointer still though.

Would probably be worth doing that clean install anyway, just in case - in case there any other funky unknown-about stuff going on

And given its new and you probably don't have 5 thousand things installed on it yet, it should be fairly simple to sort out now anyway

 

[B4zookaw]

Agree 100% with Spyder and Rakk, better to have the pain of doing a complete wipe and reinstall now, then later down the line when you have more applications installed, personalisation of settings completed etc.

 

[Martinr36]

Another vote for a clean install, and just in case you need them, instructions below

Download a new copy of Windows using the Media Creation Tool (Second option on linked page) to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch

 

[Taco-bout-it]

Thanks all for the tips! I took all the sage advice and did indeed perform a complete reinstall, currently attempting to do the final updates however it is showing this one update that is not doing anything when I click to download and install, I also downloaded the intel auto driver checker app and it shows no updates for intel necessary, any last pointers on this one? I'm stumped.

 

[B4zookaw]

If you open device manager, do you see any devices with yellow exclamation marks?

 

[Taco-bout-it]

If you open device manager, do you see any devices with yellow exclamation marks?

Yes it appears some do:

 

[B4zookaw]

You need to install the chipset driver I suspect. Go to Asus website and look up your motherboard model, then go to the Support, Downloads section to find the driver files. Don't installed Armoury Crate

 

[Taco-bout-it]

You need to install the chipset driver I suspect. Go to Asus website and look up your motherboard model, then go to the Support, Downloads section to find the driver files. Don't installed Armoury Crate

That got rid of 2, only 2 left now and still getting the same update indicator as before, getting there slowly haha, thanks though!

 

[B4zookaw]

which two are left?

 

[Taco-bout-it]

Sorry, forgot the attachment, I was looking through the asus website for other drivers that might match them:

 

[B4zookaw]

I'm going to guess the PCI device is the wireless card, assuming its not listed under Network Adapters already? Are there drivers for it listed under My Account on PCS site? PCS will upload drivers for your system there sometimes.

For unknown device, follow these steps to try and id it: https://devicehunt.com/identify-an-unknown-device

 

[Taco-bout-it]

You appear to be right the wireless card is gone however there are no drivers listed in the My Account section that I can find. I will use that other link for the other device thanks!

No luck there either lol, Intel Graphic driver installer is coming up short and the driver I suspected that matched it from the asus website (matching my motherboard) also didn't make a difference to this unknown device. Definitely an enigma.

 

[B4zookaw]

Try right clicking it and uninstall it, then restart to see if it detects it and finds a driver

 

[ubuysa]

If you ran Windows Update after the install, and ran it repeatedly until no more updates were found - and checked under 'View optional updates' for any driver updates, then drivers for these devices should have been found and installed.

Check in Windows Update under 'View optional updates'.....

 

[Taco-bout-it]

Try right clicking it and uninstall it, then restart to see if it detects it and finds a driver

Apologies I have to turn in early at night as I work very early mornings. This didn't resolve it but your tips and pointers so far certainly helped me understand further in both windows 11 and dealing with problematic drivers a lot so I definitely thank you for that!

In the end I was talking to a friend of mine at 3am before work and he mentioned signing up for the free trial of Ccleaner Pro and using its driver updater, lo and behold that seems to have solved all of the issues that I was having. Again many thanks for your tips and to the others who chipped in towards sorting this all as well.

If you ran Windows Update after the install, and ran it repeatedly until no more updates were found - and checked under 'View optional updates' for any driver updates, then drivers for these devices should have been found and installed.

Check in Windows Update under 'View optional updates'.....

I never checked optional updates however will keep this in mind for future reference if other problems arise to see if anything helps from there.

 

[Martinr36]

I never checked optional updates however will keep this in mind for future reference if other problems arise to see if anything helps from there.

You're better checking there and using any drivers it shows up than using the ones that Ccleaner installs

 

[SpyderTracks]

Apologies I have to turn in early at night as I work very early mornings. This didn't resolve it but your tips and pointers so far certainly helped me understand further in both windows 11 and dealing with problematic drivers a lot so I definitely thank you for that!

In the end I was talking to a friend of mine at 3am before work and he mentioned signing up for the free trial of Ccleaner Pro and using its driver updater, lo and behold that seems to have solved all of the issues that I was having. Again many thanks for your tips and to the others who chipped in towards sorting this all as well.


I never checked optional updates however will keep this in mind for future reference if other problems arise to see if anything helps from there.

Unfortunately ccleaner will have compromised the system, it was relevant in XP days but not since. Any driver updater though will compromise the system.

You'd best clean install as you don't know what drivers will have been over written.