New Vortex IV 17.3" laptop

tom0311

Bronze Level Poster
My new vortex IV laptop finally arrived Saturday. PCS had a mix up at their warehouse and it was marked as 'waiting for dispatch' 3 days early. So after I paid for 5 day dispatch it actually took about 8. However it was worth the wait... the spec is below with a basic review:

laptop_spec.png

Unpacking:

The big outer box had a nice big dent in the side but the inner box was fine, and so was all the kit. The laptop itself has a brushed metal effect on the top which I really like, which is repeated on the touchpad. It is unbranded on the top which I also like, kind of a 'sleeper' look. It is heavy, about 4.5kg, but feels very solid.

The power pack is HUGE but what do you expect. Windows 7 Professional boots up to login screen in about 10 seconds, and once you've logged in there's no waiting around before you can use the system. I'm SO glad I got an SSD for the OS.

The screen is matte (I hate gloss screens) and the resolution is brilliant.

Drivers:

The only driver I had to install was the hotkey driver for the backlit keyboard. PCS cocked up a bit with the driver disk they sent me, as it apparently isn't compatible with my OS :confused: so I just grabbed the driver from their website, no bother.

Devices:

The fingerprint scanner was really easy to get going. I enrolled my fingerprint without any problems and it's so much easier using it to log in. My old laptop has one but the software was rubbish and I never bothered using it in the end.

The keyboard is really nice to use, the main enter key is tiny but I am getting used to it. The backlit keyboard is actually really cool as you can split the keyboard into 3 sections and choose colours for each. I have it like that permanently. The touchpad feels good enough, but I don't use it.

The Onkyo speakers are very very good, I don't use them often as I game with a headset but they are loud with a pretty decent bass response considering it's a laptop.

Payday 2:

I can run Payday 2 on the highest settings apart from anisotropic filtering which cannot be higher than 8x or the system completely crashes (hard reboot). I am also wondering if this is caused by a Windows update, as it stopped crashing after I changed the filtering to 8x AND I downloaded a new update. Who knows, it works now and looks great so I'm not bothered.

DayZ:

DayZ runs fine on high settings in all departments, and 100% rendering resolution. I lose a few FPS in cities but that happens to everyone. I'd be interested to get a more demanding game to see how it performs, but that will have to wait.

So to briefly round it up so far (notice the cons are trivial at worst!):

PROS

1) Awesome performance (I will get FPS numbers if possible)
2) Brilliant speakers
3) Nice finish on the chassis and it looks good
4) Excellent keyboard
5) Fingerprint scanner actually works

CONS

1) Driver disc was for the wrong OS
2) It is heavy
3) Huge power pack
4) Power adaptor plugs into the back not the side
5) Dispatch problems with PCS

Well worth the money overall, I didn't want a desktop for quite a few reasons and I'm chuffed to bits with this machine.

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tom0311

Bronze Level Poster
Unfortunately the laptop has started crashing about 20 minutes into games. It's been sat in the same place since I got it so it's not been man handled at all. Doesn't feel hot, fans not blowing too hard and the CPU temps aren't high. The screen flickers and the sound dies then the whole machine needs a hard reboot.

I updated my nvidia driver last night and it still happens so I suspect the kingston RAM chips may be faulty.
 

tom0311

Bronze Level Poster
I've narrowed it down to only crashing on slightly more demanding games. Payday 2, Bioshock Infinite and DayZ all suffer from the crashing. However I can play The Walking Dead and The Stanley Parable as long as I like with no issues.

I do however get a consistent 120 FPS from Payday 2 - until it crashes :whistling: About 35-40 FPS on DayZ in cities and constant 60 on The Walking Dead. Bioshock Infinite ran on highest settings last night and was very smooth - but I can't remember the FPS figure.
 
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SpyderTracks

We love you Ukraine
Install speccy or CPUID HWMonitor and check what temps your graphics and cpu get to when running the more demanding games. Until you see the temps being reached, it's dangerous to assume it's not overheating. If it's a localised area that's running hot, then the chassis wouldn't necessarily get warm to the touch. If you have intel Rapid Storage Technology driver (IRST) installed, uninstall it completely (only useful for raid configs and tends to cause more problems than it solves).
 

tom0311

Bronze Level Poster
Thanks for the reply. I've used Hmonitor to check the CPU temps - it only runs for 10 minutes but sometimes that's long enough for a crash. I don't see them go above 40.

In fact last night after a hard reboot, it took a few presses of the power button to actually boot up the machine. Perhaps it is a heat issue as you say.

I notified tech support on Saturday, I'll try what you mentioned while they get back to me.
 

tom0311

Bronze Level Poster
Install speccy or CPUID HWMonitor and check what temps your graphics and cpu get to when running the more demanding games. Until you see the temps being reached, it's dangerous to assume it's not overheating. If it's a localised area that's running hot, then the chassis wouldn't necessarily get warm to the touch. If you have intel Rapid Storage Technology driver (IRST) installed, uninstall it completely (only useful for raid configs and tends to cause more problems than it solves).

Ok, I'm sat here playing DayZ in windowed mode watching my GFX card temps with speccy (thanks for the pointer). No crash yet, typical ;) The max temp I've seen is 82. It's sitting around 77-81 happily. Not sure if this is high... I read somewhere that newer nvidia cards can work around 110 but not sure if that includes the laptop cards.
 

tom0311

Bronze Level Poster
It crashed about 10 minutes after I posted that, and the GFX card was at 76 degrees. I'll watch CPU temps next and run a mem checker.
 

tom0311

Bronze Level Poster
Those graphics temps are pretty respectable, certainly nothing to worry about.

Windows 7 memory diagnostics also ran fine although I'm not sure how comprehensive they are. Seems like PCS haven't even opened my tech support message yet. I'll have to call them.
 

tom0311

Bronze Level Poster
Well they replied in the end, sent me some diagnostic software and the GFX card failed on the graphics test. They're gonna send me a replacement GFX card and I'll swap it out myself. The chap has been really decent.
 

SpyderTracks

We love you Ukraine
Well they replied in the end, sent me some diagnostic software and the GFX card failed on the graphics test. They're gonna send me a replacement GFX card and I'll swap it out myself. The chap has been really decent.

Shame it failed, but does happen and at least it was pretty painless to diagnose plus good support. Well done pcs.

Out of interest, what diagnostic program did they give you and could I get a copy?
 

tom0311

Bronze Level Poster
Cheers for that, wanna try it on my build but also would be helpful for others. +rep

No worries. The chap said run it for 30 mins, my card lasted 4 mins :surrender:

It's weird though - I was playing xcom for an hour last night with no problems I thought that would be reasonably demanding, but as soon as I play an FPS it dies after a few minutes.
 

tom0311

Bronze Level Poster
Well another turn of events, I called them up as my last message hasn't been opened after a day. I asked them when the replacement card would be sent out and was told it has to be an RMA. I can understand why as it is a laptop - but rather frustrating to lose another day. It will be collected on Monday. I guess it'll be probably another week after that before I actually get to use it properly. Oh well, it happens.
 

tom0311

Bronze Level Poster
Well my RMA was requested at lunch time yesterday but it hasn't been approved yet, although I was assured today that it would be. Fingers crossed it does get collected.
 

SpyderTracks

We love you Ukraine
It's possible the card is only failing when on max load or something. Furmark is pretty intensive and will max the card out.
 

tom0311

Bronze Level Poster
It's possible the card is only failing when on max load or something. Furmark is pretty intensive and will max the card out.

Just ran it three times on max load and it lasted the full 15 mins each time. Thinking I was going to be switching the card myself, I took the back off the other day (to acquaint myself) and reseated both the card and the ram chips. It's been good as gold since, even on insurgency, dayz and payday 2.
 

SpyderTracks

We love you Ukraine
Just ran it three times on max load and it lasted the full 15 mins each time. Thinking I was going to be switching the card myself, I took the back off the other day (to acquaint myself) and reseated both the card and the ram chips. It's been good as gold since, even on insurgency, dayz and payday 2.

lols.... typical... maybe the cooler just wasn't seated correctly....
 
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