The RMA still wasn't accepted either, so I just cancelled it. Happily gaming away now
Cheers for your help on this mate, repped.
New Vortex IV 17.3" laptop
- Thread starter tom0311
- Start date
The RMA still wasn't accepted either, so I just cancelled it. Happily gaming away now
Cheers for your help on this mate, repped.
SpyderTracks
We love you Ukraine
The RMA still wasn't accepted either, so I just cancelled it. Happily gaming away now
No worries, glad it's working as it should. Rep back
unk:I think I'll round this thread off now as everything seems to be running perfectly. I've lost many hours of my life to video games this weekend and the laptop has been awesome.
Arma 3 runs in ultra mode no worries, payday 2 is running smoothly on highest settings and insurgency (not very demanding) is running at about 300 FPS in game.
Now, PCS support. Individually they are nice guys but as a whole none of them seemed to know what was going on:
1) I sent a message on the online portal.
2) After 2 days of no reply I sent an email.
3) First guy now responds on the messaging portal saying I can replace the card myself.
4) I then called up after a day of no contact, and the chap on the phone said it has to be an RMA.
5) I applied for an RMA online - which was supposed to be accepted 'ASAP'.
6) I then get a reply to my original email from someone else saying they're waiting for the supplier to send them a card before they can send it to me to replace myself.
7) I fix the laptop myself.
8) I email to cancel RMA.
9) RMA is not cancelled and is still awaiting approval.
Talk about mixed messages and some sort of communication breakdown. After the late delivery and warehouse mishap, the service I've had overall has actually been pretty poor.
BUT overall it works now and I'm very happy with the machine, so I can just enjoy it now :sorcerer:
Arma 3 runs in ultra mode no worries, payday 2 is running smoothly on highest settings and insurgency (not very demanding) is running at about 300 FPS in game.
Now, PCS support. Individually they are nice guys but as a whole none of them seemed to know what was going on:
1) I sent a message on the online portal.
2) After 2 days of no reply I sent an email.
3) First guy now responds on the messaging portal saying I can replace the card myself.
4) I then called up after a day of no contact, and the chap on the phone said it has to be an RMA.
5) I applied for an RMA online - which was supposed to be accepted 'ASAP'.
6) I then get a reply to my original email from someone else saying they're waiting for the supplier to send them a card before they can send it to me to replace myself.
7) I fix the laptop myself.
8) I email to cancel RMA.
9) RMA is not cancelled and is still awaiting approval.
Talk about mixed messages and some sort of communication breakdown. After the late delivery and warehouse mishap, the service I've had overall has actually been pretty poor.
BUT overall it works now and I'm very happy with the machine, so I can just enjoy it now :sorcerer:
Well it's taken them 3 days to realise the GFX card is faulty, which I told them in the first place. They have to send the motherboard off to Clevor to replace it as it's in warranty. At least another 2 weeks to wait until it even gets back to PCS from Clevor.
Add another week for them to send it back to me = almost another month without something I've paid money for.
I really understand why they can't just send me a new one from their own stock. They made one for me, why not make another? When the return from Clevor comes back, they can use that to replace the stock. Why should I have to wait even longer than I already have, after the comedy of errors that's already taken place?
At every step of the process there has been an issue. I'm afraid I won't be buying anything from them again, despite the apparent brilliant service everyone else has received, this has put me right off. The fact the laptop is awesome isn't enough, they've been shoddy. From the manner in which the phones are answered, to their ability to marshall a support query efficiently.
I am thoroughly disappointed.
Add another week for them to send it back to me = almost another month without something I've paid money for.
I really understand why they can't just send me a new one from their own stock. They made one for me, why not make another? When the return from Clevor comes back, they can use that to replace the stock. Why should I have to wait even longer than I already have, after the comedy of errors that's already taken place?
At every step of the process there has been an issue. I'm afraid I won't be buying anything from them again, despite the apparent brilliant service everyone else has received, this has put me right off. The fact the laptop is awesome isn't enough, they've been shoddy. From the manner in which the phones are answered, to their ability to marshall a support query efficiently.
I am thoroughly disappointed.
Hello there,
Thank you for bringing this to my attention tom0311, I am sorry to hear you the issues you have had with your recent purchase. Sadly parts do fail as that's why manufacturers provide a warranty but with that in mind and the time you have had the laptop (or lack of) I will personally look into this for you to see if we can get this resolved quicker for you.
Thank you for bringing this to my attention tom0311, I am sorry to hear you the issues you have had with your recent purchase. Sadly parts do fail as that's why manufacturers provide a warranty but with that in mind and the time you have had the laptop (or lack of) I will personally look into this for you to see if we can get this resolved quicker for you.
Hello,
Thanks for taking the time to reply. I can understand that, sometimes these things happen. I'm not annoyed about the faulty equipment, although I am surprised nothing was found during testing.
To be honest the most frustrating thing for me has been the communication the first time I contacted support about the issue, PCS seemed more confused about what was supposed to happen than I was. The 2 week turn around was perhaps the icing on the cake.
If something can be done, I appreciate it. If not, I'll just wait it out.
Cheers
Tom
My apologise for the delay,
The RMA team are using a GPU from an existing chassis in stock to test the system. This had the same error with it so it appears to the the motherboard, this has since been replaced and all being well your order should be out on Monday.
The RMA team are using a GPU from an existing chassis in stock to test the system. This had the same error with it so it appears to the the motherboard, this has since been replaced and all being well your order should be out on Monday.
Wow, thank you very much. That's more like it. Thanks for your effort.
SpyderTracks
We love you Ukraine
Nice one, moosEh, that's service for you.
SpyderTracks
We love you Ukraine
It arrived today, I ran furmark on it for an hour and it held up fine
Fantastic! Well done pcs! Glad it's sorted.