No audio from internal speakers or output jack socket, only BT

[Alun101_uk]

Just bought a pre-owned PCS gaming laptop (Model NH55DD), previous owner did a clean W11 install prior purchase.
Got it home, started the lengthy process of registering and updating the many windows updates, finally came to use it and there is no audio coming out of the 3.5mm jack socket, although when I plug in the headset a small window pops-up asking to select headphone or headset, so the port must be `live`.. There is also no audio coming out of the built in speakers.
The only time I get audio is when I pair up a set of bluetooth headphones.
Any ideas?
I've followed every walk-through I can find on the subject.. all the settings in Device Manager are showing with no faults, checked all drivers are up-to-date, installed Sound Blaster Cinema 6+ as that was advised on one forum.
Error message I get when trying to run audio is "We Can't find an audio playback device." whatever that means.
I feel its a driver clash between Win11, Realtek, Soundblaster.. no idea what to do next.
PCS wont help as I'm not the original owner, so anyone else got any ideas, other than a complete reinstall of W11, which I'm not convinced will work.

PC SPEC

System Manufacturer PC Specialist LTD
System Model NH5x_7xDCx_DDx
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.60 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Edition Windows 11 Pro
Version 23H2
Installed on ‎12/‎09/‎2024
OS build 22631.4249
NVIDIA GeForce RTX 2060

 

[steaky360]

The original owner can transfer ownership of the laptop and any remaining warranty via PCS to you and you should absolutely request that they do this. It'll mean PCS will be able to help you now and in the future.

Did you see (or hear I guess) it all working before you bought it?

 

[SpyderTracks]

Just bought a pre-owned PCS gaming laptop (Model NH55DD), previous owner did a clean W11 install prior purchase.
Got it home, started the lengthy process of registering and updating the many windows updates, finally came to use it and there is no audio coming out of the 3.5mm jack socket, although when I plug in the headset a small window pops-up asking to select headphone or headset, so the port must be `live`.. There is also no audio coming out of the built in speakers.
The only time I get audio is when I pair up a set of bluetooth headphones.
Any ideas?
I've followed every walk-through I can find on the subject.. all the settings in Device Manager are showing with no faults, checked all drivers are up-to-date, installed Sound Blaster Cinema 6+ as that was advised on one forum.
Error message I get when trying to run audio is "We Can't find an audio playback device." whatever that means.
I feel its a driver clash between Win11, Realtek, Soundblaster.. no idea what to do next.
PCS wont help as I'm not the original owner, so anyone else got any ideas, other than a complete reinstall of W11, which I'm not convinced will work.

PC SPEC

System Manufacturer PC Specialist LTD
System Model NH5x_7xDCx_DDx
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.60 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Edition Windows 11 Pro
Version 23H2
Installed on ‎12/‎09/‎2024
OS build 22631.4249
NVIDIA GeForce RTX 2060

Without ownership transfer I’m afraid you’re rather stuck, the seller should have given you information on that as part of the sale, if they haven’t then I would cancel the sale and return it because you’ve been had.