No media presence, any suggestions?

[Davinchi]

Hi all, I've had my new pc for about 8 months. No issues until yesterday. I have both a SSD for Windows and HDD for everything else. I was browsing when my computer froze, nothing worked, waited a bit then restarted it. Now I have the no media presence message and loads to BIOS. Boot options only show network connections.

I'm using the Asus Rog Strix gaming motherboard, so in Easy mode it shows the HDD only. I have a fob with windows on in an attempt to set it up on the HDD (advanced options don't work) - didn't work. The fob showed in boot options though!

Switched my HDD with my old one with windows 10 already setup there, again it appears in easy mode but not in boot options.

The SSD seems connected firmly (at least the screw definitely is). I'm at a lose as to what the fault possibly is.
Any thoughts? Thanks in advance.

 

[ubuysa]

That sounds like a dead SSD I'm afraid.

Try booting Windows install media and select Repair My Computer. Try startup repair in there snd/or open a command prompt and see whether your SSD sows up.

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[Davinchi]

Thanks Ubuysa for the quick response and advice. None of the repair tools worked. Command prompt didn't recognise any command I gave it.

I thought it was the SSD but then I wondered why I couldn't boot from my old HDD which also had the OS on it. If I could just get that to boot I'd be happy.

 

[Charlas]

Change boot order in bios and should be able to boot from the other disk..... However I doubt it as I bet the MBR was on the Ssd so even though Windows is technically installed on the other drive, the system doesn't know how to speak to it.

You say no commands worked from cmd prompt? Can't see why that would be all the commands should work, just not show the dead drive if it is dead.

Try booting again, goto recovery, command prompt, when there type

diskpart
List disk
Select disk 0 (should be the ssd)
List partition

See what it says if it lists partition you might be able to fix it, maybe not, have tk see what the result is.

 

[Davinchi]

As I say no option to boot but ethernet or fob. My old hard drive should also have the MBR as it's the main drive for my old pc or is it tailored? Boot records aren't my strong point.

I'll try command prompt again tomorrow but diskpart was one of the command I tried. I haven't checked all the files on the fob though.

 

[Charlas]

Pull a current windows 10 usb down, and use that, might be a driver issue not seeing the chipset or something perhaps, but if you can boot recovery, diskpart 100% will work, has too its running from the USB not any of the internal drives.

If you get it sorted, try bootrec /FixMbr bootrec /FixBoot bootrec /ScanOs bootrec /RebuildBcd

That will search all your drives, and find any Windows installs and create a clean MBR and BCD and when you reboot after should give you a choice to select which instance of windows to boot too.

 

[ubuysa]

@Charlas beat me to the bootrec procedure. That won't solve your problems however, unless the Windows system on that HDD was installed on this PC. If it's from another PC it may not boot at all and even if it does all the drivers will be wrong.

If you want to temporarily use the HDD for Windows whilst you get the SSD issue sorted I would suggest you reinstall Windows onto the HDD.

TBH you need to phone PCS ASAP because you're still under warranty. They may well just swap the SSD. You'll have to reinstall Windows on the new SSD in any case.

 

[Davinchi]

Hi Both,

Sorry for the delay, I've been working. I got a fresh fob copy of windows and tried again and there is def no SSD drive. I emailed customer support on Tuesday too, but I hoped agaisnt hope there was a way to fix it. They are sending a replacement. Only issue now is trying to get the SSD card out ready to send back as the screw won't budge!

Thank you both for your help. Really appreciated!

 

[ubuysa]

Make sure you have the right screwdriver, don't strip the head!

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[Davinchi]

It simply won't budge. The size is fine but it's a small screw driver and with all the other components close together it's not ideal. I'll see if I can get a better one.

 

[ubuysa]

It simply won't budge. The size is fine but it's a small screw driver and with all the other components close together it's not ideal. I'll see if I can get a better one.

The head is key, the screwdriver must fit it properly and completely. Using the wrong screwdriver is the most common cause of stripped screw heads.

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[Davinchi]

I was using a PH00, (I'm assuming is the correct size as I rarely if ever use them) though I did try a PH0. I think the problem is that as they are small so I can only use my fingers in an already confind space and not also my palm for extra grip.