No Service

[Martinr36]

And to add to your addition - I expect these call are not all just the easy fix, 2 minute call type you have with Tesco Clubcard CS. Some tech issues may take quite a while to resolve once a customer gets through - making the queue shrink even more slowly.....

Yeah, because they will be trying to sort faults over the phone rather than have the customer have to RMA their PC, which of course would put more strain on PCS as they will need folk fixing systems, rather than building them

 

[SPYUK148]

You're missing the point, this system doesn't filter the Tom, Ed & Larry calls you talk about it just makes them crazy.

If they are taking 2 hours plus to answer calls then there must be dozens or more people holding all this time which is ridiculous.

If they lack the technology to deal with calls that ways then shut down the incoming call and use an email system where they call customers back in order.

We are talking customers here, people who have forked out good money. Treat them like this and they, and their friends, won't be back.

 

[NoddyPirate]

You're missing the point, this system doesn't filter the Tom, Ed & Larry calls you talk about it just makes them crazy.

If they are taking 2 hours plus to answer calls then there must be dozens or more people holding all this time which is ridiculous.

If they lack the technology to deal with calls that ways then shut down the incoming call and use an email system where they call customers back in order.

We are talking customers here, people who have forked out good money. Treat them like this and they, and their friends, won't be back.

Of course it will filter out some of the inconsequential calls. I did exactly this recently - trying to activate a new SIM card with Vodafone - I was told the queue was 40 mins or whatever and I hung up and said I’d try again later in the week. It wasn’t worth it.

But if I could just enter my number and get a call back while I go about my business then I would have done so.

if the system is even just a little difficult to use you will retain more of the serious cases. If it’s easy, then everybody will be waiting for you to call them back.

 

[charlesm]

I bought a built-up gaming Pc from PCSPEACIALIST for my daughter pre Christmas 2020 and it has never worked.
It's now January 28th 2021 and the after-sales service is pathetic, they refuse to take calls or make outbound calls because they say they are too busy I have spent hours waiting on the phone trying to contact them and have sent many emails asking them for help. I have spent over £1'000 for this equipment which included 3 years warranty for parts and labour, however, its just impossible to contact them.
I got this message back from them saying "limited resources we have at our disposal and factoring in that we are extremely busy on our phone lines"
My argument is they should not be selling products and advertising after-sales if they cant provide after-sales.
I give up with them and my daughter is without the PC she wanted, my advice? Do not go near them! All they want to do is sell, sell, sell, there is no after-sales service.

I feel your pain. I tried to contact them by email, phone, tweet. In the end, after hanging on for over 3 1/2 hours i did get through. They had forgotten to apply my code. they phoned back later but something had now gone wrong so it took over an hour

Good news is it is all working now

I take exception with some comments above, I paid extra for speedy delivery. what i the point of that if they take 7 days to answer an email? The computer is tested before it is sent, i don't know what they test but i would have thought it is what i bought not most of what i bought. My company is also suffering from staff shortages and working harder, but we would never take 2 days to respond to a complaint

If you bought on credit card then complain to your credit card company and ask for your money back. If you bought on credit then tell them the computer is not working and you will not pay any more

Good luck with that

P.S. Stephen M. I am also classed as extremely vulnerable. My favourite supermarket is normally the one closest to where i live, in this case Waitrose who never even offered me a vulnerable delivery service. ASDA, on the other hand, were fast out of the blocks and have been delivering weekly for a year, they are excellent and come the end of this i will be changing allegiance

 

[Stephen M]

All of the major supermarkets were given details from the .gov form but only Iceland contacted me and a few others I know of, we were offered a slot every week. Would like to have given them some trade, unfortunately they do not stock many of the things I need.

 

[Gomjaba]

You are always welcome to email me directly, just send me a personal message with your email and your concerns.

I will try my best to get back to you today but as you can imagine, we are extremely busy.

We are adjusting the best we can under the circumstances, and I can say with complete certainty that none of my support agents are dropping calls or refusing to take these calls.

Having worked in a call center myself at the beginning of my career - I can tell you that 'none of your support agents dropping calls' is probably wishful thinking .. There are always people that 'just had enough' being shouted at and even with controls in place - agents will find a way to get rid of a customer

 

[WhatCanIKeep?]

Dear Users,

I totally understand and appreciate your feedback, I have been made aware of multiple threads, so I will be posting the same message.

I would also like to apologise for the delay and for any inconvenience caused, we are working hard to reduce the wait time on our emails and we will continue to push the wait time on the phones.

After our 4th recruitment, we now have over 45 colleagues working in our Call centre, the new staff are working in our office and we are going through the training, most are on calls and overall the waiting time has reduced. Our colleagues that have started are enthusiasts and come with technical knowledge, but for now, these colleagues are working in our Sales and Tracking lines, they will be moving over to the technical line soon.

I have sent a reminder to the team to ensure we call customers back when the call is dropped and the supervisors/team leaders will be looking into this.

Kind Regards,
Mustafa,
PCSpecialist Support Team

 

[salg04086]

Dear Users,

I totally understand and appreciate your feedback, I have been made aware of multiple threads, so I will be posting the same message.

I would also like to apologise for the delay and for any inconvenience caused, we are working hard to reduce the wait time on our emails and we will continue to push the wait time on the phones.

After our 4th recruitment, we now have over 45 colleagues working in our Call centre, the new staff are working in our office and we are going through the training, most are on calls and overall the waiting time has reduced. Our colleagues that have started are enthusiasts and come with technical knowledge, but for now, these colleagues are working in our Sales and Tracking lines, they will be moving over to the technical line soon.

I have sent a reminder to the team to ensure we call customers back when the call is dropped and the supervisors/team leaders will be looking into this.

Kind Regards,
Mustafa,
PCSpecialist Support Team

Hello Mustafa,

{I am a Contact Centre Manager, looking for a permanent role, I also have an order number ORDER NUMBER REDACTED) who do I contact for opportunities within PCS)???

Appreciate your thoughts.. or anyone else know?

Thanks

 

[salg04086]

Hello Mustafa,

{I am a Contact Centre Manager, looking for a permanent role, I also have an order number ORDER NUMBER REDACTED) who do I contact for opportunities within PCS)???

Appreciate your thoughts.. or anyone else know?

Thanks

Sorry Am I not supposed to put in an order number in here?

 

[Stephen M]

These are mainly a PCS user's forum, although staff do look in. It is better for security if personal details are not included, while unlikely they could be a problem it is still best avoided.

Sending a private message to Mustafa will be the best way to see he gets it quickly.

Hope you get a job with them, having a PCS user at the centre would be a big plus.

 

[jamiephillips909]

Dear Users,

I totally understand and appreciate your feedback, I have been made aware of multiple threads, so I will be posting the same message.

I would also like to apologise for the delay and for any inconvenience caused, we are working hard to reduce the wait time on our emails and we will continue to push the wait time on the phones.

After our 4th recruitment, we now have over 45 colleagues working in our Call centre, the new staff are working in our office and we are going through the training, most are on calls and overall the waiting time has reduced. Our colleagues that have started are enthusiasts and come with technical knowledge, but for now, these colleagues are working in our Sales and Tracking lines, they will be moving over to the technical line soon.

I have sent a reminder to the team to ensure we call customers back when the call is dropped and the supervisors/team leaders will be looking into this.

Kind Regards,
Mustafa,
PCSpecialist Support Team

Fair play to you chaps the customer care staff in my place of work come to break looking like they just did a 4 year stint in Vietnam they have a component shortage to deal with but nothing like the 3000 series gpu or amd cpu to the op if you state your problem in the technical thread it may be a minor issue that we could solve for you although not through the pcs official channel we could trouble shoot it for you!

 

[salg04086]

These are mainly a PCS user's forum, although staff do look in. It is better for security if personal details are not included, while unlikely they could be a problem it is still best avoided.

Sending a private message to Mustafa will be the best way to see he gets it quickly.

Hope you get a job with them, having a PCS user at the centre would be a big plus.

Understood, Thanks for clarifying.

 

[WhatCanIKeep?]

Thank you for waiting, please don't hesitate to send me your CV through [email protected], currently, we don't have any vacancies as we have done our last recruitment (I say last, but I doubt but hoping).

On top of being busy, we have seen an increase in orders, then some good product launches, through a pandemic has tested us as a department, but we can see the light at the end of the tunnel, we are also continuing to develop and update our procedures so we can ensure we live to the expectations.

Also, I want to give a shout out to our moderators and to the community members on our forums, you have helped us as a department.

To the moderators, if you require me to focus on anything, then please email me and I will be happy to help.

 

[AgentCooper]

Also, I want to give a shout out to our moderators and to the community members on our forums, you have helped us as a department.

No problemo, @WhatCanIKeep?

You guys and girls have had a rough time of it over the past year and have done an amazing job to keep the service running. We're all glad that us forum users are able to help out in our own way. Keep on keeping on!

 

[Martinr36]

View attachment 23143

No problemo, @WhatCanIKeep?

You guys and girls have had a rough time of it over the past year and have done an amazing job to keep the service running. We're all glad that us forum users are able to help out in our own way. Keep on keeping on!

Very well said @AgentCooper

 

[barlew]

View attachment 23143

No problemo, @WhatCanIKeep?

You guys and girls have had a rough time of it over the past year and have done an amazing job to keep the service running. We're all glad that us forum users are able to help out in our own way. Keep on keeping on!

hear hear

 

[NoddyPirate]

Also, I want to give a shout out to our moderators and to the community members on our forums, you have helped us as a department.

I don't know about that really. The Mods here just go around being friendly and polite, helping answer questions and saving people from spending money on poor component choices, all the while calmly and repetitively explaining to new joiners why things might be a bit slower than expected on all fronts in the current climate and not to worry. Then they expertly handle the odd few angry trolls who show up to have a moan, control threads to keep them on track, delete spam posts quicker than you can say "What's Viagra anyway?", and generally keep the forum a clean and happy place.

Apart from that they don't do much really.

 

[Martinr36]

I don't know about that really. The Mods here just go around being friendly and polite, helping answer questions and saving people from spending money on poor component choices, all the while calmly and repetitively explaining to new joiners why things might be a bit slower than expected on all fronts in the current climate and not to worry. Then they expertly handle the odd few angry trolls who show up to have a moan, control threads to keep them on track, delete spam posts quicker than you can say "What's Viagra anyway?", and generally keep the forum a clean and happy place.

Apart from that they don't do much really.

Totally agree with you @NoddyPilot

 

[AgentCooper]

It’s not just the moderators, we’ve got a fantastic community here and it’s in safe hands whenever the mods aren’t around. We’ve got resident experts, gurus and troubleshooters, all who put a fantastic amount of time in to make the forum a great and welcoming place 🙂👍

 

[Martinr36]

It’s not just the moderators, we’ve got a fantastic community here and it’s in safe hands whenever the mods aren’t around. We’ve got resident experts, gurus and troubleshooters, all who put a fantastic amount of time in to make the forum a great and welcoming place 🙂👍

And the other hangers on like me............