PC fan stopped working

S

Skippy2010

Bronze Level Poster
Hi,
looking for help please, as Have yet another problem with this PC. One of the fans at the front has stopped working, no lights and not turning.
I would rather it didn't go back again as this will be the third time in about 12 months and each time it's gone for around 3 weeks.
If a replacement can be sent out Are the fans difficult to fit?
Thank you.

Spec

Case
FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)
AMD Ryzen 5 3600 Six Core CPU (3.6GHz-4.2GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 10.30AM)
Build Time
Standard Build - Approximately 12 to 15 working days
Promotional Item
Get Horizon Zero Dawn: Complete Edition with select AMD Ryzen CPUs
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
SpyderTracks

SpyderTracks

We love you Ukraine
Have you moved it at all recently? The fans are plugged into a little inverter board in the case then that plugs into the motherboard. Just double check the three fan headers are fully plugged in and one hasn’t slipped out a bit.
 
JakAttack

JakAttack

Resident Metalhead
Staff member
Moderator
Indeed, as Spydertracks has mentioned I would trace the cabling, if both have gone off it seems likely that the cable has come out. If you're stuck with a set of cables please, by all means, take a photo of the cabling and we will help you identify this. Hopefully, we can sort it without a return being necessary.
 
S

Skippy2010

Bronze Level Poster
SpyderTracks said:
Have you moved it at all recently? The fans are plugged into a little inverter board in the case then that plugs into the motherboard. Just double check the three fan headers are fully plugged in and one hasn’t slipped out a bit.
Click to expand...
no, it never gets moved. so i don't understand how a cable can just come out on its own.
JakAttack said:
Indeed, as Spydertracks has mentioned I would trace the cabling, if both have gone off it seems likely that the cable has come out. If you're stuck with a set of cables please, by all means, take a photo of the cabling and we will help you identify this. Hopefully, we can sort it without a return being necessary.
Click to expand...
only one of the two fans at the front of the pc has gone off.
apparently, the pc is out of parts warranty so they won't do a rma and replace anyway :-( i have a silver warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) so i'm guessing i would have to pay for delivery and collection and parts? be easier and quicker to just take to local shop then if that is the case.
thanks, i'll take a picture of the cabling, to make sure i'm checking the right thing.
 
S

Skippy2010

Bronze Level Poster
Pictures attached. It's the top fan that's not working but I can't see any connections that have come loose. 🤔
Thanks. 😊
 

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S

Skippy2010

Bronze Level Poster
can anyone see any loose connections i've missed? not sure what to do with this TBH. bit worried about using it with one fan not working, in case it overheats and it gets damaged.
 
JakAttack

JakAttack

Resident Metalhead
Staff member
Moderator
Sorry Skippy I never saw the reply on Friday.

It looks okay from here, those two wires coming away from the fans on the 1st image are the ones we want to trace, I can't see if they're connected from here you'd likely need to take the other case side off.

If it's all connected but still not spinning it just needs a replacement fan. Obviously, if it's not connected properly just reseat it :) If you want to take the case side off and take some more pictures I'd be happy to look, feel free to tag me in the reply (@ then Jaktattack)
 
S

Skippy2010

Bronze Level Poster
@JakAttack
have finally been able to get pics.
one connection seems fine, but there is one that attaches on the back (second pic) and i cant see if it is attached properly. any ideas?
fan.jpg
fan2.jpgfan3.jpg
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
looking at the amount of dust in there i wouldn't be surprised if the fan has had it................
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Trace it through from the fan end slowly & carefully, yo might have to snip a few cable ties, your pictures above aren't very clear
 
S

Skippy2010

Bronze Level Poster
Martinr36 said:
Trace it through from the fan end slowly & carefully, yo might have to snip a few cable ties, your pictures above aren't very clear
Click to expand...
i've done that. the connector in the second picture seems to go behind the motherboard and connects on the backside, out of view.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
can you take a better photo of that with more light, that should go on a header on the motherboard unless that case has some sort of fan hub
 
S

Skippy2010

Bronze Level Poster
Martinr36 said:
can you take a better photo of that with more light, that should go on a header on the motherboard unless that case has some sort of fan hub
Click to expand...
that's why i am confused as i thought it should. i have the connections on the front for the fans and one is already plugged in, but i have no diea what this one is doing going around to the back of it. i do not know what a fan hub is.
 
S

Skippy2010

Bronze Level Poster
Martinr36 said:
can you take a better photo of that with more light, that should go on a header on the motherboard unless that case has some sort of fan hub
Click to expand...
had taken both the sides off and was trying to get pics by moving the cables around and it turns out that the cable wasn't plugged into anything at all! have plugged it into the motherboard and it works fine. can only think that when it's been sent back twice to be fixed for something else that the cable had somehow become disconnected and got shoved into the wrong place, as i never open up the case 🤷‍♀️
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
That's good, still needs a good dust out in there, otherwise stuff is going to start to run to warm and thermal throttle or burn out
 
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