pc randomly restarting

[psychollama]

started about 2 months ago,pc just randomly restarts.spoke to support and they couldnt find a definitive reason but from checking event viewer all the restarts ive had are always at same time as a corsairLLaccess service error.i did notice the last 2 times it happened the RGB on the pump display went a darker colour than what it is usually.so it seems to me like an error with icue but ive no clue how to fix it.


Case
FRACTAL MESHIFY 2 LIGHT TEMPERED GLASS
Promotional Item
Get Avatar: Frontiers of Pandora™ with select AMD products. (C)
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING X670E-PLUS WIFI (AM5, DDR5, PCIe 5.0, Wi-Fi 6E)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 6500MB/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H115i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)

 

[SpyderTracks]

What BIOS version are you on?

what anti virus are you using?

 

[psychollama]

Bios ver-american megatrends inc.1813 13/10/23 (never changed since i got pc)
i only use windows defender,i unistalled avast a few months ago.

 

[SpyderTracks]

Bios ver-american megatrends inc.1813 13/10/23 (never changed since i got pc)
i only use windows defender,i unistalled avast a few months ago.

Cool, just checking you had the AGESA 1.0.0.7c patch on your BIOS version which you do so that's fine.

And windows defender definitely the best AV on windows.

Have you updated the corsair firmware in iCue for all components?

Do you have Asus Armoury Crate installed?

 

[psychollama]

The only icue updates i've done are when the program says update available and it restarts the program.i have armory crate installed but never use it.just an update,there restarts have been anywhere from a few days apart to once it was 3 weeks with no restarts,however tonight my pc has restarted twice in 30 mins.

 

[SpyderTracks]

The only icue updates i've done are when the program says update available and it restarts the program.i have armory crate installed but never use it.just an update,there restarts have been anywhere from a few days apart to once it was 3 weeks with no restarts,however tonight my pc has restarted twice in 30 mins.

Worth fully uninstalling Armoury Crate with the official uninstaller:

Armoury Crate - Support

www.asus.com

You may need to disable it in the BIOS too otherwise it automatically reinstalls on boot

[Motherboard] How to disable automatic download of Armoury Crate? | Official Support | ASUS Global

Then we'll do some more tests.

 

[psychollama]

So is armoury crate so bad it needs to be uninstalled? also i've never made changes to a bios before and also wondering if this is allowed without voiding my warranty?

 

[SpyderTracks]

So is armoury crate so bad it needs to be uninstalled? also i've never made changes to a bios before and also wondering if this is allowed without voiding my warranty?

BIOS has no effect on warranty unless you're overclocking (this is nothing to do with any overclocking).

Armoury Crate is pretty terrible, even though it's made by Asus themselves, it's known to conflict with iCue so you never want both installed at the same time.