Pre-built PC constant crashes

[jamesowens356]

RAM stick arrived today, placed it in (together), ran memtest86 and there was an error on pass 2/4. 😩

I'm now running the stick on its own, and will contact PCS again if this stick is also faulty.

 

[Charlas]

If it's also faulty might need to reseat the CPU, if the CPU is slightly miss-seated can cause memory channel errors., Just thought I'd mention it, happens regularly if somehow thermal paste gets trapped on the socket.

 

[Charlas]

Oh sorry, will explain, thermal paste changes viscosity at temp, so as it warm might be getting somewhere it shouldn't, hence why it's registering and then failing.

 

[jamesowens356]

If it's also faulty might need to reseat the CPU, if the CPU is slightly miss-seated can cause memory channel errors., Just thought I'd mention it, happens regularly if somehow thermal paste gets trapped on the socket.

I actually replaced the stock cooler with an aftermarket cooler and the CPU was seated fine - no thermal paste to be seen outside of where it should be.

I've ran memtest86 today on both sticks of RAM on their own with no errors. Just that one error when both sticks were in.

As I am only using the free version of memtest86 I think I should continue testing them separately until I get to the bottom of this. I will set one off on its own before I sleep tonight and then wake up ~2hr and 30 mins later once the 4 free runs have been completed to swap them over and see if one of the sticks errors.

As far as I can see that is my only course of action here - keep running memtest86 until I can replicate the error I had earlier and identify which stick it is occurring on, and then get that replaced by PCS.

 

[Charlas]

If its just failing on dual channel that would/could be a motherboard issue (if you say the cpu is bolted down right) or and XTU issue on the ram, tried forcing the motherboard to run it at stick, non XTU speeds? Seemif they both fail then, if they don't perhaps they aren't matched as well as they should be and causing cas errors.

 

[ubuysa]

I actually replaced the stock cooler with an aftermarket cooler and the CPU was seated fine - no thermal paste to be seen outside of where it should be.

I've ran memtest86 today on both sticks of RAM on their own with no errors. Just that one error when both sticks were in.

As I am only using the free version of memtest86 I think I should continue testing them separately until I get to the bottom of this. I will set one off on its own before I sleep tonight and then wake up ~2hr and 30 mins later once the 4 free runs have been completed to swap them over and see if one of the sticks errors.

As far as I can see that is my only course of action here - keep running memtest86 until I can replicate the error I had earlier and identify which stick it is occurring on, and then get that replaced by PCS.

Memtest Pro isn't stupidly expensive ($45 I think) and you can configure up to 15 iterations with that. I have it installed on a USB stick for use when needed.