Problem "Laptop" Recoil 17 "X170KMG" turns off completely while playing

zeylio

Member
Bonsoir, je viens sur le forum pour savoir si quelqu'un se trouve dans la même situation que moi, c'est un appel à l'aide.

Alors pour ce qui est des spécifications, j'ai un pc portable Recoil 17 de chez PCS avec comme carte mère une X170KM-G, j'ai un i7 11700k (socket 1200), une RTX 3080 (165W TDP - 16 Go Vram) , 32Go en 3200mhz, 5To SSD NVME, écran 144hz, deux alimentations de 280w.

J'ai acheté le pc en début d'année (seconde main) et je rencontre un problème à chaque fois que je joue, peu importe le jeu, peu importe les températures, l'utilisation du GPU ou CPU... le pc s 'éteint tout simplement et ne veut pas redémarrer, pour qu'il accepte de s'allumer je dois retirer la batterie du pc et patienter quelques secondes le temps que le système se vide totalement.

J'ai HWinfo (pour avoir les températures max en utilisation), MSI Afterbuner (pour connaître les températures en jeu, la fréquence du CPU, l'utilisation de la ram...), mes drivers sont tous à jour, je n' n'ai rien overclocké.

Voici les jeux auxquels j'ai joué : Sea of thieves, MW2, Call of duty warzone, GTA V, World of tanks (Blitz), Assetto Corsa, Forza horizon 5...
Et je crash avec tous les jeux, peu importe les paramètres, j'ai testé en ultra, en moyen, en faible... et à certains moments je peux jouer 1H sans avoir de problème puis le pc décide de s'éteindre, autrement c'est entre 10 et 20 minutes.

J'avais eu ce problème à 4-5 reprises après l'achat mais après quelques jours je n'avais plus eu ce problème, mais depuis 3 semaines le pc est infernal, je peux faire de la bureautique, de la programmation... mais je ne peux vraiment pas jouer. J'ai essayé de voir ce que j'avais changé (depuis que le problème est réapparu) mais je n'ai rien touché.

Je joue en étant branché sur secteur pour avoir le plus de performances possible mais bon cela ne change rien, le pc s'éteint sans arrêt.

Je viens donc vers vous pour savoir si quelqu'un s'est déjà retrouvé dans ma situation, si c'est le cas j'aimerais bien avoir des conseils, je peux envoyer des documents, photos... des statistiques du pc (en fonction de vos demandes), je ne sais pas d'où vient le problème donc je ne sais pas ce que je faire.

J'ai eu plusieurs pc portable, plusieurs tours (que je montais) et j'ai donc une base en terme de manipulation, connaissance des composants...

J'ai changé la pâte thermique en espérant avoir du changement mais bon à part 2-3°C je n'ai pas eu d'évolution.

Merci d'avance
 

zeylio

Member
Hiya, these forums are English language only please, if you need the French forums please go to www.pcspecialist.fr/forums
sorry, here is my message in english:

Good evening, I come to the forum to know if someone is in the same situation as me, it's a call for help.

So for the specifications, I have a Recoil 17 laptop from PCS with an X170KM-G motherboard, I have an i7 11700k (socket 1200), an RTX 3080 (165W TDP - 16 GB Vram), 32 GB in 3200 mhz, 5 TB SSD NVME, 144 hz screen, two 280 w power supplies.

I bought the pc at the beginning of the year (second hand) and I encounter a problem every time I play, no matter the game, no matter the temperatures, the use of the GPU or CPU ... the pc simply turns off and does not want to restart, for it to accept to turn on I have to remove the battery from the pc and wait a few seconds for the system to completely drain.

I have HWinfo (to have the max temperatures in use), MSI Afterbuner (to know the temperatures in game, the frequency of the CPU, the use of the ram ...), my drivers are all up to date, I have not overclocked anything.

Here are the games I played: Sea of thieves, MW2, Call of duty warzone, GTA V, World of tanks (Blitz), Assetto Corsa, Forza horizon 5...
And I crash with all the games, no matter the settings, I tested in ultra, medium, low... and at some times I can play 1H without having a problem then the pc decides to turn off, otherwise it's between 10 and 20 minutes.

I had this problem 4-5 times after the purchase but after a few days I had not had this problem anymore, but for 3 weeks the pc is hell, I can do office automation, programming... but I really can't play. I tried to see what I had changed (since the problem reappeared) but I haven't touched anything.

I play while plugged into the mains to have the most performance possible but well that doesn't change anything, the pc turns off all the time.

So I come to you to know if anyone has already found themselves in my situation, if so I would like to have some advice, I can send documents, photos... PC statistics (according to your requests), I do not know where the problem comes from so I do not know what to do.

I have had several laptops, several towers (that I assembled) and so I have a basis in terms of handling, knowledge of the components...

I changed the thermal paste hoping to have a change but apart from 2-3°C I have not had any evolution.

Thank you in advance
 

SpyderTracks

We love you Ukraine
sorry, here is my message in english:

Good evening, I come to the forum to know if someone is in the same situation as me, it's a call for help.

So for the specifications, I have a Recoil 17 laptop from PCS with an X170KM-G motherboard, I have an i7 11700k (socket 1200), an RTX 3080 (165W TDP - 16 GB Vram), 32 GB in 3200 mhz, 5 TB SSD NVME, 144 hz screen, two 280 w power supplies.

I bought the pc at the beginning of the year (second hand) and I encounter a problem every time I play, no matter the game, no matter the temperatures, the use of the GPU or CPU ... the pc simply turns off and does not want to restart, for it to accept to turn on I have to remove the battery from the pc and wait a few seconds for the system to completely drain.

I have HWinfo (to have the max temperatures in use), MSI Afterbuner (to know the temperatures in game, the frequency of the CPU, the use of the ram ...), my drivers are all up to date, I have not overclocked anything.

Here are the games I played: Sea of thieves, MW2, Call of duty warzone, GTA V, World of tanks (Blitz), Assetto Corsa, Forza horizon 5...
And I crash with all the games, no matter the settings, I tested in ultra, medium, low... and at some times I can play 1H without having a problem then the pc decides to turn off, otherwise it's between 10 and 20 minutes.

I had this problem 4-5 times after the purchase but after a few days I had not had this problem anymore, but for 3 weeks the pc is hell, I can do office automation, programming... but I really can't play. I tried to see what I had changed (since the problem reappeared) but I haven't touched anything.

I play while plugged into the mains to have the most performance possible but well that doesn't change anything, the pc turns off all the time.

So I come to you to know if anyone has already found themselves in my situation, if so I would like to have some advice, I can send documents, photos... PC statistics (according to your requests), I do not know where the problem comes from so I do not know what to do.

I have had several laptops, several towers (that I assembled) and so I have a basis in terms of handling, knowledge of the components...

I changed the thermal paste hoping to have a change but apart from 2-3°C I have not had any evolution.

Thank you in advance
Can you post your full specs from the order page of your account?
 

zeylio

Member
Pouvez-vous publier vos spécifications complètes à partir de la page de commande de votre compte ?
Yes, here are the specs :)
specs PCS 17.png
 

SpyderTracks

We love you Ukraine
I am the second owner of the laptop, so I don't have the order page. I am in the process of checking with support to transfer the warranty to my name.
Once you've got the warranty transferred then we can help, up until then we aren't able to offer any support.
 
Top