RAM PROBLEM AND OVERHEATING NEW RECOIL 15.6

[FerrariVie]

I did repaste my laptop after a year and only noticed improvements on the GPU, as this came from Clevo with the default thermal pad (or whatever it's called) stuck to the heatsink, which is of inferior thermal performance but has better durability.

The DTRs (like mine) don't come with thermal pads for the CPU though, since those are replaceable and not soldered on the motherboard. So I believe PCS used Artic Silver on my CPU, which was applied correctly and making its job just fine (at least the same as my own paste job). But I could only assess that after repasting myself

I'm using the Noctua NT-H2 thermal paste now.

Regarding your RAM, a few comments below:

Here you can clearly see that CPU-Z has recognized that your RAM is 2666 (probably the same check that your BIOS is doing), but that doesn't mean that it is working at 2666.

This is the true working frequency, and you can also see that it is working at 1333 (666 x 2). I will post my own CPU-Z screens shortly, so that you know what I'm talking about.

 

[wwwmagnottait]

What you all seems to forget or ignore is that Intel CPU`s run quite a bit hotter than AMD`s , this is true also for mobile ones . Hence his Intel i7 11800H will at any speed and usage be warmer than an AMD Ryzen 8 and 9 with Zen 3. This is unavoidable and by design , repaste will then only do so much for his temps .

@KriSta so in u opinion repaste will be useless? what should I do so, give it back to Pc Specialist support?

 

[KriSta]

@KriSta so in u opinion repaste will be useless? what should I do so, give it back to Pc Specialist support?

No it is not useless , i`m just saying that Intel`s cpu`s are known for running a bit hot . With new cooling paste properly applied the temps might drop 5-6 degrees . But it will still run hot compared to AMD Ryzen cpu`s . It is how the processor is made and the laptop should be designed to cope with it . It is not rare to see Intel i7 and i9 octa core cpu`s run at 90+ degrees and they are designed to sustain that .

 

[FerrariVie]

As promised, my CPU-Z:

SPD tab, showing my original RAM size and speed of each module: 16Gb 3200 CL22 (2 x 1600Mhz)

Memory tab, with real values: 32Gb (2 x 16Gb) ~3600 CL20 (2 x ~1800Mhz)

And the reason why my real frequency is higher than the default is because I'm doing RAM overclock using AMD's Ryzen Master. But that doesn't matter, it's just to show you that the memory tab is indeed the real frequency. And another thing that proves this point is that @wwwmagnottait 's 3Dmark is also showing 1333Mhz, while mine shows the full 3600Mhz (or something very close to that).

 

[wwwmagnottait]

As promised, my CPU-Z:

SPD tab, showing my original RAM size and speed of each module: 16Gb 3200 CL22 (2 x 1600Mhz)
View attachment 30714


Memory tab, with real values: 32Gb (2 x 16Gb) ~3600 CL20 (2 x ~1800Mhz)
View attachment 30715

And the reason why my real frequency is higher than the default is because I'm doing RAM overclock using AMD's Ryzen Master. But that doesn't matter, it's just to show you that the memory tab is indeed the real frequency. And another thing that proves this point is that @wwwmagnottait 's 3Dmark is also showing 1333Mhz, while mine shows the full 3600Mhz (or something very close to that).

Thanks @KriSta and @FerrariVie!
I Made another call today to Pc Specialist support, they saw my email and give me an answer to what to do tomorrow...I’m curious to read their answer

 

[FerrariVie]

Thanks @KriSta and @FerrariVie!
I Made another call today to Pc Specialist support, they saw my email and give me an answer to what to do tomorrow...I’m curious to read their answer

Keep us updated, we're all curious by now

 

[wwwmagnottait]

Hi guys!

PC Specialist tech support answered me the following:

"Regarding the RAM problem, the frequency reported by CPU-Z is the actual one, or rather the frequency reported in the BIOS is double the actual one. So CPU-Z is more accurate than the BIOS.

Modern rams are DDR (Double Data Rate) and therefore pass two signals in a single CPU cycle, which is why CPU-Z shows the single frequency (SDR) 655.1 MHz, while the BIOS shows the frequency DDR (2 x SDR) = 2 x 655.1 MHz x 2 banks = 2666 Mhz

If I can be of further assistance please do not hesitate to contact me"

To be honest, and following all your CPU-Z and 3dMark results, this answer doesn't convince me. There's still too discrepancy between my results and yours, for similar DDR Ram modules. PS regarding temperatures they didn't give me any suggestion

 

[FerrariVie]

Did I get it wrong or are they saying that your frequencies are correct and should be showing 666 indeed? If that's what they're saying, they are completely wrong. You cannot multiply the value by 4, it is only by 2.

Man, please try resetting those ram modules to see if it changes anything. Other thing you can try is to leave only one ram module and check the frequency on cpu-z, then put both back together and check again. It could be either that they're not properly set on the slot or they're faulty.

 

[Martinr36]

Maybe run memtest on them

 

[wwwmagnottait]

Just a curiosity: is it normal that Control Center automatically switches between modality in "Performance"?
I was doing a normal PC work (chrome, windows mail, word etc.) and set Control Center to OFFICE MODE...suddenly,
After a while of work and surfin', I heard the fans starting ... I went to see the control center and it is auto-set to TURBO MODE.
I put OFFICE MODE back on, worked a little more...then the fans restart, I checked and it was back on TURBO MODE again.
Is it a normal behaviour?

 

[KriSta]

Just a curiosity: is it normal that Control Center automatically switches between modality in "Performance"?
I was doing a normal PC work (chrome, windows mail, word etc.) and set Control Center to OFFICE MODE...suddenly,
After a while of work and surfin', I heard the fans starting ... I went to see the control center and it is auto-set to TURBO MODE.
I put OFFICE MODE back on, worked a little more...then the fans restart, I checked and it was back on TURBO MODE again.
Is it a normal behaviour?

That is not a normal behaviour for the program . Download the program from your PCS support page and re-install it and hopefully it will work as it should .

 

[wwwmagnottait]

Maybe run memtest on them

mhhh...is this software?

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

 

[KriSta]

mhhh...is this software?

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

Yup , that`s the one

 

[Martinr36]

You'll probably have to run it over night to let all the iterations of all the tests run, then post the results here, @ubuysa is the man to let you know what they mean

 

[wwwmagnottait]

Hi all!
@Martinr36 @FerrariVie I left the laptop all night, but in 6.4 hours it was able to complete 2 full passes only (on 4): here some reports of the test (passed, but I didn't find a way to save it on html).

 

[Martinr36]

yet something else that's showing it at 2666 (1333)

 

[FerrariVie]

I do not trust memtest86's frequencies, even though it's a great tool to find faulty RAM (regarding wrong calculations and allocation). To me, what it's showing is the maximum rate, which could have been extracted from the RAM specs (just like CPU-Z SPD tab). The only sources of real RAM frequencies that I use are CPU-Z Memory tab and 3DMark (which shows the average frequency of the whole benchmark run).

But that is just my personal opinion and preference. 🤓

Same way as typing the below in cmd (command prompt) will give you the same RAM specs data, not the real one:
wmic memorychip get devicelocator, speed, capacity, partnumber, manufacturer

I've never used Hwinfo to check RAM, but will give it a quick go later today just to check if the below field is supposed to show real or specs frequency. It's easy for me to check since I have overclocked my RAM, so if it shows spec value it's not real.

1) RAM: n first and foremost, as I was pointed out in the forum by @FerrariVie @SpyderTracks, my RAM ( 64GB RAM DDR4 SODIMM Corsair 2666 MH ), both from the results of 3dMark and from HWinfo (see attachment) it goes at 1333 mhz, that is the EXACT HALF of 2.666! How is it possible? Did they fail or is there some BIOS or settings problem?

 

[wwwmagnottait]

I do not trust memtest86's frequencies, even though it's a great tool to find faulty RAM (regarding wrong calculations and allocation). To me, what it's showing is the maximum rate, which could have been extracted from the RAM specs (just like CPU-Z SPD tab). The only sources of real RAM frequencies that I use are CPU-Z Memory tab and 3DMark (which shows the average frequency of the whole benchmark run).

But that is just my personal opinion and preference. 🤓

Same way as typing the below in cmd (command prompt) will give you the same RAM specs data, not the real one:
wmic memorychip get devicelocator, speed, capacity, partnumber, manufacturer

I've never used Hwinfo to check RAM, but will give it a quick go later today just to check if the below field is supposed to show real or specs frequency. It's easy for me to check since I have overclocked my RAM, so if it shows spec value it's not real.

Thanks! Btw I'm still waiting replies from PC Specialist tech support...

 

[FerrariVie]

Now I'm puzzled... in my case, both CPU-Z and HWinfo report the same frequencies (real ones):

But it's weird that Hwinfo is reporting one frequency, while CPU-Z and 3DMark another. Doesn't make any sense.

Which CPU-Z version are you using, @wwwmagnottait ?

 

[wwwmagnottait]

Now I'm puzzled... in my case, both CPU-Z and HWinfo report the same frequencies (real ones):

View attachment 30755

But it's weird that Hwinfo is reporting one frequency, while CPU-Z and 3DMark another. Doesn't make any sense.

Which CPU-Z version are you using, @wwwmagnottait ?

hi @FerrariVie
My CPU-Z il the last version released, 1.98.0 - October 2021