Received my build and I have a problem

H

Hellgast

Member
Randomly on any type of power on state (Full off or even wake from sleep) My H100I Elite AIO will not light up, upon reaching windows and opening ICUE it will show as an unknown device. The pump and fans seem to be doing their job, after a few seconds the fans will start to flash red to show an error (if i load the system the fans will not ramp up). If i force update the AIO firmware in ICUE it will come alive and all will be well. It might even do a few power on's without the issue, but the issue will always return. I've trawled the corsair forums and problems seem to be very common, but this exact error seems to be just me and all the fixes i've tried do not have a lasting effect. Anyone got any ideas?

I got the build last week and this error has been there since first power on.

Thanks for your time.

Case
FRACTAL MESHIFY 2 LIGHT TEMPERED GLASS
Processor (CPU)
Intel® Core™ i5 14-Core Processor i5-13600K (3.5GHz) 24MB Cache
Motherboard
ASUS® TUF GAMING Z790-PLUS WIFI (DDR5, LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)
32GB Corsair DOMINATOR PLATINUM RGB DDR5 5600MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
1TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6000MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR H100i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
FAST TRACK 5 WORKING DAY DISPATCH
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: £0.00 including VAT and Delivery
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
I see you ordered with no OS, have you transferred an existing Windows license over or are you using something else like a Linux distro?
 
H

Hellgast

Member
I bought a new license and just used the OS that was installed i assume to test the system. Upgraded to windows 10 pro though.
 
ubuysa

ubuysa

The BSOD Doctor
Hellgast said:
I bought a new license and just used the OS that was installed i assume to test the system. Upgraded to windows 10 pro though.
Click to expand...
We always advise against using the installed OS. Even though PCS say it's a full system, it was installed only so that they could test the PC. We've had countless reports of silly issues from people activating the PCS testing system. If you order with no OS then we (at least me) strongly advise clean installing your own copy.

Darn, beaten to the post by @SpyderTracks o_O
 
H

Hellgast

Member
I will do this but as the problem is from power on, I can't see it being an OS issue. This problem has existed from even before I touched windows, the very first boot of the system had this issue. Alas I will get back to you.
 
H

Hellgast

Member
Just finished the full windows reinstall, did full windows updates and optional updates, installed armoury crate for MB drivers etc and did a full install of them, installed Nvidia drivers for the card and lastly installed Icue for the cooler. After first cold boot same issue was present.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
Hellgast said:
Just finished the full windows reinstall, did full windows updates and optional updates, installed armoury crate for MB drivers etc and did a full install of them, installed Nvidia drivers for the card and lastly installed Icue for the cooler. After first cold boot same issue was present.
Click to expand...
What MB drivers did you install via Crate out of interest? I generally avoid Crate, I don't think it adds much value and causes more issues if anything.

Wouldn't surprise me if the AIO is faulty having said all that, so I'd be contacting PCS to organise a return and replacement.
 
T

TonyCarter

VALUED CONTRIBUTOR
I had a similar problem in iCUE not registering the AIO if I had ArmoryCrate installed.

In the end I simply ran ArmoryCrate once to set the motherboard lights, and then completely removed it.

iCUE now sees all the Corsair components, including the Commander Pro I installed afterwards.

So my suggestion would be to completely remove ArmoryCrate - although I seem to remember I had to run an uninstaller from Asus as the uninstall process in Windows doesn’t remove everything.
 
H

Hellgast

Member
Just thought i'd drop back in to say it would seem the problem is solved... I do not know what fixed it exactly. I actually installed everything again but in a complete different order and made sure I did all of Armoury crate first, rebooted, then installed Icue rebooted. and it just seemed to solve the issue. Very thankful tbh.
 
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