Refund for 2 Month Old Laptop?

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totalwargeek

Member
Hi all,

Just wanted to reach out to the community for some advice. While I did love my Defiance VII when it arrived, and I think PCSpecialist is an excellent company which does provide some great laptops and PCs, due to issues regarding heat on the CPU & a broken screw on one of the heat sinks, I have had to RMA it for a second time three weeks ago. The laptop is now 59 days old, and unfortunately I am leaving the country early next week, and the laptop will not be ready by then. I have had to submit a refund request as a result, but I am unsure of whether this will get approved (of course they are probably not legally obligated to, don't really know the law). I do need to purchase a new laptop for work however. This leaves me in a bit of a dilemma: I do not want to pay for a new one (which I need for work) if my old one will not be refunded, otherwise I'd just have two laptops. Does anyone have any experience with the refund department?

Thank you for any info whatsoever.
 
Bastet

Bastet

Silver Level Poster
Under UK law you don’t have to accept a second repair & can request a refund if the first repair didn’t correct the problem or another problem occurred.
It’s deemed if a problem appears within 6 months of purchase that the fault is inherent so you were able to ask for a refund then.
 
T

totalwargeek

Member
Bastet said:
Under UK law you don’t have to accept a second repair & can request a refund if the first repair didn’t correct the problem or another problem occurred.
It’s deemed if a problem appears within 6 months of purchase that the fault is inherent so you were able to ask for a refund then.
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Thanks! This is helpful. So the fault is not the same one as the first RMA, but it is good to know that it is valid to ask for a refund. The system is very young as well, so hopefully they can still sell it once the second issue is fixed.
 
T

totalwargeek

Member
Grumpywurzel said:
You would need to ask PCS themselves, this forum isnt run by them, just a community of PCS owners
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Of course, I have called them and they have turned the RMA into a refund request, but I was just wondering whether anybody had gone through this kind of thing before to get some more reassurance :)
 
G

Grumpywurzel

Bright Spark
totalwargeek said:
Of course, I have called them and they have turned the RMA into a refund request, but I was just wondering whether anybody had gone through this kind of thing before to get some more reassurance :)
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Yeah there has been one or two customers that have received refunds, think (and dont quote me!) it takes 7-10 on receipt of the PC back to PCS
 
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