RMA Question?

[AndrewRosenberg917]

Hi guys,

Having problems with a PC from PCS and it's gone back for RMA, i didn't setup the RMA PC specialist did, it had a problem with the Cooler for the CPU and RGB lighting that it comes with and also a faulty RGB light strip. When i just checked my RMA i noticed this. I have attached photos of what PC specialist wrote on the Notes and the the current situation, i noticed a red cross next to authorization on the RGB light srtrip that they asked me to send back. What does this mean exactly, i was asked to place the faulty strip inside the box which i did in an email from PCS. The PC is 47 days old and is back for its 3rd RMA. I have not really used the PC yet as it has just been backwards and forwards to PCS for the last 6 weeks.

Thank you

 

[SpyderTracks]

Hi guys,

Having problems with a PC from PCS and it's gone back for RMA, i didn't setup the RMA PC specialist did, it had a problem with the Cooler for the CPU and RGB lighting that it comes with and also a faulty RGB light strip. When i just checked my RMA i noticed this. I have attached photos of what PC specialist wrote on the Notes and the the current situation, i noticed a red cross next to authorization on the RGB light srtrip that they asked me to send back. What does this mean exactly, i was asked to place the faulty strip inside the box which i did in an email from PCS. The PC is 47 days old and is back for its 3rd RMA. I have not really used the PC yet as it has just been backwards and forwards to PCS for the last 6 weeks.

Thank you

Youd need to ask PCS directly, none of us work for them.

It looks like they didn't confirm they received the RGB strip

 

[AndrewRosenberg917]

Okay ill have to give them a ring on Monday i only just noticed it when i had time over the weekend to check the RMA. Thanks again SpyderTracks was just wondering if anyone knew or had an idea what it could mean as it was all authorized and collected so was bit confussed.