Communication on what may I ask?
And for the folk waiting for the STRIX 3080, be aware that we only received a small batch of under 100 cards, nearly 500 orders still remain for this card.
RTX 3080
- Thread starter GeaCon
- Start date
Communication on what may I ask?
And for the folk waiting for the STRIX 3080, be aware that we only received a small batch of under 100 cards, nearly 500 orders still remain for this card.
if I am on 61 working days (12th of Oct order date) and switched from strix to non-strix, would changing back to strix allocate the card for me?
I understand if you cannot reveal that, but at this point, I gotta try asking
when i'm expecting my machine? - queue position? stock levels? future expected order dates? future expected order quantities?
SpyderTracks
We love you Ukraine
you really have to read through all the stickies and this thread and educate yourself on the current circumstances, don't just wildly go posting on stuff you have no idea about. That's what the forums are for.
This has all been answered countless times.
I don't understand the hostility i'm facing for stating the obvious?!!?
hundreds of people have posted in this thread alone at the sheer lack of communication they've had which has ultimately forced their hand in either changing components or orders to attempt to get their machines quicker.
The last actual date i had any formal correspondence from PCS themselves.... was 23/11/20.
I've spent a lot of money with a company purchasing a product. i at least at the bare minimum expect some level of communication advising me of my situation.
I'm having to spend my own time and my own energy trawling through forums, speaking on live chats and trying to sit in 1-2 hour long queues to attempt to get this information, i shouldn't be doing this, i'm the customer.
You as moderators should be firmly aware of this, but because we are sitting on a forum you think it is appropriate to undermine and sarcastically respond to customers who are extremely frustrated.... if the customer focus was communication and informing people of their status i wouldn't be here!
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if I am on 61 working days (12th of Oct order date) and switched from strix to non-strix, would changing back to strix allocate the card for me?
I understand if you cannot reveal that, but at this point, I gotta try asking
Knowing you are on 61 working days I have emailed you directly to discuss your order information.
I have touched base on these topics in sticky posts and this thread, you are more than welcome to click through my profile and see all my responses. I believe that all customers should be given the opportunity to voice their concerns and of course have their opinion and i can share more detailed information if you wish to receive an email.
But I must stress that we have upwards of 10+ individual batch orders from many of our suppliers, each of which have request dates starting in November and early December, these have still not come to fruition and strictly NO ETA is being given from the manufactures.
Giving "queue" positions leads to inaccuracies and false hope under the assumption that we are not guaranteed any stock at this moment in time, this is not a failure of communication, but a failure of not being able to provide detailed communication.
We will not entertain guesswork under the current situation.
I must ask that you refrain from assuming and I can provide as much transparency as you require to make you feel more comfortable with your order.
SpyderTracks
We love you Ukraine
As stated previously, read over this thread and the stickies and it’s all already been answered.
SpyderTracks
We love you Ukraine
Amen to that brother! Speaking from someone with experience of customer service. It's a seriously hard job at the best of times.
Off topic and try to keep it on topic afterwards, but it has been the toughest year for all PCSpecialist staff.
We haven't had a week since March without mandatory overtime, we have worked days off countless times and even worked on our Sundays.
If it wasn't for customers that truly valued our work I believe I would have taken the oppurtunity with Tesla earlier this year instead haha.
Big shout out to the customer who sent me a bottle of glenfiddich 23 year old grand cru, you are the real MVP this year!
Durakus
Bronze Level Poster
You're reading a little too much into text. Tone isn't well conveyed.
Essentially: The answer to every question is in this thread is all that's been said.
To address:
There is a banner to click on the very front of the website
PCSPECIALIST - COVID-19
We would like to apologise for any inconvenience caused, please do not hesitate to contact us on 0333 011 7000 should you have any further concerns.
www.pcspecialist.co.uk
Also I'm pretty sure I've spent a large sum of money with the company too, and also every person who is taking this in stride. And the other 500+ 3080 orders
You seem to be having a Moment, take a breath, take a break.
Mmm, no.
A few people, have posted they have had trouble getting clear answers.
Also in this thread. It was found that suppliers are not able to tell or dictate when supplies will be shipped, thus Companies relying on those supplies (PCS etc.) Cannot tell the customers WHEN they will get their purchased items.
It was also posted in this thread by a PCS employee, then copied and stickied as its own information thread for customers waiting for components on what is going on and why there is no ETA. As you were informed above.
You are essentially saying "Nobody knows anything and I demand to know Everything I can about the things everyone has repeatedly said they don't have information about."
This is unresonable. The information is there and available. But if you really want a TL;DR
There is a global supply shortage and everyone is suffering. Especially customer service.
Resistance100
Expert
The feeling of knowing you've not been forgotten is worth its wait in gold.@Ghosthud Firstly I will say that all PCS staff have been doing an amazing job given the circumstances of the last 10 months
I am not criticising PCS communication or anything here, merely an observation: I think a lot of the frustration for people, especially in the 3080 build queue, is the lack of any sort of communication.....even just a weekly "Hi, your order is important to us, we are doing everything we can to source supplies. We cannot give accurate information at this time as our suppliers aren't giving us information. Pleases bear with us" email. If the date of last communication posted by Scottmask above is accurate, then 6 weeks with no communication at all is not good.
Asking people to spend £2k on a system and then not giving updates for weeks, even if the update is "there is no update", to me is a little concerning. If I was in the 3080 queue and getting no communication at all, then I would be questioning how important my custom was to PCS management
That's how I see it anyway.
Resistance100
Expert
When i worked for a toy chain we would send them an automated email once a week once a pre-order had be placed. Most the time it was just saying we would give them more details when we have them, but we would update them when new info came to pass. It saved so much time and hassle the in store staff would have to of dealt with over stuff they had no control over.
Ozzy-BUYUK
Member
I'm sure the forum staff members have other roles within the company, its not easy to custom respond to each and every customer with a bespoke email especially with the amount of people that is waiting as that's very time consuming, as stated by many they are responding on forums as they can reach a large audience of people without individually emailing. I see a lot of people referring to this post on the wait times instead of calling or emailing which I think is the most appropriate route with the situation on hand .
wait it out, that's what i am doing.
I debated this with myself yesterday, changing to a competitor won't help. theres not much of a chance they'll get stock and fulfil orders quicker than PCS, i was recommended to use PCS based on their quality of product and testing services etc. so that is what i am doing.
i've still yet to purchase a 4k 144hz monitor, so i'm not prepared to pay the extra, if you have the funds and your build won't be affected by it, maybe moving up the tier will get you it quicker.
@Ghosthud thanks for the clarification.
and for the wider community i will keep my own opinions and views to myself in future.
Resistance100
Expert
imfasttom
Gold Level Poster
Very exciting for the lucky few
I should have done my research I assumed more people would have picked the OG Nvidia cards. I was wrong by 500 orders haha.