Bobby_Boy1
Member
In December 2020, I ordered a new gaming laptop from an online supplier (not PC Specialist). Right from the start I had a number of issues, one of which was the screen would dim whenever the battery level reached 30%. I’d go into Settings > System > Display and the slider under Brightness would be on 0 (i.e. it had moved all the way to the left-hand side). Plugging the laptop into the mains did not reset it and I had to move the slider back to it’s original setting manually. Once reset, it stayed at the correct brightness even though the battery level was now below 30%. However, recharging the battery and letting it run down to 30% again caused the issue to reoccur. NB: This had nothing to do with Battery Saver mode which was set at 20%.
After attempting to resolve the issue remotely, I eventually returned the laptop to the supplier who then spent several weeks trying to locate the problem. Eventually, they told me they had tried everything but could not resolve the issue and suggested it was a fault with the chassis. As they did not have another chassis in stock and had no idea when the next delivery would be arriving I received a full refund.
Fast forward to December last year and I decided to order a 15.6” Elimina gaming laptop, which has a Clevo chassis, from PC Specialist. It arrived just before Christmas and, lo and behold, the same screen dimming issue is happening again, although this time it’s when the battery reaches just 35%. In short, whenever the battery level reaches 35% the screen dims, the Brightness slider has moved to 0 and I have to reset the brightness manually.
Does anyone else have experience of this issue and, more to the point, have a solution to this extremely frustrating problem.
Thanks
After attempting to resolve the issue remotely, I eventually returned the laptop to the supplier who then spent several weeks trying to locate the problem. Eventually, they told me they had tried everything but could not resolve the issue and suggested it was a fault with the chassis. As they did not have another chassis in stock and had no idea when the next delivery would be arriving I received a full refund.
Fast forward to December last year and I decided to order a 15.6” Elimina gaming laptop, which has a Clevo chassis, from PC Specialist. It arrived just before Christmas and, lo and behold, the same screen dimming issue is happening again, although this time it’s when the battery reaches just 35%. In short, whenever the battery level reaches 35% the screen dims, the Brightness slider has moved to 0 and I have to reset the brightness manually.
Does anyone else have experience of this issue and, more to the point, have a solution to this extremely frustrating problem.
Thanks
