Screen Flickering Vyper 17.3 inch

C

Camgre

Member
I got my laptop today! Which was great it came early, it wasn't meant to come until Monday (I didn't pay for weekend delivery). I booted it up and very quickly noticed the screen started to flicker. This has gotten worse the more that I use it. It started as a couple of horizontal line of pixels going black but developed into the full screen going black and parts of the screen flashing in the wrong way. I've also run a couple of User benchmark tests and they're poor. It said out of 100 laptops with the same spec 98 performed better. The I7 processor came in about 30%. The intel graphics card was extremely poor and it couldn't test the RTX 2080 because it couldn't find it...

Having since run a benchmark again the processor is now coming around 70% but the graphics card is still a problem, it still couldn't locate the rtx 2080.

I rang PC Specialist and was on hold for over 2 hours and I got stuck on what felt like an endless "I'm next" for 40 min after it physically rang. I can't do much now but wait until Monday, that said I'm curious is this something that I should be concerned about. I've spent over £2k on this laptop and I'm more than a little annoyed it's come to me faulty.

Thank you!
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C

Camgre

Member
SpyderTracks said:
What are your full specs from the order page?
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Thanks for getting back to me!

Chassis & Display
Vyper Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)
64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 2080 SUPER Max-Q - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
2TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Vyper Series Integrated 91WH Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.1 PORTS
Keyboard Language
VYPER 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 11 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
C

Camgre

Member
SpyderTracks said:
Have you run all windows updates?

What are you using it for btw?
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I'm not sure what you mean by all windows updates, windows came installed and I've rebooted it a few times and I haven't been told about an update.

As for what its use, I'm an architect student, I'll be using it for CAD work and rendering along with some gaming.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Camgre said:
I'm not sure what you mean by all windows updates, windows came installed and I've rebooted it a few times and I haven't been told about an update.

As for what its use, I'm an architect student, I'll be using it for CAD work and rendering along with some gaming.
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So the first thing you need to do with any new windows device is run windows updates as Microsoft roll out updates for windows and drivers every 2 weeks which you need to apply, there will be several waiting to install.
 
C

Camgre

Member
SpyderTracks said:
So the first thing you need to do with any new windows device is run windows updates as Microsoft roll out updates for windows and drivers every 2 weeks which you need to apply, there will be several waiting to install.
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thank you, youre right there are updates to do!!

Ill let you know what happens when these are done. Thank you
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SpyderTracks

SpyderTracks

We love you Ukraine
Camgre said:
thank you, youre right there are updates to do!!

Ill let you know what happens when these are done. Thank youView attachment 19098
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I wouldn't be surprised if the flickering was the display driver updating.

Regarding the benchmark, userbenchmark is literally rubbish. You would have to enable the program to use the dGPU in nvidia control panel before it could utilise it, but generally avoid userbenchmark or any comparison site like that, they're completely false information.
 
C

Camgre

Member
SpyderTracks said:
I wouldn't be surprised if the flickering was the display driver updating.

Regarding the benchmark, userbenchmark is literally rubbish. You would have to enable the program to use the dGPU in nvidia control panel before it could utilise it, but generally avoid userbenchmark or any comparison site like that, they're completely false information.
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Ah that's fair enough about user benchmark.

As for the drivers updating I downloaded the Nvidia driver updater, it automatically found one to update and it didn't fix. My laptop is currently flashing away on the restarting screen and is hopefully updating. So heres hoping it works!! thank you so much for your help
 
C

Camgre

Member
SpyderTracks said:
I wouldn't be surprised if the flickering was the display driver updating.

Regarding the benchmark, userbenchmark is literally rubbish. You would have to enable the program to use the dGPU in nvidia control panel before it could utilise it, but generally avoid userbenchmark or any comparison site like that, they're completely false information.
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well..... so far so good!! thank you so much I'm incredibly grateful.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Camgre said:
well..... so far so good!! thank you so much I'm incredibly grateful.
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No problem, all the best with it.

By the way, we’d recommend fully uninstalling bullguard, it’s known to cause various issues and the windows defender is actually better anyway.
 
ubuysa

ubuysa

The BSOD Doctor
Camgre said:
Thank you again for helping me yesterday, I've come to use my laptop again this morning and it's back to flickering. I checked for updates and there are none to do, any idea what's going on?
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I fear that might be a hardware issue I'm afraid. Does it get worse/better if you move the lid up and down? Does it get worse/better if you twist the screen very gently and very slightly?

If the answer is yes in either case I would phone PCS first thing in the morning.
 
C

Camgre

Member
ubuysa said:
I fear that might be a hardware issue I'm afraid. Does it get worse/better if you move the lid up and down? Does it get worse/better if you twist the screen very gently and very slightly?

If the answer is yes in either case I would phone PCS first thing in the morning.
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I'm not sure, I can have it sat still on a table and it will flicker for me. I read about opening task manager and seeing if that flickers and I do see the odd black flash come across when I open it up, it doesn't happen every time.

I've lifted the lid up and down and that doesn't seem to have any affect. It just seems that the more i use the laptop the more it flickers. It was watching a YouTube video this morning that noticed it to flciker, playback was also affected despite showing YouTube had downloaded the video.

I did restart the laptop and it didn't do the flcikering but the video still had problems running smoothly.

I also have a monitor that I could plug the laptop into, would that help determine what the problem is.

I guess the worst case is it has to go back to be fixed which is annoying but its still under warranty.

Thank you for your help.
 
M

mrlip

Gold Level Poster
Sounds like you will need to RMA it unfortunately. If you connect it to a monitor does the issue still persist? That way you can at least narrow it down to likely being the GPU or the screen
 
C

Camgre

Member
mrlip said:
Sounds like you will need to RMA it unfortunately. If you connect it to a monitor does the issue still persist? That way you can at least narrow it down to likely being the GPU or the screen
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When plugged into a monitor the screen on the laptop would flicker but the monitor would remain fine. That said when plugged into the monitor it brought the laptop to a crawl. I booted up some rendering software and ran a benchmark test and the results were appalling. When I ran the same benchmark yesterday without the monitor plugged in everything was above the recommended line.

Edit, I've unplugged the monitor and re booted the rendering software and ran the test again and it remained at the same low levels.

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