Screen pixelated and pc reset

[Scott]

Hmmm, yes. But I'd never advise anyone to try and diagnose a problem based on how it presents (fails).

A CTD, for example, could be TDR recovering from a graphics hang, where we'd get a live kernel dump, or it could just be an failure in user-mode code, where we might get clues in the logs.

Bad RAM can cause all kinds of failures, it depends on what type of code is in the bad page(s). I've seen complete crashes, BSODs, freezes, and CTDs caused by bad RAM.

Bad drivers do almost always BSOD, but so do many RAM problems and some CPU problems too (0x101 bugchecks for example).

Troubleshooting is like detective work, you must be careful not to form an opinion up front, because then you only look for evidence that supports your hypothesis. Instead, you have to keep an open mind and collect all the available evidence before attempting to make a diagnosis. Even then we often end up with more than one potential culprit. IMO of course.

Oh not suggesting not to do the detective work at all. Merely anecdotal information, and prediction, based on my experience, I always do all the testing to be certain

For example.... I'm fairly certain it's hardware but I was the only one to suggest DDU/Software/Drivers here for completeness 😇

 

[ubuysa]

Indeed you were. The principal reason why I didn't was because of the severity of the graphics issues the user reported.

 

[Zel]

Thought the problem might have been fixed with the clean install. Had no problems yesterday and most of today only for it to happen again just now. So RMA it is.

Would it be better to return a component or the pc itself?

 

[ubuysa]

Talk it over with PCS, they will advise you.