Sound Blaster Cinema 6 not working

S

Scottx666x

Member
The Sound Blaster Cinema application that came with my latop has stopped working all of a sudden. I've tried everything related to the audio drivers, downgrading results in no audio at all. Everything is fully updated.

Any advice would be greatly appreciated.



Chassis & DisplayOptimus Series: 15.6" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
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Change to: Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics CardNVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
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Change to: 120GB ADATA SU650 2.5" SSD, SATA 6 Gb (520MB/R, 320MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 180W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryOptimus X Series 4 Cell Lithium Ion Battery
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Change to: Optimus Series 4 Cell Lithium Ion Battery
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
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Change to: 1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
The Sound Blaster Cinema application that came with my latop has stopped working all of a sudden. I've tried everything related to the audio drivers, downgrading results in no audio at all. Everything is fully updated.

Any advice would be greatly appreciated.



Chassis & DisplayOptimus Series: 15.6" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
down_right_arrow.gif
Change to: Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)
Memory (RAM)16GB Corsair 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics CardNVIDIA® GeForce® GTX 1660 Ti - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive128GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
down_right_arrow.gif
Change to: 120GB ADATA SU650 2.5" SSD, SATA 6 Gb (520MB/R, 320MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 180W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryOptimus X Series 4 Cell Lithium Ion Battery
down_right_arrow.gif
Change to: Optimus Series 4 Cell Lithium Ion Battery
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
down_right_arrow.gif
Change to: 1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Click to expand...
What version of windows are you on?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
I've been on Windows 11 for over a year. This bug started 2 weeks ago
Click to expand...
So it's a real fiddle, you may find doing a clean install of windows is easier actually.

But as it's an OEM piece of software it's not a standard install uninstall job.

I would personally just clean install, install all drivers through windows update, then install graphics direct from nvidia, then soundblaster cinema, and lastly control center.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
Thank you.

I'll give it a go and let you know how it goes
Click to expand...
If you still have troubles, give PCS a call and they can talk you through. It's possible a recent windows update requires an updated version which they can provide.

But they should be able to take you through the best way to install and uninstall it.
 
S

Scottx666x

Member
They did provide drivers straight from Clevo that should of worked but that resulted in no sound at all so that was a bit strange.

I am thinking the clean install will help or at the least narrow the issue.
 
S

Scottx666x

Member
The sound blaster cinema program still isn't working and I had some issues with the audio after the clean install. Had to change the driver in device manager to get any audio at all, never had to do that before
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
The sound blaster cinema program still isn't working and I had some issues with the audio after the clean install. Had to change the driver in device manager to get any audio at all, never had to do that before
Click to expand...
How did you install drivers, and what method did you clean install?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
The sound blaster program provided by PCS doesn't install anything so I had to get the program from the Microsoft store
Click to expand...
Sound blaster wouldn't install if the audio drivers weren't present first. The one from Microsoft store isn't compatible, it's OEM software, it's not available publicly.

Scottx666x said:
I downloaded the drivers via Windows update and downloaded a clean version of Windows from the recovery process
Click to expand...
What do you mean by downloaded a clean version of Windows through recovery process? Do you mean you did a Windows reset from the start menu?
 
S

Scottx666x

Member
I've installed the drivers provided by PCS from Clevo and they produce the same outcome.

I'm going to get PCS to remote connect as they don't know what the problem is either and all the troubleshooting I've followed should have worked
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scottx666x said:
I've installed the drivers provided by PCS from Clevo and they produce the same outcome.

I'm going to get PCS to remote connect as they don't know what the problem is either and all the troubleshooting I've followed should have worked
Click to expand...
Ok, see what PCS say.

I don't think you've done a clean install, so the original problem will still remain.

There's a very specific way of correctly configuring windows and drivers on a custom chassis, if you don't follow it, then you'll have problems.
Scottx666x said:
Also pressing fn + esc no longer open CC 3 now. I knew clean installing would cause more problems
Click to expand...
Again, from what you're saying I don't believe windows is correctly configured. CC is a management driver that ties into all system drivers, if they're not configured correctly, the it won't work.
 
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