Startup disk failure or motherboard? Help needed

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skittishdeer690

Member
My computer has decided to not enter into Windows on Sat and it went straight into the Bios. When I look at the boot options, the M2 drive was missing. I have been advised to move the M2 drive from the M2A slot into the M2M slot, and it worked. But today, the computer crashed whiled I was using it and it now refuses to return to windows.

When it happened, first, it popped up with the Blue Screen and a Stop Code error (Critical process died). Then it goes into bios when I restart, and I immediately noticed that the boot options are completely gone. It used to have boot options and priorities and it's now missing. So both the M2M and M2A drive are not working for me. I can't work out if it's the Drive itself that has failed or if it's the motherboard.

Any help from the wonderful members here is much appreciated

Attached screenshots

Specs for my computer

CaseInWIN 101 MID TOWER GAMING CASE
Processor (CPU)Intel® Core™ i7 Six Core Processor i7-8700 (3.2GHz) 12MB Cache
MotherboardGigabyte Z390 AORUS PRO: ATX, LG1151, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
DVD/BLU-RAY DriveNOT REQUIRED
Power SupplyCORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
Processor CoolingPCS FrostFlow 100 V2 Series High Performance CPU Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired NetworkingWIRELESS 802.11 Gigabyte GC-WB1733D-I AC 1734Mbps + BT5 PCI-E CARD
USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Firewire2 Port IEEE 1394a Firewire PCI-E Card (2 x 6 pin)
Operating SystemGenuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
 

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ubuysa

ubuysa

The BSOD Doctor
The quickest way to tell whether it's the PC itself that's the problem is to boot something else. Booting the Windows installation media will let you see whether the PC is working and you can try the Startup Repair tool in there to see whether that helps. You can also use the command prompt in there to see whether you can see your M.2 drive.
 
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skittishdeer690

Member
Thanks. I managed to speak to someone from PC specialist and they believe that the M2 Drive has failed. They'll send me a new one so I'll just need to install a fresh copy of windows, hopefully this works!
 
ubuysa

ubuysa

The BSOD Doctor
skittishdeer690 said:
Thanks. I managed to speak to someone from PC specialist and they believe that the M2 Drive has failed. They'll send me a new one so I'll just need to install a fresh copy of windows, hopefully this works!
Click to expand...
Well that's an even better way of testing the system! [emoji3]

Let us know how you get on.

Sent using Tapatalk
 
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de4life

Bronze Level Poster
It sounds like you just got unlucky with your drive. Judging by your specs you won't have had it that long and you'd expect the drive to last longer than you've had it, but by the law of averages there will be a few duds here and there. Hopefully your issue is now fixed!
 
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