Stuttering Game Crashing Urgent Help

[Lewisw1100]

PC Specs

Processor (CPU) AMD Ryzen 7 2700X Eight Core CPU (3.7GHz-4.35GHz/20MB CACHE/AM4)
Motherboard Gigabyte B450 AORUS ELITE: DDR4, USB 3.1 - RGB Ready
Memory (RAM) 16GB Corsair VENGEANCE DDR4 2400MHz (2 x 8GB)
Graphics Card 8GB NVIDIA GEFORCE RTX 2060 SUPER - HDMI, DP - VR Ready!
1st Storage Drive 1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
2nd Storage Drive 500GB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 16MB CACHE
DVD/BLU-RAY Drive NOT REQUIRED
Power Supply CORSAIR 550W VS SERIESTM VS-550 POWER SUPPLY

Hi guys so i received my pc last week and the specs are posted above. I have not complained yet to PC Specialist yet as im hoping to find a fix but still can't find a solution. I purchased this pc which is pretty high end as i compete on the side for a fortnight e sports organisation hence needing steady gameplay requiring the best specs / fps ingame. The pc pulls steady 240fps ingame , and only uses 20% cpu and 17% memory when ingame. Settings are all on low as these provide the best fps and quality does not really make much difference in competitive fortnite.

The problem is that my game crashes all the time, saturday was 16 crashes in the space of a 5 hour practice session. Constantly i get in game stuttering that feels like lag although i am on 20 FPS. Usually i crash most days at least a couple of times and as you can imagine competing on a game where thousands of pounds are on the line this can affect earnings as well as actually being able to play for a team as i need to be reliable. What very frustrating is friends who have spent 300-400 have never crashed once. I configured all Nvidia to optimal performance , my power supply is more then enough and my cpu runs less than 20%. I have re installed the game countless times and i am not sure what to do from here? Any tips ?

 

[Lewisw1100]

Also to add. For the installation the technician put the C drive as the 500gb 16mb cache hard drive and not the 1tb 64mb cache which is the d drive im not too sure why as its slower then my 1tb one as a result my game is installed on the slower c drive so could this be an issue?

 

[Oussebon]

Hi guys so i received my pc last week and the specs are posted above. I have not complained yet to PC Specialist yet

Do contact PCS.

You don't have to frame it as a complaint, if you're not sure you're at that stage. Just call them, say you're having a problem, and you'd like their help fixing it. Part of what you paid for when you bought the PC was the ability to access that support.

Does anything else crash?

Have you checked hardware temperatures?

There are all kinds of potential causes for stuttering in a game. One could be if your hard drive is getting worked hard by something else (e.g. virus scan, windows update) while you're trying to run a game off it.

When you get stuttering, what is your hard drive usage like?

 

[Lewisw1100]

So the temperature was around 38-45 degrees when running. In terms of the Hard drive usage i will have tocheck when i get home. I will run a systems check overlay for when im ingame. What would safe levels be exactly? In terms of cpu usage i get around 25-40% at max and the memory is 17-30% at max.

 

[Oussebon]

It's 'safe' for everything to run at 100% in terms of the hardware. Obviously if your CPU were at 100% usage while you try to run a game you'd get performance problems.

From what you say, they're not.

Which is why I'd check next whether this happens with anything other than Fortnite, and also HDD usage.