TDR crash when I load a game

S

Scoredo

Active member
I have a PC specialist custom gaming laptop. Was made in Nov 2016 and shortly after the warranty expired it started to crash to an orange screen when loading a game. TDR failure. Games like Frostpunk and Civ 6 would often load the opening screens and allow you to start a new game and select options but then as it loaded the game or just after it had loaded crash to orange screen with TDR failure. I cannot work out why this is happening and its now completely useless for games. It works in all other regards. I have tested the GPU using benchmark programmes and if shows it as working. I have tried lots of stuff, flashed bios, all drivers, changed out hard drives still can't find what the issue is.

Additionally its now decided that there is no volume control. Sound is either on or off, thats it.

Can anyone suggest anything please? I really want to get this system repaired to sell on as I want to get a new desktop.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scoredo said:
I have a PC specialist custom gaming laptop. Was made in Nov 2016 and shortly after the warranty expired it started to crash to an orange screen when loading a game. TDR failure. Games like Frostpunk and Civ 6 would often load the opening screens and allow you to start a new game and select options but then as it loaded the game or just after it had loaded crash to orange screen with TDR failure. I cannot work out why this is happening and its now completely useless for games. It works in all other regards. I have tested the GPU using benchmark programmes and if shows it as working. I have tried lots of stuff, flashed bios, all drivers, changed out hard drives still can't find what the issue is.

Additionally its now decided that there is no volume control. Sound is either on or off, thats it.

Can anyone suggest anything please? I really want to get this system repaired to sell on as I want to get a new desktop.
Click to expand...
Can you post your full specs from the order page?
 
S

Scoredo

Active member
Chassis & Display
Defiance Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor 6700HQ (2.6GHz, 3.5GHz Turbo)
Memory (RAM)
16GB HyperX IMPACT 2133MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 1070 - 8.0GB GDDR5 Video RAM - DirectX® 12.1, G-SYNC
1st Storage Drive
1TB WD SLIM BLUE 2.5" WD10SPCX, SATA 6 Gb/s, 16MB CACHE (5400 rpm)
1st M.2 SSD Drive
240GB KINGSTON SSDNow M.2 2280 G2, SATA 6Gb/s (550MB/R, 330MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Defiance Series 4 Cell Lithium Ion Battery (60WH)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Intel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Wireless Network Card
GIGABIT LAN + WIRELESS INTEL® AC-8260 M.2 (867Mbps, 802.11AC) + BLUETOOTH li
USB/Thunderbolt Options
4 x USB 3.0 PORTS AS STANDARD
Keyboard Language
DEFIANCE SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Promotional Item
FREE GEARS OF WAR 4 with select GTX 10 Series GPUs!
 
SpyderTracks

SpyderTracks

We love you Ukraine
First thing to try is a clean windows installation from scratch following the method 1 in this article:

www.howtogeek.com

How to do a Clean Install of Windows 10 the Easy Way

The Windows 10 upgrade process drags old files, settings, and programs from your previous Windows system to your new one.
www.howtogeek.com www.howtogeek.com

You can get an up to date windows image from here:


Then run windows updates until it has installed everything available.

DON'T INSTALL ANY ADDITIONAL DRIVERS OR SOFTWARE.

Then post back when you're ready.
 
S

Scoredo

Active member
I have done a clean windows installation recently and I have updated windows 10 last night, hasn't resolved anything
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
try uninstalling the graphic drivers using DDU the install the latest drivers from the Nvidia website, making sure you get the notebook one for your card

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.8.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com
 
S

Scoredo

Active member
From the Microsoft tool on there website. I am just doing it again now, keeping personal files option.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scoredo said:
From the Microsoft tool on there website. I am just doing it again now, keeping personal files option.
Click to expand...
Please, that's not a clean installation.

To troubleshoot effectively, you have to start from a clean platform to rule out software as an issue.

You need to follow the above method for a clean install which is completely different to the reset that you're currently performing. A reset is not sufficient in this instance and will leave any software issues on the platform.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Scoredo said:
If I do that will I need to back up the personal files on the laptop to an external disk?
Click to expand...
You're only going to be formatting the primary SSD, all your data should be on the HDD? The HDD won't be touched unless you wipe it yourself, but there's no need to, you only need to wipe the OS drive.
 
S

Scoredo

Active member
Hi again.

I’ve done a clean install and formatted the HD as well just so it was cleaned out. Put Steam back on and same problems. I ran a memory test and all RAM working fine. Ran benchmarking and I’m getting back CPU throttled at 99% by windows. Checked power management settings and all to 100%, nothing is clearing it. I’ve read in a couple of places that it was windows update and others have had same issues.
Do you know the best way to fix this? I really hope it’s this as can’t find anything else wrong with it. Ideally want to get it working smoothly so I can sell it and buy a new desktop.
 
S

Scoredo

Active member
So I’ve done the clean windows install, obviously jumped ahead testing one game to see if any difference. Put steam on the D: I can get rid of it and clean install again if needed.
 
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