The long pre-production working times are unethical

[Jackdaw]

My order

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR | 1600MB/sW)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Creative Sound Blaster® Audigy™ FX OEM


Pre-production is now 20 working days, order placed almost 1 month ago.

Sorry but this delay is not acceptable, there is no communication, BUT the main reason im complaining is that payment is taken at the point of order which is incredibly unethical.

Payment should ONLY be taken when the actual build starts. Taking my money and then placing me in a 30+ day backlog queue is customer adversarial.

Im incredibly angry about this. Waiting times and potential out of stock/low stock items should be made clearer.

If theres a long waiting queue because of high demand fine, but DONT take my money until you work on my order.

Ill be visiting trustpilot to leave my feedback when this resolves.

 

[Martinr36]

My order

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR | 1600MB/sW)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Creative Sound Blaster® Audigy™ FX OEM


Pre-production is now 20 working days, order placed almost 1 month ago.

Sorry but this delay is not acceptable, there is no communication, BUT the main reason im complaining is that payment is taken at the point of order which is incredibly unethical.

Payment should ONLY be taken when the actual build starts. Taking my money and then placing me in a 30+ day backlog queue is customer adversarial.

Im incredibly angry about this. Waiting times and potential out of stock/low stock items should be made clearer.

If theres a long waiting queue because of high demand fine, but DONT take my money until you work on my order.

Ill be visiting trustpilot to leave my feedback when this resolves.

The way prices are going at the moment, if they took your money at build time the price could be a couple of hundred pound more than when you ordered it, also when you order there is an estimate of how many working day's it will take, 20+ working days in todays climate is quite acceptable, my recent build when i ordered was estimated at 16-19 days, it went into build on working day 22, I had the pleasure of receiving it a couple of days later.

 

[Bhuna50]

If you are not happy with the way this business works then you are welcome to cancel for a full refund and take your business elsewhere.


Sent from my iPhone using Tapatalk

 

[AgentCooper]

There’s a giant banner on their home page with a link to their COVID-19 update, fully and clearly explaining how lead times have been affected. It’s also fairly common knowledge that there’s a worldwide ongoing shortage of components, it’s a bit of a nightmare all round.

But I think you might be making a bit of a storm in a teacup here, the company hasn’t guaranteed you the arrival of your PC within twenty days and failed to do so. You’re in a queue, which is always going to happen when you order a bespoke system instead of getting an off the shelf, prebuilt PC. Why not try reaching out to them and see if they can give you an estimate?

Also, I ordered a custom guitar a couple of years ago… I was asked to pay for it up front and entered a build queue. It’s a fairly standard business model, unethical or not.

 

[SpyderTracks]

My order

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR | 1600MB/sW)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Creative Sound Blaster® Audigy™ FX OEM


Pre-production is now 20 working days, order placed almost 1 month ago.

Sorry but this delay is not acceptable, there is no communication, BUT the main reason im complaining is that payment is taken at the point of order which is incredibly unethical.

Payment should ONLY be taken when the actual build starts. Taking my money and then placing me in a 30+ day backlog queue is customer adversarial.

Im incredibly angry about this. Waiting times and potential out of stock/low stock items should be made clearer.

If theres a long waiting queue because of high demand fine, but DONT take my money until you work on my order.

Ill be visiting trustpilot to leave my feedback when this resolves.

Any custom order, payment is taken when ordering.

Do you understand what you've actually bought, in the fact that it's custom and built to your specifications?

How do you think they buy the parts you've ordered to build your PC if they don't take the money when you order?

It's not as if they pretend they're not taking payment right at the start, you're fully aware of this when you purchase, so you've already agreed to the terms, you have every right to cancel, but it was your decision to proceed with the order, they haven't misled you at any point.

PCS stance since ordering hasn't changed, it's your expectations that have changed. It's your call how you want to proceed, not PCS responsibility to change their process to satisfy you.

 

[ubuysa]

If you are not happy with the way this business works then you are welcome to cancel for a full refund and take your business elsewhere.


Sent from my iPhone using Tapatalk

Absolutely. You can't say you didn't know, PCS make the current estimated build times prominent when you order. If you don't like the terms then cancel and go elsewhere.

 

[Scott]

Looks a nice build, not sure why you've selected an additional sound card but it would be worth the wait and patience of understanding what's going on in the world right now.

Perhaps a blessing in disguise so that you can save some money on the soundcard.

 

[Jackdaw]

How do you think they buy the parts you've ordered to build your PC if they don't take the money when you order?

It's not as if they pretend they're not taking payment right at the start, you're fully aware of this when you purchase, so you've already agreed to the terms, you have every right to cancel, but it was your decision to proceed with the order, they haven't misled you at any point.

PCS stance since ordering hasn't chang
Any custom order, payment is taken when ordering.



Do you understand what you've actually bought, in the fact that it's custom and built to your specifications?


ed, it's your expectations that have changed. It's your call how you want to proceed, not PCS responsibility to change their process to satisfy you.

Any custom order, payment is taken when ordering.

Do you understand what you've actually bought, in the fact that it's custom and built to your specifications?

How do you think they buy the parts you've ordered to build your PC if they don't take the money when you order?

It's not as if they pretend they're not taking payment right at the start, you're fully aware of this when you purchase, so you've already agreed to the terms, you have every right to cancel, but it was your decision to proceed with the order, they haven't misled you at any point.

PCS stance since ordering hasn't changed, it's your expectations that have changed. It's your call how you want to proceed, not PCS responsibility to change their process to satisfy you.

My understanding was that they kept a stock of the items they list on their website in a warehouse so that when an order comes in they can move straight to build.

are you telling me they order stock items 1 by 1 from a supplier as they come in?

 

[Jackdaw]

Looks a nice build, not sure why you've selected an additional sound card but it would be worth the wait and patience of understanding what's going on in the world right now.

Perhaps a blessing in disguise so that you can save some money on the soundcard.

its been sometime since I bought a new PC but onboard sound has always been crap, maybe things have changed in last 5 years.

 

[Martinr36]

My understanding was that they kept a stock of the items they list on their website in a warehouse so that when an order comes in they can move straight to build.

are you telling me they order stock items 1 by 1 from a supplier as they come in?

No but like any company that produces good they use JIT stock system and due to the fact that we are in the middle of a global pandemic with stock shortages you have to wait for turn

 

[AgentCooper]

My understanding was that they kept a stock of the items they list on their website in a warehouse so that when an order comes in they can move straight to build.

are you telling me they order stock items 1 by 1 from a supplier as they come in?

As I explained in my first post, there’s an ongoing shortage of components. It’s a worldwide issue. There’s also more people who are working from home than ever before due to the pandemic, so there’s been a huge and lasting increase in orders. Either from people who need a PC to work or people who have a lot more free time and want to entertain themselves with a new gaming system. It’s a perfect storm and we’re all caught in the middle of it. You’d be a little naive to not factor these things in.

 

[SpyderTracks]

My understanding was that they kept a stock of the items they list on their website in a warehouse so that when an order comes in they can move straight to build.

are you telling me they order stock items 1 by 1 from a supplier as they come in?

This is all outlined in the stickies which you agree to read before posting. I'd strongly recommend reading rhem before posting further.

 

[JzB]

As most posts above have explained there's a global shortage of pretty much everything used to make electronics. It's been fairly well publicised too, on the news etc. Your ordering a custom pc and as with almost anything that's custom built payment will be taken upfront. Pcs also don't hide this fact and state the pre prod time. I bought a system with a 30series card back in Nov which was 108 working days (almost 4 months) pre prod. If payment was taken when it was built would've been around £3-400 more expensive. As Spider said stickies answer most of the questions surrounding wait times and stock etc.

 

[RichLan564]

My order

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1050 Ti - DVI, HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR | 1600MB/sW)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Creative Sound Blaster® Audigy™ FX OEM


Pre-production is now 20 working days, order placed almost 1 month ago.

Sorry but this delay is not acceptable, there is no communication, BUT the main reason im complaining is that payment is taken at the point of order which is incredibly unethical.

Payment should ONLY be taken when the actual build starts. Taking my money and then placing me in a 30+ day backlog queue is customer adversarial.

Im incredibly angry about this. Waiting times and potential out of stock/low stock items should be made clearer.

If theres a long waiting queue because of high demand fine, but DONT take my money until you work on my order.

Ill be visiting trustpilot to leave my feedback when this resolves.

I’m struggling to understand why it matters when the money goes out of your account, if you can afford it and you have got it why does it matter? I prefer it that way as it done and dusted.

Also as others have already said paying up front for custom kit is pretty much the standard, plus you ticked all the T&C boxes when you placed your order, why have a pop at them now ¯\_(ツ)_/¯

 

[ubuysa]

My understanding was that they kept a stock of the items they list on their website in a warehouse so that when an order comes in they can move straight to build.

This is incredibly naive, it's clear that you've never run a business. No business can afford to have expensive stock sitting around on shelves in case someone might order a build that needs it...! PCS operate a just-in-time stock replenishment system which has worked extremely well in the past but which has been thrown into disarray by COVID.

And as for "move straight into build"! Do you imagine that the only thing delaying your build is stock levels? PCS don't publish their build queue depth but at one point a few months ago there were over 5000 people in the build queue, when you place your order you go to the very end of that queue. Your order will not be built until you reach the head of that queue. THAT is what you're waiting on.

are you telling me they order stock items 1 by 1 from a supplier as they come in?

Given the worldwide chip shortage and the breakdown in 'just-in-time' shipping on which PCS's business model depended - all caused by COVID - in some cases customers are waiting for a delivery of parts, sometime more than one part.

 

[RichLan564]

This is incredibly naive, it's clear that you've never run a business. No business can afford to have expensive stock sitting around on shelves in case someone might order a build that needs it...! PCS operate a just-in-time stock replenishment system which has worked extremely well in the past but which has been thrown into disarray by COVID.

And as for "move straight into build"! Do you imagine that the only thing delaying your build is stock levels? PCS don't publish their build queue depth but at one point a few months ago there were over 5000 people in the build queue, when you place your order you go to the very end of that queue. Your order will not be built until you reach the head of that queue. THAT is what you're waiting on.

Given the worldwide chip shortage and the breakdown in 'just-in-time' shipping on which PCS's business model depended - all caused by COVID - in some cases customers are waiting for a delivery of parts, sometime more than one part.

Exactly.

Just for more context for the OP I work in a £200M turnover business, we build very specialist kit that has seen demand triple since the start of the pandemic, the only thing we have on stock are consumables and very low cost items, any major equipment is ordered on a job by job basis, we have gone from 6-8 week to 16-18 week manufacturing period, mainly due to demand but also as some kit has gone from a 2 week to 12 week lead time.

If we had to stock all the kit we thought we might need in that period we would be bankrupt overnight, never mind having the cash to buy it in the first place (even on extended terms from suppliers) we would be sitting on £25M of stock and business hate having stock with nowhere to go….

 

[SpyderTracks]

Exactly.

Just for more context for the OP I work in a £200M turnover business, we build very specialist kit that has seen demand triple since the start of the pandemic, the only thing we have on stock are consumables and very low cost items, any major equipment is ordered on a job by job basis, we have gone from 6-8 week to 16-18 week manufacturing period, mainly due to demand but also as some kit has gone from a 2 week to 12 week lead time.

If we had to stock all the kit we thought we might need in that period we would be bankrupt overnight, never mind having the cash to buy it in the first place (even on extended terms from suppliers) we would be sitting on £25M of stock and business hate having stock with nowhere to go….

Perfectly put and very pleased you guys are seeing through it, I wish you continued success.

Its so refreshing getting someone in this kind of line of work who actually knows what they're talking about!

You couldn't have put it better