The Time Has Come

MrWilson

MrWilson

Godlike
Just want to clarify something before I start panicking.
My RMA collection day is tomorrow, but my RMA is still pending approval after submitting it on Thursday. Will DPD be coming to pick it up tomorrow or has this not been approved yet?
Been looking at the Returns Help Page on my account and not sure if I've shot myself in the foot as there looks like there was an option for the tech support staff member to generate the RMA on my behalf, and I'm not sure if that would have expedited the process for me. Boxed it up and added appropriate labelling in anticipation for approval, but going to be a bit disappointed if I don't have my PC picked up tomorrow.

Edit: Added image for clarity
1627204988643.png
 
closetchimp

closetchimp

Bronze Level Poster
MrWilson said:
Just want to clarify something before I start panicking.
My RMA collection day is tomorrow, but my RMA is still pending approval after submitting it on Thursday. Will DPD be coming to pick it up tomorrow or has this not been approved yet?
Been looking at the Returns Help Page on my account and not sure if I've shot myself in the foot as there looks like there was an option for the tech support staff member to generate the RMA on my behalf, and I'm not sure if that would have expedited the process for me. Boxed it up and added appropriate labelling in anticipation for approval, but going to be a bit disappointed if I don't have my PC picked up tomorrow.

Edit: Added image for clarity
View attachment 28164
Click to expand...
I work in a returns dept of a large e-retailer and if its the same kind of system then the collection date is correct and the pending approval would be when the item is reciepted into the returns department.
Obviously this could be different for PCS, but that's how our systems would show the RMA case.
 
closetchimp

closetchimp

Bronze Level Poster
MrWilson said:
Just want to clarify something before I start panicking.
My RMA collection day is tomorrow, but my RMA is still pending approval after submitting it on Thursday. Will DPD be coming to pick it up tomorrow or has this not been approved yet?
Been looking at the Returns Help Page on my account and not sure if I've shot myself in the foot as there looks like there was an option for the tech support staff member to generate the RMA on my behalf, and I'm not sure if that would have expedited the process for me. Boxed it up and added appropriate labelling in anticipation for approval, but going to be a bit disappointed if I don't have my PC picked up tomorrow.

Edit: Added image for clarity
View attachment 28164
Click to expand...
Have you received the labels for the courier?
Have you received an RMA number?
 
SpyderTracks

SpyderTracks

We love you Ukraine
closetchimp said:
I work in a returns dept of a large e-retailer and if its the same kind of system then the collection date is correct and the pending approval would be when the item is reciepted into the returns department.
Obviously this could be different for PCS, but that's how our systems would show the RMA case.
Click to expand...
I would expect this is the case here as well, pending approval is once they receive it and confirm if it’s a warranty fix and so chargeable or not and if the customer wants to proceed to enter the queue
 
MrWilson

MrWilson

Godlike
Awesome, thanks for clarifying. I have an RMA number and when tech support was talking me through filling out RMA application they mentioned that DPD would supply the labels.
Also cut out a return note from my welcome pack which has the PCS address and my RMA number written out.

Feeling a lot calmer now, cheers folks!
 
closetchimp

closetchimp

Bronze Level Poster
MrWilson said:
Awesome, thanks for clarifying. I have an RMA number and when tech support was talking me through filling out RMA application they mentioned that DPD would supply the labels.
Also cut out a return note from my welcome pack which has the PCS address and my RMA number written out.

Feeling a lot calmer now, cheers folks!
Click to expand...
If you've been given an RMA number then your golden, should be all set to be picked up.
 
MrWilson

MrWilson

Godlike
Got the DPD app, PCS haven’t supplied an order number for collection, maybe that’ll come tomorrow morning? (Asked for an afternoon collection)
 
C

CoolBreeze

New member
MrWilson,

What issues were there with the build if you don't mind me asking. I'm expecting mine Tuesday and it might help me to be on the look out for certain things. This would be my first build so any tips on making sure everything is ok, out of the box would be appreciated.
 
AgentCooper

AgentCooper

At Least I Have Chicken
Moderator
CoolBreeze said:
MrWilson,

What issues were there with the build if you don't mind me asking. I'm expecting mine Tuesday and it might help me to be on the look out for certain things. This would be my first build so any tips on making sure everything is ok, out of the box would be appreciated.
Click to expand...
Read the last few pages of this very thread…

The Time Has Come

Meeting isn’t until 3, so let’s make a start! Foam looks very solid and everything looks nice and securely packed in the box.
www.pcspecialist.co.uk www.pcspecialist.co.uk
 
MrWilson

MrWilson

Godlike
Martinr36 said:
Click to expand...
So had a meeting this afternoon, when it finished checked the app and said driver was 4 deliveries away so headed outside with the package. Then checked the app and apparently he had dropped by 5 minutes ago and “had missed me”. By chance I saw the van across the street and raced over to flag him down, and he drove over to pick the package up. Might have got some revenge, as he dropped the box from waist height in order to open his vans rear doors. Is in original packaging so I should be covered by warranty regardless, but hopefully foam will do it’s work.
On it’s way back north, and will hopefully return soon ready to go!
 
SpyderTracks

SpyderTracks

We love you Ukraine
MrWilson said:
So had a meeting this afternoon, when it finished checked the app and said driver was 4 deliveries away so headed outside with the package. Then checked the app and apparently he had dropped by 5 minutes ago and “had missed me”. By chance I saw the van across the street and raced over to flag him down, and he drove over to pick the package up. Might have got some revenge, as he dropped the box from waist height in order to open his vans rear doors. Is in original packaging so I should be covered by warranty regardless, but hopefully foam will do it’s work.
On it’s way back north, and will hopefully return soon ready to go!
Click to expand...
That's awful man, you can leave feedback for the driver in the app, I would definitely leave as negative as possible and then call up separately to complain as well, that's really poor.
 
MrWilson

MrWilson

Godlike
Bigfoot said:
It might be worth letting PCS know about the dropped box in case he did some damage
Click to expand...
Updated my RMA form to let PCS know.
SpyderTracks said:
That's awful man, you can leave feedback for the driver in the app, I would definitely leave as negative as possible and then call up separately to complain as well, that's really poor.
Click to expand...
Will be leaving some feedback for the driver too. Makes me feel kind of deflated again, but at least it's heading back to the boffins at PCS to be fixed!
 
Turnips

Turnips

Bronze Level Poster
MrWilson said:
So had a meeting this afternoon, when it finished checked the app and said driver was 4 deliveries away so headed outside with the package. Then checked the app and apparently he had dropped by 5 minutes ago and “had missed me”. By chance I saw the van across the street and raced over to flag him down, and he drove over to pick the package up. Might have got some revenge, as he dropped the box from waist height in order to open his vans rear doors. Is in original packaging so I should be covered by warranty regardless, but hopefully foam will do it’s work.
On it’s way back north, and will hopefully return soon ready to go!
Click to expand...
+1 for leaving that driver as much negative feedback as possible.

The company I work for use Parcelforce for our outgoing deliveries of vast quantities of glass bottles containing medicines, amongst other things. We swapped to DPD a couple of years ago as the savings were significant but were forced to change back to PF as the volume of products damaged in transit was phenomenal. It's fair to say that DPD have a poor reputation for the care they provide to your package!

 
S

Steveyg

MOST VALUED CONTRIBUTOR
Turnips said:
+1 for leaving that driver as much negative feedback as possible.

The company I work for use Parcelforce for our outgoing deliveries of vast quantities of glass bottles containing medicines, amongst other things. We swapped to DPD a couple of years ago as the savings were significant but were forced to change back to PF as the volume of products damaged in transit was phenomenal. It's fair to say that DPD have a poor reputation for the care they provide to your package!

Click to expand...
It really depends on your location, DPD here in N. Ireland are generally very good with parcels. I've never had an issue with them and I work in procurement and logistics so I've a fair volume coming and going weekly
 
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