Unable to boot.

[Edd97]

I purchased my PC in April this year and all has been fine up until today. I left my room and PC was working fine, but when i returned it was stuck in a loop unable to boot up and was unable to perform an automatic recovery it is unable to enter recovery or safe mode. From command prompt i am unable to see the C drive. i am getting the message 'Cannot open volume for direct access '
My specs are as follows.

Case CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU) Intel® Core™ i9 Eight-Core Processor i9-11900 (2.5GHz) 16MB Cache
Motherboard GIGABYTE Z590 AORUS ELITE AX (LGA1200, USB 3.2, PCIe 4.0,
CrossFireX, Wi-Fi) - ARGB Ready
Memory (RAM) 32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card 8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st M.2 SSD Drive 256GB Intel® H10 NVMe SSD + 16GB Intel® Optane™ (up to 1450MB/sR
| 650MB/sW)
1st Storage Drive 2TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
DVD/BLU-RAY Drive NOT REQUIRED
Power Supply CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable 1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling Corsair H100x Hydro Series High Performance CPU Cooler
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card 10/100/1000 GIGABIT LAN PORT
Wireless Network Card NOT REQUIRED
USB/Thunderbolt Options MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT
PORTS
Operating System Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]

 

[Martinr36]

Can you go into the bios and post a screenshot of the drives that you can see in there and the boot order

 

[Edd97]

Looking at the easyBIOS the boot drive is not showing at all.

 

[Rakk]

Could you go an have a look at the drives it shows you have and see if it shows there.

From a quick Google they may be shown in Advanced Mode/Settings/Sata AND RST Configuration (or something like that)
I'm wondering whether the drive has just gone pop.

 

[Edd97]

The only drive I have found visible through the BIOS is the 2TB D drive. Guess I’ll call customer services on Tuesday for this one.

 

[Martinr36]

The only drive I have found visible through the BIOS is the 2TB D drive. Guess I’ll call customer services on Tuesday for this one.

Yeah sort an RMA on the system drive

 

[Edd97]

RMA?

 

[Martinr36]

Return Manufacturer Authorisation, Just send the dodgy drive back, and they then send a replacement

 

[Edd97]

Thank you. Thanks for the replies.