Very worried about Yodel

[Whitemonk]

Don't worry - I'll be keeping an eye on Yodel's tracking webpage.............

Depending on what appears first thing tomorrow will decide what action I'll take.

This my first order with PCS (how often do you replace a PC?) and so far I've been impressed with their email updates.

I have an open mind with respect to delivery firms - most have slick operations when it comes to on-line tracking, but at the end of the day, it's the van/truck drivers and 'advisors' that determine the customers' perception of the overall service.

My worry is that the more my PC package is handled the greater risk there is for damage - I just hope that PCS have got their act together in the packaging department!

 

[Whitemonk]

Further update:

07:04 (today) Out for delivery (Enfield depot)............

Also Yodel added another tracking entry overnight:

14:00 (yesterday) Unable to get timely access

Wonder what that means, cos I was in all day.

Here for the wet weekend, perhaps?

 

[onlynik]

Also Yodel added another tracking entry overnight:

14:00 (yesterday) Unable to get timely access

Wonder what that means, cos I was in all day.

Here for the wet weekend, perhaps?

Means they couldn't be bothered to deliver it and made up an excuse, has teh from the Royal Mail in the past.

Do you live in a flat or a block with security doors?

 

[Whitemonk]

Means they couldn't be bothered to deliver it and made up an excuse, has teh from the Royal Mail in the past.

Do you live in a flat or a block with security doors?

Yes, I do, but the numbers are well marked and the buzzer works. The buzzer is next to the room I was preparing to receive the new PC, so I would have definitely heard it.

 

[Mattyp]

Further update:

07:04 (today) Out for delivery (Enfield depot)............

Also Yodel added another tracking entry overnight:

14:00 (yesterday) Unable to get timely access

Wonder what that means, cos I was in all day.

Here for the wet weekend, perhaps?

Sounds like B/S to me. Try calling them up and shouting, it usually works.

I'm currently waiting for my PC to arrive today. It apparently left Bristol out on delivery at 6am this morning, still no show despite only living 20 minutes away.

 

[Rakk]

It apparently left Bristol out on delivery at 6am this morning, still no show despite only living 20 minutes away.

They often do the furthest away deliveries first and go towards the closest, that way when they've done the last delivery, its not far to go home.

 

[Corfate]

They often do the furthest away deliveries first and go towards the closest, that way when they've done the last delivery, its not far to go home.

That happened with me, the depot was 30 mins away, got my PC at 2:54pm

Went out for delivery at about 7AM

 

[Mattyp]

In that case I may have a nap!

 

[DeadEyeDuk]

In that case I may have a nap!

Noooooooooooooooo! That's just giving them licence to say you weren't in!!

 

[pr1s0ner]

My delivery from the Bristol depot was superb, admittedly I did wait in all day and then at 7 o'clock I decided it wasn't coming and went out to predictably get a phone call saying they were at my house..... but the driver offered to call back in half an hour if I could get back every other couriers Ive dealt with that would have been a card thought the door, and a completely wasted day

 

[Whitemonk]

Panic over - arrived at 11:00 this morning - packaging intact - looks good inside - well done PCS.

Powered up and configuring it now - first forum entry on my new PC - whoopee..........

 

[Mattyp]

My delivery from the Bristol depot was superb, admittedly I did wait in all day and then at 7 o'clock I decided it wasn't coming and went out to predictably get a phone call saying they were at my house..... but the driver offered to call back in half an hour if I could get back every other couriers Ive dealt with that would have been a card thought the door, and a completely wasted day

Mine apparently left Bristol at 6.15am though...if it took them 'til 7 to get here i'll be fuming!

I totally had a nap though, luckily they don't seem to have been!

 

[DeadEyeDuk]

I totally had a nap though, luckily they don't seem to have been!

...or have they?

...

...

...probably not